Orem Toyota

Excellent dealership! Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. They provided excellent service and I appreciate their excellent and clear communications and explaintions. More

Had some issues but They Took Care of me Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad ex Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad experience for sure, but the Toyota dealer took care of all of the cost. This is why I continue to be a Toyota customer. They take care of their customers. Kudos to Karyn for all of the diligent follow ups. More

Great Proactive Service Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. More

Sean Smith was great! Our Salesman was exceptional. Sean Smith was patient helpful and honest. He showed us the perfect car for our budget and needs. Thanks for everything Our Salesman was exceptional. Sean Smith was patient helpful and honest. He showed us the perfect car for our budget and needs. Thanks for everything Sean! Charlie also helped with our purchase and was also very kind and understanding. More

Best experience buying a new truck! I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had i I was literally only going here to get my wife's car serviced and taking a look around when Jon Miller came over to help me look for trucks they had in stock. Well, needless to say John is probably the best salesman I have ever encountered since he was not trying to sell me on anything , he was just showing me everything they had and giving me all the info I could handle. It didn't hurt that he is a great guy and I enjoyed taking to him as we test drove 2 vehicles, then we saw the last one they had in stock...and after test driving it I knew it was the one I wanted so I had to see what kind of rates I could get. In almost no time I was approved for the rate I wanted and the manager came over to shake my hand. Then I was sent over to Andy Butcher to finance it and he wrapped it up so quickly I was surprised! More

Great no pressure car buying experience We worked with Sean Smith to get into a Highlander lease at Brent Brown Toyota. We didnt feel pressure, never felt like our 2 crazy kids were a bother We worked with Sean Smith to get into a Highlander lease at Brent Brown Toyota. We didnt feel pressure, never felt like our 2 crazy kids were a bother, and didn't feel like we were being "taken". They worked with us to get us in one that worked for our budget and our specifications. It was great, we will go back! More

Stephanie Pope and John Miller are honest and pleasant. We were so impressed with the way these two worked with us that we bought not just the one, but two cars on the same day. They were helpful, patient, We were so impressed with the way these two worked with us that we bought not just the one, but two cars on the same day. They were helpful, patient, and pleasant. They listened well, went the extra mile, and followed through on all of their agreements. We would be happy to work with them again. More

Great Service, Competitive Prices, Just No Collision Work It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas f It's nice to be treated as a real person that matters, and to be remembered. Also nice that they do great work on my cars. I bought my two Toyotas from Brent Brown (an Avalon Limited and a Corolla LE) and I service them both at Toyota (I prefer dealer service). John Goodman remembers who I am every single time (in person or over the phone), remembers what I own, and that I like to bring my own AmsOil. Very pleasant to work with, and personalized service. I am offered a shuttle if I want, or Wi-Fi while in the waiting room. Only one time that I had a problem (the service men put the wrong set of tires on, but Jon fixed it). More

Great Car Service was not great So I have mixed feelings on my purchase with them. So i started searching for a new Toyota Tacoma. I went in on March 30th to look. I found one tha So I have mixed feelings on my purchase with them. So i started searching for a new Toyota Tacoma. I went in on March 30th to look. I found one that I really liked, but the amount they were going to give me for my trade in was a little low, I had my car up on KSL and already had a couple offers. So I told them I would wait and see if I could sell it on my own for a little more. The next day on the 31st they called me to ask how it was going. They were willing to go up on the trade in to the point it was worth doing the trade in versus trying to sell it on my own. So I told them I would be in at lunch and we could take care of it. I show up at lunch. They show me the truck again. They have me go inside and start the paper work. They start making copies of my insurance and have me sign the Title. They have me start to fill out the credit application. As I've almost completed the credit application, they come and tell me that the Tacoma I have been looking at was a dealer trade or something and that I couldn't have it. They tell me that they will have a truck exactly like the one that I wanted in on April 2nd (Saturday) or April 4th (Monday) at the latest. So I agree to go through with it. They have me go through all the financing and everything on the 31st. My guess is because it's months end and wanted the sale to count for the end of the month and end of the first quarter. So Saturday comes around I reach out to the sales guy and he says that it hasn't gotten there yet. Monday comes around I reach out to the sales guy again and the Truck is still not there. Tuesday comes around I reach out to the sales guy and he tells me it should be there that day. I follow up a couple hours later and he tells me it is just getting of the truck. It would be a few hours to go through there inspection and detailing but it should be ready. I told him that I get off work at 4:00 and asked if it would be ready by then. He told me yes. He also informed me that he was not in but he gave me the name of another sales guy that would know what is going on and to ask for him. So after work I go to pick up the truck. I ask for that sales guy. They page him while I sit there for 10 minutes, he never comes. After a few more minutes a different guy comes and tells me he will look into it and see what is going on. He comes back after a while and lets me know that they haven't even taken the truck back to start the process and that it will take a couple of hours. He apologizes and offers to get me a $75 gift card to Magelbys or a gas card for the inconvenience. (because I don't live that close to the dealer). I leave for a couple of hours and come back when it should be done.This is around 6:30. The salesman I was supposed to ask for before had left for the day. The guy who had originally tracked it down and told me that they hadn't even started the process and who had offered the gift card was no where to be found either. Another sales guy tried his best to help me out, but it still took a while for him to figure out where the truck was and what was going on for sure. I was finally able to leave with my new truck around 7:30. As I mentioned before I have mixed feelings. I really like the Truck and I'm enjoying it. For the most part the people were friendly, but the entire process was so jumbled. I wish I would have been told upfront that the truck I liked and wanted was already traded to another dealer before all the paperwork had been started. I wish the truck would have been delivered on the Saturday or Monday like I was told initially. I wish the truck would have been ready when I went there to pick it up at 4:00 like I was told it would be and that I didn't have to waste the entire night waiting for it. More

Fabulous Experience We knew we wanted to purchase a 4Runner. Visited several dealerships and nothing compared to how we were treated from the first night we met Zane Chri We knew we wanted to purchase a 4Runner. Visited several dealerships and nothing compared to how we were treated from the first night we met Zane Christensen in the parking lot. We went back at least 3 times to ask Zane questions and he treated us execptionally well each time.....without a doubt Zane is the best car salesman we have ever dealt with. He was both knowledgable and non- condescending. Nothing was ever too much trouble and we never felt pressurized to hurry our decision. We included a lift, bigger wheels and runner boards and received awesome advice/service from both Zane and Chris. We have no problem recommending this dealership. Thanks for everything Zane especially your patience!!!! More