Orlando INFINITI

Orlando Infiniti has been my car dealer of preference for the last 6 years! Their vehicles have the perfect combination of comfort, reliability, luxury and great safety features, among other things. But what the last 6 years! Their vehicles have the perfect combination of comfort, reliability, luxury and great safety features, among other things. But what completes an amazing car shopping experience at this location is their exceptional and dedicated employees. I have always received from everyone there the most highly customer service experience. This is my 3rd lease from Orlando Infiniti and I had the pleasure of receiving an outstanding service at this time thanks to the efforts and dedication we received from GORAN. He understood our needs and concerns and found us the vehicle of our preference at another Infiniti dealer. He worked quickly and efficiently to bring that vehicle to Orlando in just a few days; so, I could inspect it myself to ensure my total satisfaction. He was extremely diligent and responsive all the time reassuring our complete satisfaction. My lease transaction was smooth, never feeling pressure or rushed. GORAN is honest, respectful, knowledgeable and I highly recommend him to anyone looking for a unique and individual customer service experience when looking to lease or purchase a vehicle. THANK YOU GORAN!!! Your efforts have been very much appreciated. Excellent experience! More

Goran is a true customer advocate. He is patient, passionate and willing to help find the right car. This is our second purchase from Goran and we will be back! It’s hard to find a sal He is patient, passionate and willing to help find the right car. This is our second purchase from Goran and we will be back! It’s hard to find a sales consultant that communicates timely and keeps your needs in mind throughout the process. Jon Meyers in service is another great asset to your company. A true technician that cares about the customer! More

Clean and very organized. Great staff. Nice cars. Punctual and actually very fast service. Went in test drive was ready. Got statight to the point. Great staff. Nice cars. Punctual and actually very fast service. Went in test drive was ready. Got statight to the point. More

I recently worked with Victor Mora to purchase a new Moke. My experience with Victor was incredible. He went above and beyond to maintain contact with me, his customer, and to inform me every step of th Moke. My experience with Victor was incredible. He went above and beyond to maintain contact with me, his customer, and to inform me every step of the way. If you are in the market for a new vehicle, I would highly recommend finding Victor at the Orlando Infiniti dealership. Great guy and on his game More

Outstanding customer service. Thank you Kevin S. for making the whole experience seamless and enjoyable. Thank you Kevin S. for making the whole experience seamless and enjoyable. More

From start to finish, all around top notch experience. Mike went out of his way to make sure I was happy with my lease and all infinity has to offer. I have sent friends and family members with great c Mike went out of his way to make sure I was happy with my lease and all infinity has to offer. I have sent friends and family members with great confidence that they would receive the same experience!!! I will be back More

This is not a simple review where I would simply praise the car, the dealer, the dealership, NO, this is a short essay about a difficult journey with a happy end. We were looking for a new vehicle for qui the car, the dealer, the dealership, NO, this is a short essay about a difficult journey with a happy end. We were looking for a new vehicle for quite some time. We test drove a few vehicles just to find out what car we wanted. We did some market research and determined the current car prices, APR and dealer's fees. Then we started to meet with various dealers and this is when life became difficult. It would seem that: A. Every dealer would treat us like we were illiterate beings with NO common sense. B. Believe and follow the phrases like "It's the BEST deal in a life-time of the universe" and if we won't buy it, the car will most likely be sold in the next 15 minutes. C. Every dealer would assume that we had no ability to calculate numbers and would offer us very unfair deals. D. Not a single dealer could answer a question - "What is the out of the door price of this vehicle?". They "just" had to go out for 10-15 min to "speak with the manager". Spoiler alert, you just need a zip code to calculate the tax. E. We had a feeling that we stepped inside of some elaborate scheme, where everybody is trying to take advantage of us on every turn: luring us in with low vehicle pricing then adding 20% + tax to the price of the vehicle. Offering 17% financing to my wife, who by the way has no financial liabilities, steady job and 780-800 credit score. After a very frustrating two weeks of meeting with dealers we arrived at ORLANDO INFINITY. What a difference! It was like a breath of fresh air. We worked with GORAN, he simply gave straight answers to straight questions, no dodging, no games, no unnecessary "let me find out" and then leaving the room tactics. He simply had a car at a fair market value and very fair dealer's fees. I told him my side of the deal: how much I'm putting down, how much I want for my trade, what financing terms I will be comfortable with....and can you believe it, he simply did it. Goran, you gave me the hope that there are still some very reasonable dealers in this world, who will take a fair deal if offered. My wife is very happy and I already decided that I will buy MY car ONLY from ORLANDO INFINITI. More

The buying experience was great. Mike was very responsive to my questions and my specific needs. He respected my decision-making and buying timetable and anticipated steps along the Mike was very responsive to my questions and my specific needs. He respected my decision-making and buying timetable and anticipated steps along the way to save time for both of us. I appreciate the efficiency of the buying process as well and the soft-sell structure of the "upsell options" at the closing. EVERYONE along the way from my initial welcome to the financing manager at the end was TOP NOTCH. More

The real reason why I continue to come back is because of Mike Eddy. His service and whole experience is top notch. He makes us feel like family. Thank you Mike! Mike Eddy. His service and whole experience is top notch. He makes us feel like family. Thank you Mike! More

Car was out front when I arrived, in and out in no time very professionally dealership very professionally dealership More