Orem Toyota - Service Center

This was 100% the worst experience I’ve ever had at a dealership and in customer service in general. I mean it was bad. Got hung up on twice, ripped off and lied to. Thanks! dealership and in customer service in general. I mean it was bad. Got hung up on twice, ripped off and lied to. Thanks! More

It was a good service. I did have to wait a little bit but nothing to worry about since I also had to do some stuff so I waited on the waiting area :) but nothing to worry about since I also had to do some stuff so I waited on the waiting area :) More

Fast and easy routine service and registration renewal Reminder email. Easy online appointment booking. Fast professional check in. Service and emissions inspection done quickly with OEM parts for less tha Reminder email. Easy online appointment booking. Fast professional check in. Service and emissions inspection done quickly with OEM parts for less than the lube shops charge. I walked out the door with new tags in hand in just over an an hour. As a retired master diagnostics technician I have a high standard, it was met. Kudos for the technology integration and a service team that makes it work. Thank you! More

18 years and better than ever! We bought our Rav4 new at Brent Brown Toyota in 2002. We only let them service it - always honest, always quick and the car has been trouble free. We We bought our Rav4 new at Brent Brown Toyota in 2002. We only let them service it - always honest, always quick and the car has been trouble free. We love Toyotas and we especially Brent Brown Toyota. They are a pillar of service and outreach in the Provo-Orem community. More

Lani was so helpful in a very frustrating situation. My water pump and radiator went went bad the water pump was covered but the radiator was not. When I went to pay my bill ended up being a little less th water pump and radiator went went bad the water pump was covered but the radiator was not. When I went to pay my bill ended up being a little less than originally quoted which made me feel better. She keep me in the loop through the whole process. More

Great guys I enjoyed the upbeat, positive way I was treated both while dropping my truck off and picking it up. I could tell that the service advisor has a good I enjoyed the upbeat, positive way I was treated both while dropping my truck off and picking it up. I could tell that the service advisor has a good attitude and has fun at work. I appreciate it when they are positive and happy. More

Amazing service! Lani is the best! Great pricing and their sales people are awesome too! Definitely will be sticking with Brent Brown Toyota for life! their sales people are awesome too! Definitely will be sticking with Brent Brown Toyota for life! More

I'm very happy with the service I received this past week. Dan took great care of me and my car. However, I'm unhappy with the Certified Used program. I bought my Certified Used 2017 Camry from Brent week. Dan took great care of me and my car. However, I'm unhappy with the Certified Used program. I bought my Certified Used 2017 Camry from Brent Brown Toyota in mid-December. The first time it wouldn't start (through multiple attempts) was within two weeks of purchasing it. I thought maybe I simply didn't know how to start it correctly (my first hybrid), but when the problem started happening more and more frequently, I had to find a time when I could leave my car for a full day. (I took my car in for basic maintenance in the interim, but didn't have time to leave it all day for diagnostics until mid-February.) Ultimately, I had to pay $199 for a new battery (with taxes) out of my own pocket. I'm displeased with the "Certified Used" rating: if the 100+ point check can't identify a weak battery and car trouble starts the fifth time I try to drive it, then "Certified" doesn't mean much. More

Pleasant experience I have now raised my car service experience ahead of the dentist's office. Very good .experience. I appreciated the amenities in the waiting area as I have now raised my car service experience ahead of the dentist's office. Very good .experience. I appreciated the amenities in the waiting area as well. More

We came in for a recall item but were never really told what was involved or what was being recalled. Further explanation would have been nice. what was involved or what was being recalled. Further explanation would have been nice. More