Orem Toyota - Service Center

Great service dept Oil change service was quick and easy. When I dropped off my car, Nicole said it may take up to an hour and 15 minutes, which is fine. She was able t Oil change service was quick and easy. When I dropped off my car, Nicole said it may take up to an hour and 15 minutes, which is fine. She was able to get me finished in just over 30 minutes. So I was very happy. More

5,000 mile service maintenance So far so good...first visit. Experiences with car dealerships usually are not positive, but this was a positive experience. Let's see if it continues So far so good...first visit. Experiences with car dealerships usually are not positive, but this was a positive experience. Let's see if it continues on the maintenance visits after this one. Nicole was great - very friendly and answered my questions. Barbara Burr More

Tire Blowout On Freeway. Unscheduled tire service. My left rear Yokohama tire had road damage six months after being installed. I called Toyota Roadside Assistance to get my tire removed and replaced My left rear Yokohama tire had road damage six months after being installed. I called Toyota Roadside Assistance to get my tire removed and replaced with the spare "donut," then drove to the Brent Brown Dealership without an appointment. I was worried that I wouldn't be able to get serviced that day. I went to my "Go-to-guy," Moe Afu, in the Service Department. Moe said he had several customers waiting to check in, but, if I didn't mind waiting, he would squeeze me in. In the meantime, another team member, Mike Black, came over and verified the damage and the tire information. Moe was able to squeeze me into the maintenance schedule, and he and Mike were able to get the paperwork and approvals for the tire warranty so that my tire was replaced without charge. Thanks Moe and Mike and the great team behind the scenes you work with at Brent Brown Toyota. More

Really good oil change They worked well with my schedule to get me in. Then when at the dealership they were very nice, and accommodating to my kids and I. They worked well with my schedule to get me in. Then when at the dealership they were very nice, and accommodating to my kids and I. More

Great Service I needed my routine service on my car. I was in and out quickly and efficiently. I feel confident about the work on vehicle when it is done at a dea I needed my routine service on my car. I was in and out quickly and efficiently. I feel confident about the work on vehicle when it is done at a dealership and know that my car is in good hands. More

Routine service I just went in for a routine check up on my RAV4 which is still under warranty.. I’ve bought several cars from Brent Brown Toyota not been very please I just went in for a routine check up on my RAV4 which is still under warranty.. I’ve bought several cars from Brent Brown Toyota not been very pleased with the sales and service department More

Great service, above and beyond Zack Smith was very helpful for my 35,000 mile service. I asked if they did emissions and he took care of that for me. I didn't realize I could pay fo Zack Smith was very helpful for my 35,000 mile service. I asked if they did emissions and he took care of that for me. I didn't realize I could pay for my registration either. He set that up for me. He even volunteered to put the stickers on for me. I appreciate it, great job! More

Excellent The service was excellent. Great customer service, friendly, courteous, knowledgable, and efficient. Great check in at the service center. Time for th The service was excellent. Great customer service, friendly, courteous, knowledgable, and efficient. Great check in at the service center. Time for the service was only 1/2 hour which was extremely effective. Best service yet at Brent Brown Toyota. More

Entire Staff Friendly I came in for my car's regular checkup. A nice girl directed me where to park, another checked me in, and my actual service rep took great care of my I came in for my car's regular checkup. A nice girl directed me where to park, another checked me in, and my actual service rep took great care of my car. What really impressed me is that each one of them was friendly, helpful, and efficient. The experience wasn't like you sometimes get, when you suffer through interactions with board employees and only maybe get lucky to have one cheery representative. My trip was just the opposite. :) Thanks Toyota! More

Great job Zack was top notch! He got me in and situated right away and was super friendly. I will definitely be going back again for future services. Zack was top notch! He got me in and situated right away and was super friendly. I will definitely be going back again for future services. More