Orem Toyota - Service Center

Did the right thing, but the service time is horrible I went in for a scheduled oil change and tire rotation. When dropping off my car for my appointment, I was told it would take 1 hour 20 minutes to com I went in for a scheduled oil change and tire rotation. When dropping off my car for my appointment, I was told it would take 1 hour 20 minutes to complete for an oil change and tire rotation. Ended up taking 1 hour and 45 minutes. I really do not understand why they are historically so slow and why they even have appointments. It does not expedite anything. They ended up not charging me one of my pre-paid services for this, which they did not have to do, and was appreciated but I really do not understand why they are so slow for such a simple service. More

Had an appointment for basic new car service (ToyotaCare). I arrived on time, was greeted quickly, and service was completed promptly. No muss no fuss. (ToyotaCare). I arrived on time, was greeted quickly, and service was completed promptly. No muss no fuss. More

The dealer and the staff was friendly the only problem we had is with Toyota. We brought our truck in for a recall and was not able to get a rental car or loaner that was hard to believe we are 3 hours from had is with Toyota. We brought our truck in for a recall and was not able to get a rental car or loaner that was hard to believe we are 3 hours from home and the work was to be 4-5 hours and we wasn't going to get a car during the repairs. Brent Brown did get us a discount on a rental. Still unbelievable you buy a new truck and can't even get a car when a manufacturer defect is being corrected. More

Great job ! Looking forward to my next service .I don't want to say any more because there just isn't any more to say . good Job . Looking forward to my next service .I don't want to say any more because there just isn't any more to say . good Job . More

Accurate, Efficient, Friendly We recently bought a Rav4 from a private owner and decided to take it into Brent Brown to get serviced. Lani helped us get everything set up and even We recently bought a Rav4 from a private owner and decided to take it into Brent Brown to get serviced. Lani helped us get everything set up and even let us know that our car was still under warranty and we qualified for a free oil change and tire rotation. We really appreciated this because we felt like other dealerships would not have told us about this and we would have had to pay. She gave us an estimated time of when it would be done and the timing was really accurate. We appreciated the efficiency and friendliness in which we were helped. We will be returning to Brent Brown for our next service for sure. More

Joel is great to work with when service is needed. Explains is a clear manner what is needed and is friendly without being pushy on getting it done. Explains is a clear manner what is needed and is friendly without being pushy on getting it done. More

5000 mile Service It was very nice to be in and out of there in less then an hour. I was treated well. I travel from West Jordan to come to this dealership because they It was very nice to be in and out of there in less then an hour. I was treated well. I travel from West Jordan to come to this dealership because they do a great job. More

Best Service Anywhere Brought my Tacoma in for regularly scheduled maintenance. I couldn't be happier with how friendly and helpful the team in the service drive was and ho Brought my Tacoma in for regularly scheduled maintenance. I couldn't be happier with how friendly and helpful the team in the service drive was and how quickly they were able to perform my service. More

Courteous, excellent service. Joel Kitchen is my service adviser at Brent Brown in Orem. I believe he understands my infrequent use of two cars and tries to suit my visits to my Joel Kitchen is my service adviser at Brent Brown in Orem. I believe he understands my infrequent use of two cars and tries to suit my visits to my life situation , I was pleased that I was worked in soon and the check up was completed while I waited. I felt the service was exactly what I needed. Thank you. More

Service was great. Everyone very helpful and kind. Area was clean and neat. Service was done in a timely manner . Shuttle service was excellent. T was clean and neat. Service was done in a timely manner . Shuttle service was excellent. T More