Orem Toyota

Oil Change Perfection Took my Tundra in for an oil change and it was completed within the time estimated and I even received a video clip of my tires, fluid and battery all Took my Tundra in for an oil change and it was completed within the time estimated and I even received a video clip of my tires, fluid and battery all being checked with audio comments of the status of each item. I loved it. This is one of the reasons I have purchased both a Sequoia and a Tundra from this dealership. Thank you Brent Brown Toyota More

Overall a good experience at Brent Brown My husband was in an accident and we were on a time crunch to purchase another vehicle after ours was totaled. I had been looking into buying a used My husband was in an accident and we were on a time crunch to purchase another vehicle after ours was totaled. I had been looking into buying a used car but, after visiting various places, decided it was best to head to a dealership to purchase a certified pre-owned vehicle. I wish that I had been a little more firm on how long I wanted to finance my vehicle for, but my monthly payment is reasonable. Stephanie Pope was definitely the kindest, most personable car salesperson I have ever worked with. I genuinely enjoyed my time with her. It was like being with a friend who cared about your well being. For that reason, I would recommend her to anyone who needs to purchase a vehicle! I also really love the Brent Brown service department. I had our older Toyota (the one in the crash) serviced there for years and was always satisfied with the quality of care. More

Great service They always do a great job. Bought my Camry from Brent Todd Robinson was awesome. Every time I have taken my Camry in they have done a great job. They always do a great job. Bought my Camry from Brent Todd Robinson was awesome. Every time I have taken my Camry in they have done a great job. Very freindly More

Good service, no surprises The service was good. Not only did I get a good price in this service (oil change), but on additional services in the future at the dealership where The service was good. Not only did I get a good price in this service (oil change), but on additional services in the future at the dealership where I know they will take care of my Toyota Tundra as it's supposed to be taken care. They also spotted some potential problems that I could take care of if I wanted. More

Josh was awesome We showed up and the guy we were supposed to be working with was busy so josh took us under his wing and helped us out. We showed up and the guy we were supposed to be working with was busy so josh took us under his wing and helped us out. More

Good to great Friendly service quick to get your car in I think your survey requires way too many words I just about didn’t submit career field word should be enou Friendly service quick to get your car in I think your survey requires way too many words I just about didn’t submit career field word should be enough More

Air conditioner effectiveness evaluation Following up on my experience in June with a replacement of the air conditioner compressor in my 2014 Camry I asked for it be evaluated because it did Following up on my experience in June with a replacement of the air conditioner compressor in my 2014 Camry I asked for it be evaluated because it didn't seem to perform at all during the past months of hot weather. The evaluation indicated that the air conditioner was performing as designed. I expected to pay for this service but it was given at no charge. Thank you. More

50 miles away! I travel 50 miles from Bountiful to Orem to buy and service my Toyotas at Brent Brown Toyota. It takes over an hour each way. In the process, I pass F I travel 50 miles from Bountiful to Orem to buy and service my Toyotas at Brent Brown Toyota. It takes over an hour each way. In the process, I pass FOUR Toyota dealerships and there is another just north of where I live. There are FIVE Toyota dealerships closer to me than Brent Brown Toyota. I make the journey because the people at Brent Brown are honest. That's the number one criterion in my book. Whether I am buying or having a vehicle serviced, they give it to me straight. They don't play games with me on pricing (no going back and forth to the man behind the curtain.) I've purchased/leased over 70 vehicles (Mercedes, Infiniti, GMC, Chevy, Subaru, Mazda, Honda and many others) in my lifetime, so I kinda know what I am doing. And I certainly know when I am being dealt with in a professional manner. I visited all the other Toyota dealerships in the area before buying my first Toyota Tundra and every stinking one of them played pricing games with me and treated me like I was an idiot. Then I went to Brent Brown. What a difference. On my first vehicle purchase, an inexperienced sales rep made a mistake on the pricing. It was a really good deal. Rather than rescind the price due to the error, they honored it. I knew it was a mistake (I told them they didn't have to honor it) and I I know they didn't make any money on the deal, but they gained a customer for life. Now, I don't even consider any other Toyota dealerships, especially the one four miles from my home. If you drive Toyotas, why would you go anywhere but Brent Brown Toyota? If you don't drive Toyotas, you should! More

Very good service Needed to get some things checked on my new 2016 prius, they were polite and explained about weather changes and how it can affect my tires and tire s Needed to get some things checked on my new 2016 prius, they were polite and explained about weather changes and how it can affect my tires and tire sensors.i said I was going on a trip and they went ahead and did a multi point inspection to make sure nothing would go wrong. More

Morris A new employee provided a warm greeting and when confronted with a small concern did everythin A new employee provided a warm greeting and when confronted with a small concern did everything to address the question until the everything was resolved in good order. Thanks. More