Orem Toyota

Great service no matter which coordinator I get I have had the pleasure of working with several of the service coordinators at Brent Brown's and they all have done an excellent job. The estimated wa I have had the pleasure of working with several of the service coordinators at Brent Brown's and they all have done an excellent job. The estimated wait time is right on and they do a good job explaining what was done as well as what to expect next time. Thanks, Brent Brown Service Department. More

Airbag recall I just needed to bring my car in due to an airbag recall. The place was extremely busy, and I could see lots of agitated customers simply because of I just needed to bring my car in due to an airbag recall. The place was extremely busy, and I could see lots of agitated customers simply because of the line and wait. The workers, however, were actually really nice from everything I saw. Dealt with frustrated people with patience, and were very calm and helpful. I myself had a fine experience, dropped the car off in the morning, it was done after work and I came and picked it up. No hassle. Not sure what was going on in the morning, or if it always slammed that early, but I had a good experience. More

Morris A new employee provided a warm greeting and when confronted with a small concern did everythin A new employee provided a warm greeting and when confronted with a small concern did everything to address the question until the everything was resolved in good order. Thanks. More

Efficient and friendly. Met with the same professional courtesy I always am when I bring my vehicles in for service. Appreciate the attentiveness to my concerns, regarding my Met with the same professional courtesy I always am when I bring my vehicles in for service. Appreciate the attentiveness to my concerns, regarding my vehicle, and the courtesy of the Brent Brown Service staff. More

Oil change and points inspection and tire rotation As always Brent Brown service team took care of my vehicle as promised. I would recommend them to anyone looking for a dealership that they can count As always Brent Brown service team took care of my vehicle as promised. I would recommend them to anyone looking for a dealership that they can count on! More

Service Appointment I was checked in by Ken Hendricks promptly at my appointment time and was able to wait while the work was completed. They estimated my time to wait, I was checked in by Ken Hendricks promptly at my appointment time and was able to wait while the work was completed. They estimated my time to wait, and they completed the work within that time so it wasn't a long wait. Blake Hill explained the work completed in detail, and I appreciated the individual attention. More

Great Customer Experience We rated Brent Brown Toyota as 5 stars. They deserve every star. We initially worked with Todd and he was great with every detail of our new vehicle. We rated Brent Brown Toyota as 5 stars. They deserve every star. We initially worked with Todd and he was great with every detail of our new vehicle. He understood what my wife was looking for and was very thorough with us. He had a great attitude and was willing to do whatever it took for us. There were a few mix ups in the middle of the process but Austin filled in while Todd was out and did whatever it took to make us happy. He as well as Todd were very responsive and spent a lot of time with us making it right. We will definitely be going back to Brent Brown because of the experience we had. More

Quick and painless In for 15,000 mile service visit. Really busy there on a Saturday morning, but we were in and out quickly. Able to relax on the couches and watch T In for 15,000 mile service visit. Really busy there on a Saturday morning, but we were in and out quickly. Able to relax on the couches and watch TV, use WiFi, etc., while waiting. In and out in about an hour. More

I miss John. Marty was helpful. They missed a couple of items and it took three rounds to get them all but all In good humor. I'm sure I mentioned them They missed a couple of items and it took three rounds to get them all but all In good humor. I'm sure I mentioned them More

Great service I have to do oil change and it was really fast and in the time when they told me. The service is really good and everyone is so nice and kind. I have to do oil change and it was really fast and in the time when they told me. The service is really good and everyone is so nice and kind. More