Orem Toyota

Service Visits Would I recommend this dealership? More of a maybe. This last service visit was good, it met my expectations, however I have no been totally pleas Would I recommend this dealership? More of a maybe. This last service visit was good, it met my expectations, however I have no been totally pleased in the past.. I travel down from Sandy primarily because I have not enjoyed the times I have gone to Karl Malone Toyota, they are not very friendly. The people at Brent Brown are friendly, however, since the previous time I came in for service at your dealership, I have been questioning whether I would be back once my service package that I purchased has completed. On that prior visit I was up-sold an alignment that I didn't need (by Mike Black). My truck was not showing any signs and there was no feeling of a pull to one side. I shared the specs with a mechanic friend of mine and he also felt it was unwarranted. I feel i got deceived so that I could be sold something I didn't need and that is just not good business. It was a very expensive alignment I wish that i would have barked about this sooner, but i figured I would just finish the last service on the package and go elsewhere. I figured I would complete your survey and give you the opportunity to keep me coming back. Final note, John Goodman is fantastic. Clone him. More

I was told wrong prior to my appoint that I still had a prep Let me note that Marat did a great job with me getting me in and out I really appreciated her help!!! She made me feel comfortable and also supporte Let me note that Marat did a great job with me getting me in and out I really appreciated her help!!! She made me feel comfortable and also supported. Here is the challenge I had w the service... I came in physically last week to schedule this appointment and then I also called customer service prior to the appointment both the real service agent who I originally talked to and the gal on the phone ( I know the girls on the phone don't always know what to ck). But both told me I qualified for one more service when indeed my car did not qualify because I had exceeded that Miles... my problem is not the fact that I didn't get the free service but the fact that I was told I would incorrectly (so that's what I budgeted for). I was just merely an inconvenience to be miscommunicated with, but frustrating, none the less. More

Oil change It was great! Marett did a good job explaining everything. She also helped me at the end when I need to re arrange things to put my baby back in her It was great! Marett did a good job explaining everything. She also helped me at the end when I need to re arrange things to put my baby back in her car seat. More

Scheduled Service We got everything taken care of in quick, efficient fashion. The shuttle service was very fast and helpful. All of our questions and concerns were res We got everything taken care of in quick, efficient fashion. The shuttle service was very fast and helpful. All of our questions and concerns were resolved. More

Brent Brown Toyota is awesome! Just bought another new vehicle from Brent Brown Toyota. I love this dealership, the great product they sale and the really great people who work the Just bought another new vehicle from Brent Brown Toyota. I love this dealership, the great product they sale and the really great people who work there selling me what I want the way I want with no pressure or hype. Thank you. More

Great Experience! Had a great experience. Had an issue with a plastic trim piece that had come loose in our seat. They fixed it perfectly , no problems while they were Had a great experience. Had an issue with a plastic trim piece that had come loose in our seat. They fixed it perfectly , no problems while they were rotating our tires and changing out oil. More

Good work Jennifer Clark is an amazing employee. Really made this experience worth the trip for me to drive out from salt lake. She knows how to be a good peopl Jennifer Clark is an amazing employee. Really made this experience worth the trip for me to drive out from salt lake. She knows how to be a good people person while getting the task at hand completed. And completed as easy as possible for me on my end. Get this girl a raise! More

First Service Experience Got right in. Jen was friendly and informative. The service length was exactly what Jen had told me. Lounge area was pleasant. Popcorn was good. Got right in. Jen was friendly and informative. The service length was exactly what Jen had told me. Lounge area was pleasant. Popcorn was good. More

Service Center a Great Customer Service Center My last service person Blake Hill, went out of his way to help me, he showed me where I needed to go to get my Tax and Licensing done and he showed me My last service person Blake Hill, went out of his way to help me, he showed me where I needed to go to get my Tax and Licensing done and he showed me where to get a water bottle for those who are waiting for their service to be done. He promptly called me once the service was completed. John Goodman didn't help me but was very friendly, I just said 'hi' to him when I saw him at the service center. More

Best car buying experience Spencer and the team at Brent Brown provided the best car buying process I've ever experienced. Spencer was knowledgeable, accommodating and found exa Spencer and the team at Brent Brown provided the best car buying process I've ever experienced. Spencer was knowledgeable, accommodating and found exactly what I was looking for at a competitive price point. I would highly recommend him and his team at Brent Brown. I could not be happier with my purchase and experience. More