Orem Toyota - Service Center

Blake did a great job Blake was very helpful. My needs turned out to be more complicated than usual and he was patient, cheerful, friendly. He had to go the extra mile do Blake was very helpful. My needs turned out to be more complicated than usual and he was patient, cheerful, friendly. He had to go the extra mile doing some extra work and making extra phone calls to gather information and did so without hesitation. More

Service I always go to Brent Brown to service my Scion xB because I want to make my vehicle to last for as long as possible. Where else would be better than t I always go to Brent Brown to service my Scion xB because I want to make my vehicle to last for as long as possible. Where else would be better than the dealership that knows your make and model best. I scheduled my appointment online for the 60K miles maintenance. I received a reminder via text for my scheduled appointment. Jennifer checked me in and provided recommendations for maintenance. There were different service options (good, better, best) for service at a certain mileage. Jennifer also provided the cost for each service. Lofi provided a rental, 2018 Toyota Tundra, while my car was being serviced. The Tundra is AMAZING! Wish I could afford one at the moment, but it was great to use it in the meantime. After my vehicle was completed, Jennifer reviewed what was serviced and its cost. The whole appointment was smooth and easy. Thank you Brent Brown. More

Jenn is awesome I have gone to Jenn in service all 3 times I've come in and she is AMAZING! She always takes great care of me and makes sure my car is taken care of. I have gone to Jenn in service all 3 times I've come in and she is AMAZING! She always takes great care of me and makes sure my car is taken care of. More

Car service The employees were easy about scheduling the appointment and when I needed to change it they also were easy to get along with. When I got there they w The employees were easy about scheduling the appointment and when I needed to change it they also were easy to get along with. When I got there they were nothing but polite and quick with getting my service completed. More

Thumbs Up I have a 2016 Tacoma that had a few issues. Not small problems by any means and Mike kept in touch letting me know all the details. Got my truck back I have a 2016 Tacoma that had a few issues. Not small problems by any means and Mike kept in touch letting me know all the details. Got my truck back looking brand new from serious battery damage. Their shuttle service does a great job as well. More

The gentleman that helped me today was really helpful and f! I can't remember the gentlemans name that helped me, but he was super nice and friendly to me and my daughter. He was fast and efficient and I appreci I can't remember the gentlemans name that helped me, but he was super nice and friendly to me and my daughter. He was fast and efficient and I appreciate that More

Everyone was very accommodating and helpful. Thank you! I took my 2013 Prius in for the 30,000 mile service. They did a fantastic job, and because it was going to take a while, they provided a shuttle serv I took my 2013 Prius in for the 30,000 mile service. They did a fantastic job, and because it was going to take a while, they provided a shuttle service that took me back home for the time the car was being serviced, which gave me the time needed to complete a pressing responsibility that I had at home. When my car was done, the shuttle came back to pick me up and take me back to the dealership. Everyone was so great!! More

Service/recall Came in for service, and a recall in the early morning. Was told it was be ready around 4. This was pretty upsetting as I had no idea it would be an a Came in for service, and a recall in the early morning. Was told it was be ready around 4. This was pretty upsetting as I had no idea it would be an all day ordeal. Mike could see my discouragement and said he would have my truck in first for the recall, and would do his best to have my truck ready by noon. I was called around 11:50 and told that my truck was ready. Could not be happier with my experience, I was treated extremely well. Thank you, thank you Brent Brown service team!! More

Service Visit Every time I take me vehicle to the Brent Brown Service Department in Orem, I am immediately greeted by someone who takes my information and actually Every time I take me vehicle to the Brent Brown Service Department in Orem, I am immediately greeted by someone who takes my information and actually listens to what I have to say about the vehicle. They are pleasant and treat me like I am actually a customer! The service team is awesome. I feel that the service my vehicle is very thorough and that they take time to check everything. When the service is complete, they always respond to the items that I have had concerns with. More

Pleasant Experience I brought my Camry Hybrid in for regular service and a concern I had about my hybrid batteries. Brent Brown Toyota looked at the entire hybrid batter I brought my Camry Hybrid in for regular service and a concern I had about my hybrid batteries. Brent Brown Toyota looked at the entire hybrid battery system and assured me that it was indeed functioning normally. Was having many other service work done and they didn't even charge me for the hour's worth of investigative work! I have been a Brent Brown Toyota customer for life since 2005 and have all my service there. It's service and comfort like this that keeps me coming back. To be honest, though, Toyotas just don't need much service other than routine maintenance. Brent Brown takes care of us! Thank you. Lane Brown has sold me all my Toyota cars. Didn't see him this time but we keep in touch. More