Orem Toyota

Quick, Courteous, Friendly, Helpful From the person that set up the appointment, to the quality of the work done, the service people keep my Avalon in tip top shape. Everyone is knowled From the person that set up the appointment, to the quality of the work done, the service people keep my Avalon in tip top shape. Everyone is knowledgeable about their own job and helpful and friendly . I very much appreciated the shuttle service. More

Awesome people and refreshing culture of customer service Simply put, it's just a little different here at Brent Brown in all good ways! Every one who works there is super friendly and go above and beyond to Simply put, it's just a little different here at Brent Brown in all good ways! Every one who works there is super friendly and go above and beyond to make sure you feel comfortable through the process. Thanks Trevor, Lofi and Mindy! Thank you Brent for creating such an amazing place! More

very professional I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and prof I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and professional way. They even spent some time teaching me how to set up and use all the features of my car. They fixed a very small problem caused by a different non-Toyota service place and did not charge me for it. It was so nice to know I have a place that will take such good care of both me and my car. More

Excellent Service!!!! John Goodman? In the service department was so wonderful to get my car in so quick. They were a tad behind but I had been dropped off and was waiting John Goodman? In the service department was so wonderful to get my car in so quick. They were a tad behind but I had been dropped off and was waiting so he hurried as fast as he could to get my car in and out. I only waited about 30 min!! I was so grateful and pleased and was also offered a free car wash to boot. 2 thumbs up for sure!! More

Red Carpet rolled out for me!! I loved my experience at Brent Brown Toyota; I would breakdown my experience into 3 segments. 1. I had my own test drive person, I've never had that e I loved my experience at Brent Brown Toyota; I would breakdown my experience into 3 segments. 1. I had my own test drive person, I've never had that experience with any other dealership. He first drove it and showed me every little thing about the car, from how the inside of the car worked, to how it handled on the road. Than I was able to drive it and see how smooth of a ride it really was. Part 2...I was able to sit down with the salesman Trevor, he wasn't pushy at all, and helped me understand the process of buying the car. Buying a car can sometimes be a little intimidating but I felt really comfortable with him and he answered every question I had about the car and purchasing the car. I know there are a lot of different salesman on the floor but I highly recommend Trevor. The last part of my experience was meeting with the finance guy Nate, he was really nice and friendly as well and helped me answer any concerns I had about the car if I wrecked it or how the warranty worked etc. Anyone thinking about buying a new car or trading there's in for a new Toyota I would highly recommend Brent Brown Toyota in Orem, you will definitely get the Red Carpet Treatment. I give my experience two thumbs up!!! More

Needed my freon recharged I bought my vehicle used just 2 months prior and when it got hot the ac wasn't blowing cold. I took it in and and they ended up adding some freon to g I bought my vehicle used just 2 months prior and when it got hot the ac wasn't blowing cold. I took it in and and they ended up adding some freon to get it blowing cold. When I went to pay they covered the cost because they shouldn't have sold me a vehicle that didn't have it's AC working. Very good experience with the service department. More

Brent Weiss was a great salesman. We were very happy with the service we received at Brent Brown. Our salesman Brent Weiss was very personable and did his best to answer all our questi We were very happy with the service we received at Brent Brown. Our salesman Brent Weiss was very personable and did his best to answer all our questions. We never felt pressured and felt he had our best interest at heart. I am loving my car, I'm sure I will shop there in the future. More

It was a great experience. The whole experience was great and devoid of stress. The employees were nice and helpful and I was able to have my car worked on and get everything fi The whole experience was great and devoid of stress. The employees were nice and helpful and I was able to have my car worked on and get everything fixed in good time. More

Good experience I've had not-great experiences at Toyota dealerships before, so it was a relief to have such a good one here. The woman who greeted me was energetic a I've had not-great experiences at Toyota dealerships before, so it was a relief to have such a good one here. The woman who greeted me was energetic and friendly and helped me feel comfortable right off the bat. My service writer was Manu; he was calm, polite, and very helpful. Answered all my questions efficiently and patiently. I love the oil service package they're selling. It's perfect for me and priced well. I'm definitely sticking with this dealership! More

Broke College Grad with a Brand New Transmission I took my RAV4 in to the dealership after a couple warning lights came on. After running diagnostics, which cost $100, I was told that the transmissio I took my RAV4 in to the dealership after a couple warning lights came on. After running diagnostics, which cost $100, I was told that the transmission would need to be broken down in order to determine the problem. I was quoted an estimate of $5,000-$6,000 which I simply couldn't afford as a recent college graduate. Thomas, my service rep, sent my case to the Toyota Care program which responded saying that they would finance the parts, repair and all labor incurred during the process. I was given a rental car while mine was being repaired and I loved it. All in all, Toyota took such great care of me, and Thomas maintained contact with me throughout the process providing me updates on the repair and advice when it was solicited. Thank you Toyota! A Broke Graduate More