Orem Toyota - Service Center

Awsome to work with! Tire rotation, was quick and they where all very freindly. I have been very pleased with the purchase of my truck through this dealer. Would highly Tire rotation, was quick and they where all very freindly. I have been very pleased with the purchase of my truck through this dealer. Would highly recomend. More

Wheel Alignment My Tacoma needed a wheel alignment. Zeke was friendly and got us in the shop and back out quickly. I believe the service center did a good job with th My Tacoma needed a wheel alignment. Zeke was friendly and got us in the shop and back out quickly. I believe the service center did a good job with the alignment. The only reason for 4 stars instead of 5 is that my tire pressure warning came on a few days later and I had to fill up a tire that always seems to have a slow leak. When I mentioned this slow leak or possible damaged tire sensor, the folks at Brent Brown said they checked it out and didn't find anything. However, every 1-2 months I still have to add air to the same tire. This has been an ongoing problem with these tires since I bought the truck. Will try taking it to my local tire shop and see if they can find the issue. More

Tire Rotation Moe took good care of me and my vehicle. My tire rotation was completed quickly and professionally. No scratches on the rims! Very important to mainta Moe took good care of me and my vehicle. My tire rotation was completed quickly and professionally. No scratches on the rims! Very important to maintaining the "new" look of my RAV4. Thank you! More

Took very good care of me Solved my problem quickly and to my satisfaction actually finished a lot faster than usual, eased my worries and the price was excellent definitely re Solved my problem quickly and to my satisfaction actually finished a lot faster than usual, eased my worries and the price was excellent definitely recommend this service dept to all my friends More

I was displeased I brought my car in for maintenance and was told I needed a wheel alignment. I checked the tires feeling for unusual wear and found none, i decline I brought my car in for maintenance and was told I needed a wheel alignment. I checked the tires feeling for unusual wear and found none, i decline and took the car to another place and had it checked and they confirmed my diagnoses. The wheels did not need the service!!!! I am very disappointed in the way I was treated. I did not think you would do this. I have no confidence in your service. I would like to know why you do this More

Service Went in for a recall service. Work was done in a timely manner and I was kept informed of the progress. They gave me a ride to work and picked me up Went in for a recall service. Work was done in a timely manner and I was kept informed of the progress. They gave me a ride to work and picked me up after so I could get my truck. Very helpful!!! More

Russell Rocks! Russell always remembers who I am and gets me taken care of quickly! I always have they best experience and there’s never any pressure to pay for extr Russell always remembers who I am and gets me taken care of quickly! I always have they best experience and there’s never any pressure to pay for extra things that no one can afford. He always lets me know what’s recommended but never judges the decision I make whether or not to get the recommended services completed. More

It was fast and easy . I was only in the lobby for less than an hour. I love the french vanilla drinks in the lobby. . I was only in the lobby for less than an hour. I love the french vanilla drinks in the lobby. More

Service while traveling away from home Morgan was great, he was courteous and super friendly. The service department in all was very efficient. I was traveling out of my home state of Ari Morgan was great, he was courteous and super friendly. The service department in all was very efficient. I was traveling out of my home state of Arizona when my service light came on. It’s good to know the Toyota company is awesome and can stand by the service they sell when buying a new vehicle. More

Neglected to tell me my wheel alignment failed Zeke was pleasant enough. After waiting for a bit (had an appointment), they got the truck in for the 25K mile check up. Didn't take long. I was to Zeke was pleasant enough. After waiting for a bit (had an appointment), they got the truck in for the 25K mile check up. Didn't take long. I was told everything looked good. But when I got in the truck the wheel alignment inspection paper had been left and the front wheels failed the inspection. It wasn't off a lot, but it did fail the test. That was never mentioned when I checked out. But it's something that I need to know because it will affect how my tires wear. Why was I not told when I asked if everything checked out ok? Seems like that would have been a good time to mention a failed wheel alignment. And no where on the service invoice was it mentioned that the wheel alignment was out of whack. Maybe there's a disconnect between the service folks who do the work and the folks working the counter. There was definitely a failure in communicating the issue (albeit minor) to the customer. Hopefully you will take this review and use it to make improvements in communications. At this point, not totally thrilled with any of the local Toyota dealer service centers. More