Orem Toyota - Service Center

I scheduled an appointment to renew my license registration. It was done within 15 minutes of my arrival. Fast, friendly, and efficient service. Thank you! registration. It was done within 15 minutes of my arrival. Fast, friendly, and efficient service. Thank you! More

Bringing in car for recall Brought my car in for a recall. That was handled fine, meaning relatively easy to get an appointment and relatively quick turn around. Your rep also Brought my car in for a recall. That was handled fine, meaning relatively easy to get an appointment and relatively quick turn around. Your rep also called me back and suggested an alignment. I agreed somewhat reluctantly. When I picked up the car I asked for a copy of the alignment paperwork that shows how much it was off at the start and what it was corrected to because I wasn't given a copy in my paperwork. The rep had his file copy but not another, then went back to the tech to get a copy, then came back without it and explained the machine had not been working well that day and wasn't printing off the before information. So he gave me his file copy and explained that the before and after numbers were the same because of the printer malfunction and assured me the car had needed an alignment. So you can see that from a customer confidence perspective there was some unanswered questions. Did I really need an alignment? Why didn't they tell me about me about the printer problem up front? More

Went well I was pleasantly surprised at how organized the service department was. I was greeted as soon as I came in for my appointment. Holden went to work o I was pleasantly surprised at how organized the service department was. I was greeted as soon as I came in for my appointment. Holden went to work on my car right away and finished ahead of schedule. More

First car service The garage wouldn't open so I felt kind of unnoticed for my first impression on site. Had to back up and pull into a different lane, then the tech see The garage wouldn't open so I felt kind of unnoticed for my first impression on site. Had to back up and pull into a different lane, then the tech seemed confused about where I should go when I asked where to pull up next. Service was great, I felt they were very thorough and I trusted them with my car. I was kind of disappointed in how things went when my car was done. I had to walk across the garage to ask if it was finished and then wait quite a while for someone to talk to me. And it wasn't the person I met when I gave them my keys, so I had to explain who I was, what was done, what my car looked like, etc. More

I am not a negative review guy. But was concerned for the neglect BBT Service Dept. on my 4Runner. Went in Jan. for oil change and didn’t receive it. When we picked it up in Jan my wife said she noticed ther neglect BBT Service Dept. on my 4Runner. Went in Jan. for oil change and didn’t receive it. When we picked it up in Jan my wife said she noticed there was no oil change sticker on the windshield. I sent her back in to confirm it was changed, they confirmed it was. Was looking at the paper work 4 months later and noticed there was nothing about an OC. Took it in and it was done. Glad I caught it or it could have gone 2 years on 1 change. Great ppl over there tho and I know it was not intentional. More

I’ve gotten my last three SUVs at Brent Brown. they have great customer service and they are always making an effort to take care of you. great customer service and they are always making an effort to take care of you. More

Didn't fix the problem I brought my Tacoma in for a whistling noise when I'm driving at a certain speed. The service rep acknowledged the noise and said that it would be fix I brought my Tacoma in for a whistling noise when I'm driving at a certain speed. The service rep acknowledged the noise and said that it would be fixed under warranty. They showed that they replaced something on the driver-side door but the problem is that the noise wasn't fixed. Im going to have to bring it back in. More

Quick, upfront, and honest service. I had to have my truck serviced, but my wife is immuno-suppressed, and I have to be very careful. Moe Afu was immensely accommodating. He stayed a r I had to have my truck serviced, but my wife is immuno-suppressed, and I have to be very careful. Moe Afu was immensely accommodating. He stayed a respectful distance away, kept me informed about services and costs over the telephone, had the interior of my Tacoma wiped down, and even used a sanitizing wipe to clean off my key and credit card before he handed them back to me. Plus, he was friendly, polite, and professional. I've always had great experiences with Brent Brown's service, and I love my truck; but Moe really goes above and beyond. Thanks. More

Quick and to the point Came in, dropped off car and was notified when it was ready. All professional people. My only recommendation is that if they know the length of time Came in, dropped off car and was notified when it was ready. All professional people. My only recommendation is that if they know the length of time the car needs to be at the dealership (warranty work), when scheduling my drop off, they should remind me of that duration so I can plan accordingly. Fortunately, I was offered a shuttle back home--which I gladly took, so I was able to work from home. More

It was great, got in and an honest opinion! I didn’t need service and was given a quote for when I come back next time! service and was given a quote for when I come back next time! More