Orem Toyota

Warranty Issue Handled Well My 2010 Prius died with only 97000 miles. It turned out to be a problem with a part of the hybrid system that Toyota had extended the warranty on beca My 2010 Prius died with only 97000 miles. It turned out to be a problem with a part of the hybrid system that Toyota had extended the warranty on because of previous issues. Service department did a good job finding and fixing the problem, and what could have cost me $2000-$3000 ended up costing me nothing. Thanks Toyota and Brent Brown. More

Super Fast Service!!! Yesterday I received a call from Brent Brown Toyota offering me a complimentary Service on my Prius. As unusual I had 10,000 things going on so I said Yesterday I received a call from Brent Brown Toyota offering me a complimentary Service on my Prius. As unusual I had 10,000 things going on so I said great but I can only make in if you have something before 5 PM. Sure enough they made the appointment for 4:45. I was out of the shop by 6 and everything was done at no charge. Great folks, great service. And at no cost additional costs to me. Thanks Brent Brown Toyota!!!! More

Great! I was treated with respect! Customer service was great and process was fast and easy! And they offer great pricing for cars and make them affordable f I was treated with respect! Customer service was great and process was fast and easy! And they offer great pricing for cars and make them affordable for customers to get. More

Great Jennifer was awesome. She was right on time with the scheduling of when my truck would be done getting the service done and explained everything very Jennifer was awesome. She was right on time with the scheduling of when my truck would be done getting the service done and explained everything very clear to make sure I understood it. Great experience with her. More

Very accommodating We got there and Cole told us to pull into the opening of the garage door. He then found our account and did the paperwork for our 25,000 warranty se We got there and Cole told us to pull into the opening of the garage door. He then found our account and did the paperwork for our 25,000 warranty service. He told us it would be an hour and a half. He set up a shuttle to take us to University Mall where we went shoppers and enjoyed a meal. Ned came within 5 minutes of the completion of our service at the dealerships and we were in our way. We had a GREAT experience. More

Service was quick! Courteous staff, got me checked in right away. While service was being done, they sent me a video walk-through of my Tacoma on the lift. I was impress Courteous staff, got me checked in right away. While service was being done, they sent me a video walk-through of my Tacoma on the lift. I was impressed by that. More

Quick service. Great shuttle. quick service. courteous. shuttle drivers helped me out a lot. needed a recall fixed and it was done nicely. not sure how prices on other services quick service. courteous. shuttle drivers helped me out a lot. needed a recall fixed and it was done nicely. not sure how prices on other services would rank. More

Great crew casandra was very efficient. Was very good service, would recommend to others. Cassandra was very helpful and friendly. My car ran good afterward service was fast and quick.thank Was very good service, would recommend to others. Cassandra was very helpful and friendly. My car ran good afterward service was fast and quick.thankyou More

Service visit I've had great experiences with the service department. They are prompt, fair, open about concerns, and patient with me when I have questions. They I've had great experiences with the service department. They are prompt, fair, open about concerns, and patient with me when I have questions. They do the work as agreed and if they find any other concerns they always discuss with me my options and aren't pushy. More

Welcomed With Kindness When I arrive I am welcomed with nothing but kindness and Mike even knows when it is about the time for me to bring my car in. I so appreciated that When I arrive I am welcomed with nothing but kindness and Mike even knows when it is about the time for me to bring my car in. I so appreciated that George overheard that the shuttle driver was making me wait for him to come back so that both of them were not out and got Ryan to bring me to work. I was so thankful for this. My car is always done quickly even though they know that I leave it for the day. Trevor, Mike, Ryan, Skyler and Enrique were amazing. When I called about the shuttle Trevor wanted to make sure that I was back in time and sent Enrique out to get me and he was so kind to me with kind conversation. Skyler was more than willing to help me since Trevor was gone for the day and I just cannot say enough about this great group of guys. More