Orem Toyota - Service Center

The appointment was easy to get, the wait time was great only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! More

They did fantastic. With the amount of work that needed to be done it was completed in a timely matter. They were also very sweet in helping understand everything to be done it was completed in a timely matter. They were also very sweet in helping understand everything More

Great first visit Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I h Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I had a great experience. Joe was very helpful in getting me in quickly, showing me where to wait, and then helping me find my vehicle upon completion. More

I had my car regular Service done This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately need. I am very going there and get service each time. More

A little slow I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come an I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come and check me in. I wasn't happy about that. Then he told me it would be an hour and twenty minutes to have my appt of an oil change and tires rotated! Seriously? That's a dang long time for that especially when I had an appt scheduled. Otherwise, they did a good job and were actually done in 1 hour. More

5,000 mile car service I showed up for my appointment early and they fit me right in. They were very thoughtful and kind. They did great work. Great job guys. I showed up for my appointment early and they fit me right in. They were very thoughtful and kind. They did great work. Great job guys. More

I had a full service done on my car. I enjoy going there the atmosphere there is very nice they treat me very nice. The job has been well done when I have had it done I enjoy going there the atmosphere there is very nice they treat me very nice. The job has been well done when I have had it done More

Excellent Service Brent Brown Toyota did an excellent job of serving my truck today, and, it was an enjoyable time in the dealership during the short wait. Everyone was Brent Brown Toyota did an excellent job of serving my truck today, and, it was an enjoyable time in the dealership during the short wait. Everyone was pleasant helpful. A nail was pulled out of a tire at no charge, and it was an overall pleasant experience. More

Rough visit Dropped off for: 1) maintenance (90K)- didn't apply the Wildcard discount which I didn't realized until after. 2) middle seat loose- fixed bolt (t Dropped off for: 1) maintenance (90K)- didn't apply the Wildcard discount which I didn't realized until after. 2) middle seat loose- fixed bolt (this was good) 3) driver side window and right rear window were stalling when rolling up/down. They said they would lubricate these but didn't and it wasn't on the work order when I picked it up. 4) rock chip- wasn't fixed and no communication on this. It wasn't on the work order either when I picked it up. Both #3/4 I spoke with the technician about when I dropped off. This has happened before where work isn't done that I've asked about having completed when I drop off. Not sure why this is a recurring problem. It's a huge hassle to have to drop the car off again to have things done that should have been done when it was there. Big highlight, however, is the shuttle service. The drivers have always been super friendly and accomodating. More

Quick, friendly and efficient My first time at Brent Brown Toyota service center was a very good experience! It was so easy to just drive up, have someone take my car, and wait in My first time at Brent Brown Toyota service center was a very good experience! It was so easy to just drive up, have someone take my car, and wait in the comfortable customer area until they were finished. And it was faster than they told me! More