Orem Toyota

Exceptional service I dealt with a total of three service people in the course of my car’s maintenance. Not only was the maintenance completed correctly and before the s I dealt with a total of three service people in the course of my car’s maintenance. Not only was the maintenance completed correctly and before the stated time period; it was a great pleasure talking with the service writers. They explained the issues clearly and took into account my concerns thoughtfully. Jennifer was especially patient and caring. More

Always great service! We've taken our cars to Brent Brown Toyota for years and are always happy with the service we receive there. You can trust them to do good honest work We've taken our cars to Brent Brown Toyota for years and are always happy with the service we receive there. You can trust them to do good honest work! More

Really, just the nicest people! My experience with Brent Brown Toyota has been different from other dealerships. Each person and in the service department is a warm and caring pe My experience with Brent Brown Toyota has been different from other dealerships. Each person and in the service department is a warm and caring person, who excels at what they do. Each time I go there, the individuals who attend to me are thorough, pleasant, knowledgeable, and they go above and beyond to make my experience actually fun! If you think going to a dealership to have your car serviced is as pleasant as going to a dentist, just go to Brent Brown Toyota. You will change your mind! The waiting room is bright and clean, the employees who walk-through say hello to you, and overall I felt like everyone I have talked to is glad that I am there. More

Fast service Great customer service! I had an appointment and they were on time and the service was very quick. I liked receiving a video when the service tech w Great customer service! I had an appointment and they were on time and the service was very quick. I liked receiving a video when the service tech was inspecting my car. More

Ken Hendricks I love Brent Brown Toyota! Got my vehicle serviced and Ken Hendricks was great to work with! He was very attentive and meet all my needs. Thanks Ken! I love Brent Brown Toyota! Got my vehicle serviced and Ken Hendricks was great to work with! He was very attentive and meet all my needs. Thanks Ken! More

Service Center My suv had a double recall on it and Brent Brown was great at taking care of us. They were easy to schedule an appointment with, offered a shuttle, an My suv had a double recall on it and Brent Brown was great at taking care of us. They were easy to schedule an appointment with, offered a shuttle, and when I explained I have small children to take to school etc they helped me get set up with a loaner vehicle for the day. When we got there (small children and myself) they were very friendly and efficient to get us squared away and off to school on time. They had my car done sooner than estimated and were really great to work with at all times. They were so good, I told the woman I worked with to keep an eye out for our next suv because I’d definitely work with them again ;) More

Moe (best service advisor) Worked with "Moe" to get my 30,000 mile service. He went out of his way, excellent communication, and excellent service. Normally I would not go to a Worked with "Moe" to get my 30,000 mile service. He went out of his way, excellent communication, and excellent service. Normally I would not go to a dealer for repairs or maintenance. After this visit I have changed my mind. Costs are very comparable to other mechanic shops, however feel Brent Brown has higher standards. Customer for life now. More

Quick, courteous These folks are with quick and courteous. Easy to schedule an appointment and to drive in and have it done. Everything from internet connection to p These folks are with quick and courteous. Easy to schedule an appointment and to drive in and have it done. Everything from internet connection to popcorn. More

Great service. Toyotas can't be beat. The service is always thorough and timely. Service people are always courteous and make the situation as painless as possible. We will keep coming ba The service is always thorough and timely. Service people are always courteous and make the situation as painless as possible. We will keep coming back. More

Felt like family The staff was so kind and friendly - I felt comfortable and like I was being treated like family. It was an unexpected but welcomed experience since I The staff was so kind and friendly - I felt comfortable and like I was being treated like family. It was an unexpected but welcomed experience since I usually feel patronized and intimidated in that same setting at other service locations. More