Orem Toyota

$530 worth of exterior car damage during service I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I I learned a valuable lesson with my recent maintenance visit...ALWAYS walk around your vehicle and check it BEFORE driving off after your service. I brought my Prius into Brent Brown for the regular maintenance service. After my car was serviced, I walked out to my car from the rear and entered the driver's side. I immediately got on the interstate, exited the interstate after a few miles and parked at a Walgreens located just off the interstate. I was only in the store for less than a minute because the power was out in the store. As I walked back out to my vehicle, I noticed a large piece of my front bumper on the passenger side was chunked out and peeled back underneath the car towards the front of the car. I immediately drove back to the dealership, where the technician (who was very pleasant) looked at the initial paperwork to verify that the damage was not there when I first brought the car in (which it wasn't), and then proceeded to tell me that it must have happened after I left. He then looked underneath the car and saw that there was a scrap on the rubber bumper where I have pulled too far forward when parking in the past (the Prius has a VERY low bumper) and said that I must have gone over a speedbump. It didn't matter that I said that I had NOT gone over a speed bump, that physics would say that if I had indeed gone over a speedbump that damage would be on both sides and that the bumper would be peeled towards the back of the car rather than the front, and that I verified that NOTHING had happened when I drove or parked my vehicle to include that no cars were parked next to me on either side while at Walgreens. While the technician was looking at my car, other techs came over to offer their ridiculous advice to include one saying, "see look, the splash guard is torn...oh wait you don't have a splash guard, that's mud on the tire." I was told that there was nothing that they could do and I was sent to a collision repair place where they said that I would be given special treatment. I immediately went to the collision repair place where I was given an repair estimate (with a "discount") of $529.12. So...here's what I know; my car was not in anyway damaged when I brought it into the dealer to be serviced, I didn't check my car's exterior before I left, I drove a few minutes up the road with NOTHING taking place that could have damaged my car, and when I immediately noticed the damage and brought it back, I was told that I must have done it and that it will now cost me $530 to repair. I am pleased that my service care package transfers to other Toyota dealers as I will not be returning to Brent Brown for service or for future purchases (I love my Prius and will purchase another in the future). However, regardless of where I go, I will ALWAYS look around my car before I drive off. More

Honest, trustworthy, great price Initially, we went to Brent Brown Toyota as our last last stop in comparison shopping between different car dealerships. However, we were so pleased w Initially, we went to Brent Brown Toyota as our last last stop in comparison shopping between different car dealerships. However, we were so pleased with the honest, straight-forward approach of Jeremy Woolley that we ended up purchasing a new Toyota (and no high-pressure tactics). Jeremy went out of his way to meet OUR expressed needs and preferences within a price range we could afford instead of trying to convince us to purchase something we didn't really need. I recommend Jeremy to anyone who wants a great deal at a fair price. Also, excellent customer service at .Brown Brown Toyota. More

Great Place for a new vehicle My wife and I went to Brent Brown wanting to just browse the cars, but after being treated so well by Austin and the rest of the employees, we were ac My wife and I went to Brent Brown wanting to just browse the cars, but after being treated so well by Austin and the rest of the employees, we were actually considering a vehicle. Add that to the great deal they were able to offer us with our trade in, and the fact they had so many different colors available for the new Rav4, and we are now proud owners of a 2016 RAV4 with no regrets. More

Great service, friendly sales, fantastic pricing We have gone to Brent Brown for 27 years now. Purchased 5 Toyotas. Could not of been more satisfied. Lane is the best. I would refer everyone to We have gone to Brent Brown for 27 years now. Purchased 5 Toyotas. Could not of been more satisfied. Lane is the best. I would refer everyone to Brent Brown. More

Fantastic service My wife and I went to Brent Brown Toyota looking to buy our second car. The customer service was outstanding. Every question we had was answered in a My wife and I went to Brent Brown Toyota looking to buy our second car. The customer service was outstanding. Every question we had was answered in a way that we could understand. Austin Christensen listened to what we wanted and the price range we were looking in so as to get us the best deal he could. More

Best Toyota Dealer Around 2nd Toyota I've bought from them in as many as years. First experience was with my wife 4Runner in 2014, which was very pleasurable. Tyler Hall took 2nd Toyota I've bought from them in as many as years. First experience was with my wife 4Runner in 2014, which was very pleasurable. Tyler Hall took good care of us and the negotiating process wasn't too "used car salesly". When it came time for me to buy a new truck I didn't even think of going anywhere else. Drove straight over and started looking. Josh & Brett were great and worked hard to find the exact Tacoma I was looking for (color, options, trim level, price, etc). They had to bring it in from out of state on trade from another dealer but made that happen without too much hassle in relatively short order (about 7 days). Finance dept was good and straight forward, no last minute swindles or exorbitant dealer fees. More

Overall good experiance I went to Brent Brown Toyota looking for a used car, but after talking to Jeremy he showed us how a new RAV4 would cost the same as a used one. On th I went to Brent Brown Toyota looking for a used car, but after talking to Jeremy he showed us how a new RAV4 would cost the same as a used one. On thing that that did bother me was that while they did was the vehicle, they could have hit it with a vacuum to get the foot prints from the last test drive off the mats and the back was dirty. Also the tire pressure indicator was lit. Couple of minutes they could have fixed that for me. More

Outstanding service Ethan Zabriskie was very professional and did an outstanding job helping us with our new car. He took the time to listen to our needs and found us exa Ethan Zabriskie was very professional and did an outstanding job helping us with our new car. He took the time to listen to our needs and found us exactly what we needed. He was very friendly and made us feel very comfortable. More

Great experience My wife and I went in last night just killing time before our movie. Ethan Zabriskie was awesome and very informative. We missed our movie but we are My wife and I went in last night just killing time before our movie. Ethan Zabriskie was awesome and very informative. We missed our movie but we are going to end up buying a car this weekend when we get our bonus check. Keep up the good work Ethan, we'll see you Saturday. More

Great service I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know hi I went into Brent Brown Toyota service and worked with Chris Alder, he was fantastic the professionalism in that dealership is amazing. I have know him for years and will be bringing all my cars to Brent Brown, my Lexus and Toyota. Thanks and great job adding him to your team More