Orem Toyota - Service Center

Very accommodating I knew I was supposed to schedule an appointment but happened to be in the area, so I stopped in. I would totally have understood if they had had to s I knew I was supposed to schedule an appointment but happened to be in the area, so I stopped in. I would totally have understood if they had had to send me away, but they were able to fit me in. More

I'll Never Go Anywhere Else Brent Brown in Orem is the only way to get your car taken care of. I drive a prius, and I do all my maintenance and oil changes there. Their prices ar Brent Brown in Orem is the only way to get your car taken care of. I drive a prius, and I do all my maintenance and oil changes there. Their prices are excellent, they take good care of their customers, and are easy to work with. If you want to be treated with respect, have your car serviced quickly, and save some money, this is the way to do it! More

15,000 mile Tacoma Service Great improvements made in service time. We have purchased 2 new vehicles in the last year. After a rough start all has been well. Thank you! sydn Great improvements made in service time. We have purchased 2 new vehicles in the last year. After a rough start all has been well. Thank you! sydneyt@brentbrownauto.com More

30 k service The service staff were efficient and friendly. They explained everything very well and got me in and out in an hour! Thanks for the great experience. The service staff were efficient and friendly. They explained everything very well and got me in and out in an hour! Thanks for the great experience. More

Extremely Satisfied I typically avoid getting car repairs at dealerships because they have always seemed so expensive and not concerned with helping the customer out. Bu I typically avoid getting car repairs at dealerships because they have always seemed so expensive and not concerned with helping the customer out. But, with this particular repair, I was forced to go to the Toyota dealer. I had heard the best things about Brent Brown, so I thought that would be the best of the worst case scenario. From the second I walked in to the dealership I was greeted, taken care of, treated like a human being, and felt genuine concern and care from all the staff. This means all the staff from those repairing my car and scheduling pick-up times (Alec), as well as shuttle drivers, people answering the phones (they talked to me between phone calls) and all others. I even walked around the sales floor while my car was being repaired and the salesman were genuine and nice, which I feel is very rare for that profession. I was blown away and had never felt so comfortable getting my car fixed. I have spent years trying a new location for every car repair because I never felt like customer service was a high priority. Now, however, Brent Brown has won a customer and I look forward to taking my car here for future services. It also makes me want to buy a Toyota for my wife just so we can have Brent Brown Toyota cover all of our automotive needs. Thank you. More

Its so nice to feel like you are VALUED customer! My experiences have always been great with the Brent Brown service department. You are greeted instantly--they even knew my name--VERY IMPRESSIVE! I My experiences have always been great with the Brent Brown service department. You are greeted instantly--they even knew my name--VERY IMPRESSIVE! I was told the service would take about an hour and a half...then they called to say it was done about 20 minutes later. I was again--very impressed--by their efficiency. Great experience! More

Great service, fast service My oil change was done in less then an hour and I love that my kids have somewhere to play that's out of the way. Thanks again for the great service My oil change was done in less then an hour and I love that my kids have somewhere to play that's out of the way. Thanks again for the great service! More

Great Service Mike was exceptional as a service coordinator.Very friendly and helpful and fast.I hope to have his help in the future.Jeremy was also a wonderful sal Mike was exceptional as a service coordinator.Very friendly and helpful and fast.I hope to have his help in the future.Jeremy was also a wonderful sales person when I purchased my vehicle.A. great dealership that I would recommend anybody to. More

Wow! A Video text to keep me in the loop! I went in to get a safety/IM and an oil change on my husband's car. I was so pleased that I didn't have to be the middleman or relay person, because I I went in to get a safety/IM and an oil change on my husband's car. I was so pleased that I didn't have to be the middleman or relay person, because I could just forward the video and ask him what he wanted done on it. What a great way to have a happy and knowledgeable customer on what is being done to their car. Casandra was great to work with and quick and efficient in knowing just what to do and how to do it well. Thanks for bending over backwards for this gal! More

Great experience every time We recently bought a new Corolla from Brent Brown, and we were so happy with our experience. Everyone was kind, courteous, and helpful. I feel that th We recently bought a new Corolla from Brent Brown, and we were so happy with our experience. Everyone was kind, courteous, and helpful. I feel that they went out of their way to make sure we were happy. Fast forward to the two services I have had with the car thus far - I have been able to get an appointment quickly, and the length of waiting time in service is reasonable. The service associates are helpful and professional. And - here's the best part - the sales associate who facilitated the sale of our car (Austin) comes to say hello when we are in service. It shows me that we weren't just a quick sale for him. Instead, he cares about building the customer relationship long term. More