Orem Toyota

Exceptional Experience We were treated kindly by everyone. We got there a little early for our appointment and they immediately welcomed us in and started the process. We w We were treated kindly by everyone. We got there a little early for our appointment and they immediately welcomed us in and started the process. We were there for a factory recall of air bags on our Toyota and had been told that the repairs would take from a half to a whole day to do. Our service rep, told us that because we lived over 100 miles away, they would get us out as quickly as possible because of our long trip home. We were given a courtesy shuttle ride to the University Mall where we figured we would enjoy some window shopping while waiting. We had time to find some piano music and a snack and were delighted when we received a call two hours later that our car work was finished. They sent the shuttle to pick us up and within 15-20 minutes were driving away from the Brent Brown dealership. Everyone we talked to or who helped us were professional, but were very kind and caring. We had a very exceptional experience! More

Excellent Service As usual, Josh Tanner does a great job with my auto needs. 5+ stars. He helps me to get in and out as soon as possible. He's very personable and helpf As usual, Josh Tanner does a great job with my auto needs. 5+ stars. He helps me to get in and out as soon as possible. He's very personable and helpful. Give him a raise! As far as the servicing goes, it's alright. I waited three hours total to get my rotors resurfaced, but there were a lot of customers, so I understand and Josh was there for me. Servicing note: I've had a hubcap fall off every time I've had my tires removed from this location however; perhaps it's coincidence, but it's been twice in a row now... More

Good trade-in experience. Our son bought a Camry here 2 years ago & recommended this dealership to us. We are pleased with the friendliness and professionalism here. We ended u Our son bought a Camry here 2 years ago & recommended this dealership to us. We are pleased with the friendliness and professionalism here. We ended up trading in our old SUV for a new Sienna and really like it. The salesmen focused on our desires and the finance Guys made things happen in a fairly short time. More

Great Service! I own a Toyota Sienna and regularly service my vehicle at the dealership. The service representatives are always kind and professional. They communi I own a Toyota Sienna and regularly service my vehicle at the dealership. The service representatives are always kind and professional. They communicate well and let me know when my vehicle is done and if it needs additional work. In the past when I have had a problem with my vehicle, my service representative and the dealership general manager, George, have always been quite generous with helping me solve difficult problems and I truly appreciate their efforts to help. Thanks so much for six years of great service! More

Great experience! John Miller took excellent care of us. He paid close attention to details and explained product and procedures very well. He was pleasant and patient John Miller took excellent care of us. He paid close attention to details and explained product and procedures very well. He was pleasant and patient with us throughout the entire process. More

Awesome Experience!! I would totally recommend this dealership to family and friends. They worked hard to find a car that would make me happy and was in my price range. An I would totally recommend this dealership to family and friends. They worked hard to find a car that would make me happy and was in my price range. And they absolutely succeeded, I am very happy with my car and we worked out a price just under my budget. Dallas McCaman was my awesome sales person. He was easy to contact for subsequent appointments and questions. And he went above and beyond to take care of me. More

Great service Took my Avalon in for the one year service. When I arrived the servic writer I was scheduled to see was busy so another stepped in and wrote up the pa Took my Avalon in for the one year service. When I arrived the servic writer I was scheduled to see was busy so another stepped in and wrote up the paperwork. The work was finished on the time promised. More

Service Professionals Service rep was polite, knowledgeable, and made the service process easy. The worked on my Prius C that I had bought new. Checked out everything, clea Service rep was polite, knowledgeable, and made the service process easy. The worked on my Prius C that I had bought new. Checked out everything, cleaned the hybrid battery area, and informed me that I still had free oil change and tire rotation - which I was not expecting. More

Started great but ended poorly We enjoyed working with Kern and found him warm and helpful. The actual process of finding a car, test driving, and then negotiating a price was as go We enjoyed working with Kern and found him warm and helpful. The actual process of finding a car, test driving, and then negotiating a price was as good or better than any other I've had. But it went downhill rapidly from there. First, we had to wait 15-20 minutes for a "finance" person to then meet with us. Too long. Then he turned out not to be a "finance" guy at all but another salesman who did the hard sell on us concerning 5-6 "add-on". My fist though was, "Wait a minutes, I came to Toyota because they are possibly the highest quality autos in the the world and now this guy is telling me all the things that aren't on it that are important to make it what I'd really want (undercoating, scotchgard, etc., etc., etc.) Why doesn't Toyota add them if they are so important instead of trying to pressue me to add $1-2 K more to the "final" price I just negotiated?" Then once we told him no we go the real finance guy AND THEN HE TRIES TO SELL US MORE!! Really?? Warranties or whatever. It was also a bit of a hardsell--like we were crazy if we didn't buy it. I really did not appreciate those last two guys. It made a good experience end up with a bad taste in my mouth. Kern had kept in touch and helped me set up the apps and stuff, so I'm still feeling good about that. But I will warn others to watch out for the hard sell at the end. Here is what I suggest. While we sit there and wait for 15 minutes let us watch on a tablet a non-threatening, informative short video on the 5-6 add-ons and the warranty. Then when we go into the finance guy he can ask if we have questions and what we'd like to add. We will be forewarned and will have talked about it privately as a couple rather than to have to make a decision with the "finance" guy hovering over us, and therefore feel comfortable about the decision we made. More

Quick friendly service They where great and friendly. Had a clean shop. I was quickly shuttled to my house after I dropped of my truck in a clean vehicle They where great and friendly. Had a clean shop. I was quickly shuttled to my house after I dropped of my truck in a clean vehicle More