Orem Toyota

Unfortunately, my experience with Orem Toyota was frustrating because of poor communication and follow-through. I placed a $500 refundable deposit on a RAV4 and worked with Bryce. My dealings with frustrating because of poor communication and follow-through. I placed a $500 refundable deposit on a RAV4 and worked with Bryce. My dealings with the dealership were entirely by phone or text until I eventually picked up my refund check. As the allocation process went along, communication became increasingly difficult. I always had to initiate contact, and my questions often received vague or partial answers—or no response at all. It left me feeling that because I wasn't physically at the dealership, I wasn't a priority. After waiting close to three months, I was told the RAV4 I wanted could still be another three months out due to the color we wanted. Combined with the vague communication, I decided to also work with another Toyota dealership. I eventually escalated my unanswered questions to sales manager Ross, who was very helpful and got me the answers I needed. When the other dealership secured the RAV4 I wanted within a matter of weeks, I messaged Bryce to cancel my request and refund my deposit. I never heard from him again. I called Orem the next day and another associate told me the refund had been processed and I should receive a check in the mail within about a week. Two weeks later, I still had no check. After multiple attempts to reach a sales manager, I finally spoke with JD. He investigated and discovered the check had never actually been issued. He immediately had one prepared for pickup. It's a good thing I picked it up rather than having it mailed, because the check had the wrong street address on it. I do want to give credit to Ross and JD. Both were professional, helpful and followed through. Unfortunately, my overall experience was that I had to get a sales manager involved before things actually got resolved. I was never really concerned that Orem Toyota wouldn't return my deposit, and they ultimately did. What made the experience so frustrating was how much effort it took to get clear communication and follow-through on what should have been a simple process. More

Sean Carson is the best. We’ve never been happier with a car purchase (Corolla) and we have never had a better car buying experience. Sean went above and beyond our highest We’ve never been happier with a car purchase (Corolla) and we have never had a better car buying experience. Sean went above and beyond our highest expectations. Ask for Sean. 5 Stars ! More

Finance Manager Quentin Hawkins told me that Toyota Financial was requiring me to purchase a 7 year 100K mile warrantee, service contract, tire and wheel, packages costing over $6,000 in order for to a Financial was requiring me to purchase a 7 year 100K mile warrantee, service contract, tire and wheel, packages costing over $6,000 in order for to approve my loan. I found out the next day that the bank did not require me to purchase these items, and this tactic is known as tied selling which is illegal. The dealership did eventually refund my money, but it took over a month for the funds to be credited back to my loan. More

I worked directly with Ismail from the Sales team last month. He was easy to approach and communicate with. We quickly settled on a 2024 Landcruiser. We had a great experience with him as well as Nate month. He was easy to approach and communicate with. We quickly settled on a 2024 Landcruiser. We had a great experience with him as well as Nate in financing. Also had a chance to meet Wade from management. I highly recommend this dealership if you are in Utah and are considering a Toyota. More

First visit for brand new 4Runner Trailhunter service. Roof drip/finish molding had fallen off and requested they fix it. Service rep told us it was merely cosmetic, so they would not honor the new car wa Roof drip/finish molding had fallen off and requested they fix it. Service rep told us it was merely cosmetic, so they would not honor the new car warranty and wanted to charge us to reinstall what was clearly not installed properly from the factory. It may be mostly cosmetic, but it can affect wind noise, water channeling, and appearance AND we paid a lot for a new car that is under warranty. Not the right answer. Will not be returning to this dealership. More

I had a great experience with Orem Toyota working with Gio! He was incredibly knowledgeable about vehicles, was very communicative along the way with the reserve process, and helped set up and show off al Gio! He was incredibly knowledgeable about vehicles, was very communicative along the way with the reserve process, and helped set up and show off all the fun features when the car arrived!! Mehdi was also very helpful, detail oriented and great at explaining the different options available. Overall great experience at Orem Toyota from being greeted as soon as I pulled up to driving away in my dream car with Gio’s support! More

Well I can understand why their is only a 2 1/2 star rating on Yelp. I needed 2 recalls, TWO! completed a service and other issues with parts rattling and falling off. No one would pick up a phone and rating on Yelp. I needed 2 recalls, TWO! completed a service and other issues with parts rattling and falling off. No one would pick up a phone and have a 30 second conversation with me instead it took all day to send three texts and was told that I would have pay for the repairs and then they would send it off to see about warrant coverage. I have a $75,000.00 Tundra that is less than 2 years old with 17000 miles that rattle's and is falling apart and I have to pay for it first then maybe warranty coverage? More

My service advisor Kaua is amazing and the best. Orem Toyota service center is the place to go and has taken care of my Toyota Tacoma. I won’t go anywhere else. I highly recommend going to Orem Toyo Orem Toyota service center is the place to go and has taken care of my Toyota Tacoma. I won’t go anywhere else. I highly recommend going to Orem Toyota Service Center over anywhere else here in the area. Thank you always Orem Toyota. More

I Went to the dealership because my door has been stuck on childlock. They told me it would be around $160 just to be seen which was fine and if something needed to be fixed, they would apply that. I figur on childlock. They told me it would be around $160 just to be seen which was fine and if something needed to be fixed, they would apply that. I figured something was stuck and would needed to be released so I was happy to pay the $160. After having my car for almost 7 hours, they then gave me a report on the door that it would be $900+ to fix. That seemed a little bit crazy considering it's a newer car and I've never turned on Child lock before and it got stuck the one time I went to use it so I took it for a second opinion. When I went to get a second opinion, they had it fixed within 20 minutes. All that needed to be done was the child lock needed to be reset from inside the door. one click on the cable and it was fixed. They were so disgusted with you guys trying to dishonestly charge me for a new part that I didn't even need that they didn't even charge me. 20 minutes and I was on my way with a simple little reset. Super disappointing that you guys are so dishonest and wanted to charge me $900 for a part that I didn't even need. I thought I would get better service considering I bought the car brand new from you guys. I am in the market for the newest land cruiser and I will be driving past Brent brown and going to Toyota in bountiful in hopes that their service is much better and they are much more honest than Brent Brown is. super disappointed! More

All of the team members we worked with were great! They all seemed to genuinely want to help us and were perfectly friendly and helpful the entire time. They all seemed to genuinely want to help us and were perfectly friendly and helpful the entire time. More