Orlando INFINITI

I’ve been with Infiniti for 10 years and I moved to the Orlando area about 5 years ago and I’ve never been treated so poorly. This salesman has been the worst with his “it is what it is” type attitude towa Orlando area about 5 years ago and I’ve never been treated so poorly. This salesman has been the worst with his “it is what it is” type attitude towards the customer. This dealer doesn’t care whether they lose someone or not. They charge you crazy fees too. I don’t like to be played with and this place only does that. They forget to do services when you bring the car in, they never have decent availability for services, I got a nail once they were bothered to have to replace it (warranty), and so much more. Save yourself the headache. More

I couldn't be more pleased. My experience was a perfect combination of personalization, professionalism, and efficiency. Thanks to Abdel and Steve My experience was a perfect combination of personalization, professionalism, and efficiency. Thanks to Abdel and Steve More

The experience was quick and pleasant. I would recommend them to others. I am happy with my car I would recommend them to others. I am happy with my car More

Goran was very efficient, pleasant, and did not pressure us at all. We got the deal closed very quickly and with no hassles. us at all. We got the deal closed very quickly and with no hassles. More

Having a QX60, we explored our options for a second car with Zach DesOrmeaux. We compared with other cars outside of Infinity for 2 weeks. During our multiple visits, Zach listened and adapted a lot to our with Zach DesOrmeaux. We compared with other cars outside of Infinity for 2 weeks. During our multiple visits, Zach listened and adapted a lot to our research. We were more than once hesitant, but Zach presented different vehicles very accurately, responding every time to our specific wishes or concerns. Zach interactions reinforced the idea of quality-of-service offered by Infinity and his open approach plus his expertise helped us to make the best choice possible. The purchase of our new Q50 was an excellent experience. More

we dealt with such a professional that we were very pleased with his work. Thank you very much for your professionalism Goksel Sahin. we will definitely recommend to all our friends pleased with his work. Thank you very much for your professionalism Goksel Sahin. we will definitely recommend to all our friends More

Service was great, prompt, and informative. Easy sale. No pressure or gimmicks. Everyone was helpful and courtesy. Easy sale. No pressure or gimmicks. Everyone was helpful and courtesy. More

I had an amazing experience working with Goran He was professional and knowledgeable. He was patient with all my questions, explained everything clearly, and never once made me feel pressured. If you’ professional and knowledgeable. He was patient with all my questions, explained everything clearly, and never once made me feel pressured. If you’re looking for someone who will go the extra mile and make car buying easy and stress-free, I highly recommend Goran! I absolutely love my new car—thank you! More

This was the first experience that I’ve had with Orlando Infiniti. The entire staff that I interfaced with, from the receptionist to the leasing sales manager, and the service staff were very professional Infiniti. The entire staff that I interfaced with, from the receptionist to the leasing sales manager, and the service staff were very professional and pleasant They made me feel genuinely welcomed at every level. Although I was a “walk-in” without an appointment, the receptionist quickly honored my request to see the Leasing Manager and gave me a time that he would be available. The Leasing Manager, Steven, listened attentively to my circumstances related to the desired lease, then introduced me to the sales representative, Mr. Zach DesOrmeaux, Zach was very pleasant to work with. He listened. Then he showed me the exact type of auto, that I had expressed a desire for, the QX-60. He is also knowledgeable of all aspects of the leasing process. He walked me through it, then worked with me in interfacing with my bank and insurance company to expedite the paperwork process. He is the consummate professional. Never pressing, just helpful. Zach then introduced me to Service Advisor, Levi Giroux, who, as it turned out, would demonstrate the service-oriented environment that permeates Orlando Infiniti. After closing the lease, the next day, I drove the car to GA. Doing the trip, I noticed a slight vibration at speed. Upon returning to Orlando, I took the car back to Orlando Infiniti, checked in at the Service Concierge’s desk where I got another pleasant surprise. When I told the service representative, Regyna, what my problem was and that I wanted to see Levi, she called him, then went to look him up when she was unable to reach him by phone. My immediate thought was “WOW! What service!”. It got better. Levi, met with me shortly afterwards. I explained the problem, and he said he would address it immediately. Less than 30 minutes later, my car was ready, It had also been washed. Kudos to the entire staff that I met at Orlando Infiniti for the best experience I’ve ever had with an auto dealership. T Kornegay Orlando, FL More

I have purchased more than 8 vehicles from Infiniti and the customer service from everyone has been amazing and that's why I continue to and always will purchase from Orlando Infiniti keep up the good work the customer service from everyone has been amazing and that's why I continue to and always will purchase from Orlando Infiniti keep up the good work you are greatly appreciated again amazing!!!!! Definitely deserve a 5 rating STAR 🌟 Thank you Ethel More