Orem Toyota - Service Center

Recall work - Easy I took my car in and dropped it off. I was given a ride to work and when they complete the work they will come pick you up if needed. That alone mak I took my car in and dropped it off. I was given a ride to work and when they complete the work they will come pick you up if needed. That alone makes a huge difference. Thanks Brent Brown! More

Great service, friendly staff, and fast! They got me in and out in the time frame they promised, treated me well in the process, and my car is ready to go for another 5000 miles. I also talke They got me in and out in the time frame they promised, treated me well in the process, and my car is ready to go for another 5000 miles. I also talked with a salesman, Jason Kolliker, about lease vs. purchase options. Thank you! More

Had to have a tire replaced I had to take my car in for a flat repair, they then told us it couldn't be just repaired it had to be completely replaced. When we went back to the d I had to take my car in for a flat repair, they then told us it couldn't be just repaired it had to be completely replaced. When we went back to the dealer after having the tire ordered in they have to call the warrantee company which took a good 45 minutes to an hour just to get the warrantee confirmed due to the fact it wasn't in the system. It then took them a good hour to put one tires on my vehicle. I was there a total of two hours for one replaced tire. More

Great Customer Service My recent visit to the service department for my truck was a very pleasant experience. I was greeted by a gentleman who was very welcoming as well as My recent visit to the service department for my truck was a very pleasant experience. I was greeted by a gentleman who was very welcoming as well as a young lady who helped me with the paperwork and so forth. The service took almost exactly the amount of time she told me it would take. More

Great Service Today I received great service today at your dealership. Your crew was quick and efficient in receiving the vehicle. I was initially told it would take un I received great service today at your dealership. Your crew was quick and efficient in receiving the vehicle. I was initially told it would take until 4pm. I was pleasantly surprised to get a phone call at 1:30 pm saying they were done. They vehicle was clean and the employee finalizing the work was wonderful. All together a great crew that you have. More

Great Customer Service I have had two recalls both for different vehicles and Brent Brown's customer service was great both times. The first time I needed a ride back to wor I have had two recalls both for different vehicles and Brent Brown's customer service was great both times. The first time I needed a ride back to work and then later a ride back to my vehicle and they helped me both times in a timely manner. More

As always, I was treated by friendly service people. John Goodman has been helping me at Brent Brown for years. Always pleasant to deal with and answers all questions. My vehicle was serviced quickly John Goodman has been helping me at Brent Brown for years. Always pleasant to deal with and answers all questions. My vehicle was serviced quickly and completely. My only recommendation would be to add a Car Cleaning as part of the service. Yes you gave me a voucher for a car wash. If I had time that would be great, but it would be even greater if you cleaned it while servicing. More

Very friendly employees When people treat you well and are efficient at what they do, it means 100% of what I want as a customer. Thanks to Manu Storey. When people treat you well and are efficient at what they do, it means 100% of what I want as a customer. Thanks to Manu Storey. More

20,000 miles check Their service is very quick and accurate as always, and waiting time was calculated and it took exactly what was told. We waited in waiting room and t Their service is very quick and accurate as always, and waiting time was calculated and it took exactly what was told. We waited in waiting room and they called us to explain the process and offered other service to fix the found defect. More

Good Experience! I visited the dealership for my 10,000 mile service on my car. Everyone I talked with was friendly. The service took the time I was informed up fron I visited the dealership for my 10,000 mile service on my car. Everyone I talked with was friendly. The service took the time I was informed up front, no longer. The car was checked in all the areas required and everything was taken care of. The waiting areas are very comfortable and accommodating. More