Orem Toyota

Excellent service Brent Brown Toyota recently fixed a recall on my sienna doors. They were so fast (it was expected to take all day and instead only took a few hours). Brent Brown Toyota recently fixed a recall on my sienna doors. They were so fast (it was expected to take all day and instead only took a few hours). All of the staff was very friendly, welcoming, professional, prepared, and organized! Josh was my advisor and he was very punctual and professional. To top it off, they went above and beyond by providing a convenience vehicle for me to use that day as well (which was very clean and ready to go upon arrival). My husband and I have said this time and again, we will only buy Toyotas! Best vehicles and clearly the best service when needed! More

Friendly customer service I brought my car here for the first time and the service department was very customer oriented and friendly. They were very professional and welcomi I brought my car here for the first time and the service department was very customer oriented and friendly. They were very professional and welcoming for the first visit. More

Great service! It is AWESOME that you extend your service hours! It is always a big deal to try to find time off of work to make it in. Also, everything was easy It is AWESOME that you extend your service hours! It is always a big deal to try to find time off of work to make it in. Also, everything was easy and efficient. I completely felt taken care of from beginning to end and all my questions were answered quickly and comepletely. Whatever changes you've implemented are working great. Moe took care of everything! More

Great Service Brent Brown Toyota was quick and efficient. I was greeted by many different people and made to feel super welcome. They kept me updated on the progres Brent Brown Toyota was quick and efficient. I was greeted by many different people and made to feel super welcome. They kept me updated on the progress of my car, end even called me during the service to fix a rock chip. Super pleased. More

Professional service I love this dealership because they always do a very good job taking care of my car's and they always treat their customers with respect no matter how I love this dealership because they always do a very good job taking care of my car's and they always treat their customers with respect no matter how they dress or look like I love that the most. More

Friendly From the time I came in with my problem, setting up my appointment, dropped my car off, and picked it back up it the staff we very friendly and helpfu From the time I came in with my problem, setting up my appointment, dropped my car off, and picked it back up it the staff we very friendly and helpful. They explained everything about what was wrong. They service that was done was finished in a timely manner. I am very happy with the work that was done and everyone I dealt with. More

Drew was great; shuttle service stinks The Sales department really went out of their way to make my experience positive, especially Drew Brown. My experience with the shuttle service, The Sales department really went out of their way to make my experience positive, especially Drew Brown. My experience with the shuttle service, however, was very negative. I was not picked up for 1 hour and 15 minutes after I asked to be picked up. I had to call back twenty minutes after my first call to get a call back from the driver to acknowledge he was even coming and then he said he had to pick up someone else first. He called later to say he had to take the "gentleman" he picked up back to the dealership first before he could come get me. I fail to understand why that "gentleman's" time was more valuable than mine. I called the service department to register my dissatisfaction and was told I would be called back. I never received any call. In the future I guess I will have to relay on other arrangements when I have my car serviced because the shuttle service does not cut it. More

Great customer services I was there yesterday to get my 4Runner servIced and it seemed that they really cared about my concerns and future business. I have been considering a I was there yesterday to get my 4Runner servIced and it seemed that they really cared about my concerns and future business. I have been considering a new Toyota and look forward to working more with the service department in the future. More

Rotation and Oil Change Josh always does a phenomenal job with both making sure the service is great and the customer service he provides personally. He's a hard worker and s Josh always does a phenomenal job with both making sure the service is great and the customer service he provides personally. He's a hard worker and sincerely good guy. My tire was low the next day and he offered that I come back as they may have missed something in the checkup/rotation. Mr. Huish was also great at customer service and provided a good timely ride back to the dealership. The gentleman who shuttled me to my office was also great; I believe his name was Darel. Thanks! Keep it up and give them all raises. :) More

Purchased a used vehicle. We had purchased a vehicle a few years ago from Brent Brown and with the exceptions of a few communication issues we had a great experience therefore We had purchased a vehicle a few years ago from Brent Brown and with the exceptions of a few communication issues we had a great experience therefore the reasoning we came back to look at a used vehicle. More