Orem Toyota - Service Center

Easy, quick and service as promised. My visit was easy, faster than promised and they did exactly the work I requested. They didn't leave anything out or suggest other work that I felt w My visit was easy, faster than promised and they did exactly the work I requested. They didn't leave anything out or suggest other work that I felt was unnecessary. Thanks Brent Brown team! More

Great service The earliest time I could get for my regular service appointment was scheduled for 8:30 AM and I came in around 7:45 and had planned on waiting until The earliest time I could get for my regular service appointment was scheduled for 8:30 AM and I came in around 7:45 and had planned on waiting until the service was done. I was told truck would be finished around 9:15 so waited and read. To my surprise it was finished much earlier, allowing me to get back home much sooner than expected. Thank you for the excellent service experience. More

Highlander strut replacement Joel was extremely helpful and courteous. He had to special-order the struts so it was a week or so between the initial diagnosis of the problem and Joel was extremely helpful and courteous. He had to special-order the struts so it was a week or so between the initial diagnosis of the problem and the appointment to replace them. Joel let me know the cost of the replacement when it was first diagnosed. He usually handles my appointments and is good to text us when the work is finished. More

Great Service I have always felt openness and honesty at Brent Brown Service. We talked about doing a maintenance contract for long term regular maintenance. This d I have always felt openness and honesty at Brent Brown Service. We talked about doing a maintenance contract for long term regular maintenance. This doesn't work for us as we travel for work, and when we explained this, there was no pressure. They've always gone above and beyond for us. Thank you. More

Good experience I usually use this dealership for my service needs. Joel usually assists with the service and they are always fast and professional. I dont have any c I usually use this dealership for my service needs. Joel usually assists with the service and they are always fast and professional. I dont have any complaints. Very good service. More

Always Great Service I have always had my Toyota Tacoma serviced here at Brent Brown Toyota since the day I bought it new. Always had great service. Special Thanks to Moe I have always had my Toyota Tacoma serviced here at Brent Brown Toyota since the day I bought it new. Always had great service. Special Thanks to Moe Afu who has been my service tech the last couple of visits. Always friendly and helpful, THANKS MOE !! More

Lied to I brought my new RAV4 to the dealership today, November 1st for a rock chip repair. An appointment was made for 11:30 a.m. I waited an hour and a ha I brought my new RAV4 to the dealership today, November 1st for a rock chip repair. An appointment was made for 11:30 a.m. I waited an hour and a half in my car for the repair to be made, being informed three different times with three different stories why the repairman hadn't arrived. When he finally arrived (a young woman and her boss from a Murdock dealership in Lindon), I was told they had just learned of my appointment--an hour and a half earlier. I felt lied to three different times as the story I was given at Brent Brown was not the same the Murdock people had given me. I only need to be lied to once to lose trust. Very disappointing experience at your dealership. More

Timely and courteous They were ready for me when I arrived, no waiting to be greeted and have my Tacoma taken to be serviced. They said it would be about an hour and I was They were ready for me when I arrived, no waiting to be greeted and have my Tacoma taken to be serviced. They said it would be about an hour and I was called in 45 minutes. Everything went well and Jennifer was knowledgeable and courteous. More

Great communication and customer service. I was kept posted on the progress of the service call. Navigating the website to request a service appointment was very easy. I was kept posted on the progress of the service call. Navigating the website to request a service appointment was very easy. More

Great service My oil change was done 30 minutes before promised and was done efficiently and quickly. Mow is a very nice guy and helpful in answering my questions h My oil change was done 30 minutes before promised and was done efficiently and quickly. Mow is a very nice guy and helpful in answering my questions honestly. Great service. More