Orem Toyota

Recall, Oil change It is always a great experience. I really like the video cam of my car. I appreciate them letting me know of the Problems they find while inspecting i It is always a great experience. I really like the video cam of my car. I appreciate them letting me know of the Problems they find while inspecting it. More

Thanks Brent Brown Staff! Blinker light was out in my Tundra, I didn’t make an appt. but I was taken care of by the service dept. Thanks Again!! Blinker light was out in my Tundra, I didn’t make an appt. but I was taken care of by the service dept. Thanks Again!! More

Easy in and out. Estimated time for service was spot on. Waiting room was comfortable with bottled water and refreshments. I was able to browse the showroom as well with no high pressured sales staff tryi Waiting room was comfortable with bottled water and refreshments. I was able to browse the showroom as well with no high pressured sales staff trying to sell me a vehicle. More

Well Done Casandra was great. Wait time was minimal. Nice to have video of inspection. Treats are always good. It was a nice experience again. In addition, Casa Casandra was great. Wait time was minimal. Nice to have video of inspection. Treats are always good. It was a nice experience again. In addition, Casandra advised me of a recall on my vehicle and helped me set up a return visit for that. Very happy with service department and how they take care of me and my vehicle. More

Positive experience I have seen an improvement in the overall attention to the customer over the last few years. The service technician was very helpful, focused on what I have seen an improvement in the overall attention to the customer over the last few years. The service technician was very helpful, focused on what was important to me and friendly. The video view of the car is a nice touch. Overall, I found my experience very positive. Tim More

Fast and well Done They do great on cars. Although the relationship between coworkers need worked on. No organization between them. There great at there jobs, an fantast They do great on cars. Although the relationship between coworkers need worked on. No organization between them. There great at there jobs, an fantastic to their customers. Strongly recommend!!! More

Great Customer Service Customer service was terrific in all phases. Jennifer was very knowledgeable. She succinctly answered all the questions I had about the maintenance an Customer service was terrific in all phases. Jennifer was very knowledgeable. She succinctly answered all the questions I had about the maintenance and repairs that needed to be done. She is a good representative for the dealership. I also felt confident about the abilities and recommendations of the technicians. I never felt like they were piling on any unsolicited recommendations for repairs. Lastly, I really appreciated the military discount. To receive that form of thanks from you guys for me having served in the Army meant a lot. More

service to change spark plugs Changed spark plugs also did a recall from toyota at the same time . Done when promised was taken care by Casandra. Everything went very well. Changed spark plugs also did a recall from toyota at the same time . Done when promised was taken care by Casandra. Everything went very well. More

On-time and complete I have worked closely with three Toyota dealerships in three states over the last 10 years. I am pleased with the service that Brent Brown Toyota I have worked closely with three Toyota dealerships in three states over the last 10 years. I am pleased with the service that Brent Brown Toyota provides for the price. I like to leave my vehicle the night before and pick it up during my lunch break the day of service. I want the service to be predicable and on-time. Therefore, I am OK paying extra for AWESOME service, communication and technical support that matches the individual needs of my family. The recent service was routine preventative maintanence with a small add-on repair. The communication was seamless before, during, and after the appointment. The plan ran like clockwork! Communication is where this service facility stands out. The service team is friendly and knowledgeable. I feel the use of technology to share what the mechanics are seeing is top tier / best-in-class technical service. In the framework of "even better if", though the work was professionally done at a reasonable price, it was not the over-the-top customer experience I have had servicing my vehicles at other Toyota dealerships. For example, there was an odd/foreign odor in the car and though the dash had been wiped down, the car was not vacuumed, washed, or pampered while serviced. With a few enhancements based on benchmarking research within the Toyota dealership world, Brent Brown Toyota's Service Department could go from average to AWESOME. More

I went in with concerns and they addressed them all. I went in because I received a ticket saying my truck wasn't sold to me street legal. I needed mud flaps. They provided them and even installed them. I went in because I received a ticket saying my truck wasn't sold to me street legal. I needed mud flaps. They provided them and even installed them. More