Orem Toyota

My husband and I bought a Certified Hihglander, the sales representative helped us throughout all the experience of buying a car. He was very friendly and kind, answered all our question and doubts. We are v representative helped us throughout all the experience of buying a car. He was very friendly and kind, answered all our question and doubts. We are very thankful that he helped us with the purchase of our vehicle. Thank you, Travis Quinn. More

I've been driving my current Toyota SR5 for 14 years and when the time came to get a new Tacoma, Todd Robinson at Brent Brown helped to make it a great experience. Todd was friendly, informative, accomm and when the time came to get a new Tacoma, Todd Robinson at Brent Brown helped to make it a great experience. Todd was friendly, informative, accommodating and patient. I never felt pressured or obligated in any way. Todd made it easy for me to focus on the things that were important to me and gave me room and time to sort through some of the harder decisions on my own...which I really appreciated. He went out of his way to find the exact configuration of features that I was looking for, even though they could only find it at a dealer that was over 200 miles away. In addition, I really appreciated the little things that they did to make my buying experience enjoyable...from topping off the gas, to giving the truck a final cleaning and detailing and even surprising me with some unexpected extras. It's also worth noting that Todd's service and attention did not end when I drove off the lot. I've been back a couple of times to tie up some loose ends he has continued to provide a great level of service and professionalism. More

This was the smoothest and most enjoyable car buying experience I have ever had. Shane Noyce was our salesman and he was so great! He listened to what we wanted, and also helped us make some great decis experience I have ever had. Shane Noyce was our salesman and he was so great! He listened to what we wanted, and also helped us make some great decisions! I would definitely recommend him and Brent Brown Toyota. More

I recently purchased a used Honda Pilot from Brent Brown Toyota, and I must say that my experience there was EXCELLENT! Kelly Christensen is a fantastic employee...and he made my car buying experience smoo Toyota, and I must say that my experience there was EXCELLENT! Kelly Christensen is a fantastic employee...and he made my car buying experience smooth and non-stressful. He was willing to take the time I needed to make sure that I was making the right purchase for my circumstance. He was even kind enough to check up on me after I had made the purchase to see if all was well. I absolutely recommend visiting Brent Brown Toyota...and when you do, ask for Kelly...He's the best! More

Don't trust them! They deceived me. I lost $5000 on my trade in when they knew it was important tome! "Bend over Backwards" huh? trade in when they knew it was important tome! "Bend over Backwards" huh? More

Went to dealer to have regular maintence performed on my Sienna. While at the dealer I was informed that it needed brakes. While waiting I started looking at the new ones and that is when I met Shane Noyce/ Sienna. While at the dealer I was informed that it needed brakes. While waiting I started looking at the new ones and that is when I met Shane Noyce/Salesman. He was very helpful when I told him I was just looking, he suggested that I drive one. I asked what could I get for a trade in and he was quick to get back with a response. After looking at the new ones and considering the pricing and with Shane's help i drove off in a new Sienna for my wife. If you are buying a new car I would suggest that you go over to Brent Brown and asked Shane. More

Had such a great experience. Todd was so good to work with. He really listened to us and helped in every way he could. Never made us feel pressured or uncomfortable. Great dealership!! Would definitely with. He really listened to us and helped in every way he could. Never made us feel pressured or uncomfortable. Great dealership!! Would definitely recommend! More

Todd Robinson & Rory Hayward have made buying 10 Toyota's in the past 2years an amazing experience. They exceeded my expectations and continue to do so with every need I have. I will only buy Toyo Toyota's in the past 2years an amazing experience. They exceeded my expectations and continue to do so with every need I have. I will only buy Toyota's and will only work with Todd and Rory. They pay attention to every detail and their customer service is second to none. There is no other dealership or salesmen I would consider doing business with. They make purchasing a vehicle a fun and easy experience! More

Todd was extremely helpful, reliable, and pleasant to deal with. In my mind, he went way above and beyond in finding the car that fit my requirements. He found the PERFECT used Toyota 4Runner for me. deal with. In my mind, he went way above and beyond in finding the car that fit my requirements. He found the PERFECT used Toyota 4Runner for me. I oculd not be any happier! I will be contacting Todd whenever myself, friends, or other family members need vehicles. Todd and the rest of the Brent Brown finance staff made the purchase and financing process so easy. They had my documents prepared and the paper process took just a few minutes to complete. More

I took my car in for the regular service. It was one of the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my ser the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my service needed to be the more expensive service. I agreed as I thought it would be about the same cost once I figured in the cost of new tires over time. I asked what was included in the service and they provided a list including transmission fluid, air filter, cabin filter, etc. I told them that I had just replaced the air filters and they quoted me a new price of $212. I signed the paperwork and left. I returned that evening and the service manager told me the price was $292. I told her what I was quoted and she showed me the form that I had signed and the number had been obviously changed from 212 to 292. I said no way am I going to pay that and requested to speak with the manager. She told me that the service manager that took care of my car and the head service manager had both left for the day. She could not change the bill of another service manager because they all work on commission and that would be taking money out of his pocket. When i still refused to pay the difference, she told me that they don't set the charges, but charge what the computer dictates for a particular service and this was the correct charge. I said--fine--show me this charge on the computer. She agreed and we both looked at the computer. No matter what she tried to enter, she could not get the charge to come to $292. At that point, she said she did not know what had happened but she could not change the charge without permission of the service manager that was responsible for my vehicle. I told her to get the permission because I was not paying more than I agreed upon. She called the guy and talked to him on the phone. He requested to talk to me. When I answered the phone, he gave me the same story that she had given me--"we do not set the prices for service, we just charge what the computer spits out and $292 is the normal charge for my service." When I told him that we had just looked at the computer for 10 minutes trying to figure out how that price came to be and could not get that price no matter what we entered. He immediately asked to speak to the woman that was helping me. Next thing I know, she tells me that my service will be $212--the number I originally signed. I got out for the price I agreed to pay. However, it was not before two service managers had lied to my face and caused nearly 30 minutes of stressful grief. No apologies for being dishonest and no admission of fault. I was so upset that I went home and emailed the general service manager my story. I didn't even get a response from him. I will never stop foot into Brent Brown Toyota again--they are Crooks! More