Orlando INFINITI

Richi provided great knowledge and experience. Love Infinity not only for its quality but for having the best customer service and team . Infinity not only for its quality but for having the best customer service and team . More

Michael Eddy is the best, he has been our sales representative for many years. Thank You Michael. representative for many years. Thank You Michael. More

I really appreciate terry for helping me and getting me approve to take this amazing car home thank you terry. approve to take this amazing car home thank you terry. More

Service provided by Richie was really amazing and very professional. Always happy with this dealership professional. Always happy with this dealership More

Great customer service. The service here is more like a culture created so every customer have a great experience culture created so every customer have a great experience More

I had some issues, but after speaking with the manager we came to an agreement that was fair and agreeable. I appreciated the effort and positive outcome. In light of that I would recommend this dealership. came to an agreement that was fair and agreeable. I appreciated the effort and positive outcome. In light of that I would recommend this dealership. More

I want to thank Infiniti Orlando for making the process so easy. I want to thank Abdel my sales representative for the time and the excellent treatment he gave me !! I left with a beautiful car of the year so easy. I want to thank Abdel my sales representative for the time and the excellent treatment he gave me !! I left with a beautiful car of the year I recommend Abdel and I hope the Infiniti company recognizes him in these times many people do not listen to people's needs but Abdel understood mine. Thanks Abdel thanks Infiniti. More

*****UPDATE***** This is an update from previous post. After talking with Brandon Brevard concerning issue it is apparent that there was a some miscommunication along with me not taking the time to fully After talking with Brandon Brevard concerning issue it is apparent that there was a some miscommunication along with me not taking the time to fully understand the term pre-reconditioned. I could have sworn the Sales Rep indicated that their mechanic did an inspection and checked everything out. I take full responsibility and know going forward that the vehicles offered in this situation could have major issues that the dealership is unaware of as NO inspection was done. I do disagree of how it was advertised as priced "wholesale" to the public though in this situation. It appears the dealership's definition of "wholesale" is when they price below the actual retail. Well, wholesale is practically trade-in vale. Not sure how the value is determined without inspecting vehicle. Also, if other vehicles in the area are selling for near same price, that is not "wholesale". Wholesale price would have been closer to $4-5k with private sale being $6800. I purchased for about $7800, so yeah, not really "wholesale". Either way they do offer a 3 day return policy for this very reason which I should have pressed for on the 4th day to see if they would accomodate. I was given the option of returning on late last week,yet I have fixed all the issues so not sure why I would return it. The repairs cost me $1070. I am satisfied with vehicle now. I have increased this updated review to reflect 4 stars. This was my experience so hopefully this helps anyone who reads to know how to approach the situation to avoid my experience. Great dealership from what I can tell, just an unfortunate experience on my part. More

Recently purchased a 2011 Nissan Altima 3.5 SR on last week. The initial experience was great with great customer service from Terry Burrell. The vehicle had the 3 day 300mi return policy and all. The onl week. The initial experience was great with great customer service from Terry Burrell. The vehicle had the 3 day 300mi return policy and all. The only unfortunate thing was it was a Friday and my mechanic could not look at it until day 3. Car appeared to run well and drive good with no issues. The issues came once my mechanic took a look at it. Discovered Front Motor Mount was bad. The torque strut mount needed replacing. The CV axle on passenger side was leaking. The lower oil pan gasket needed replacing. Then oil housing adapter leaking as well. Mechanic did not know how those were missed during the dealers inspection as they were easily identifiable upon lifting vehicle up and opening hood. Ibwas not sure either. Maybe they knew and was not obligated to provide that information since it was As-Is, though was quick to say it past their inspection. So I would assume either they do not have a thorough inspection process or they knew and sold it knowing the issues. It was a learning experience for sure and now my faith in dealer mechanics is very low. Total bill is looking to be another $1500+. Lesson learned. Outside of that, Terry was great. Last thing, I did send an email to both Brandon Brevard and Jerry Kuenzel the morning of 11/30/2021 with no reply response as of today. More

Orlando Infiniti is the best! Ask for Richie SIngh or Pedro should you have any service needs for your Infiniti. I am coming to see Andrew soon in sales to get my next Q50. I can't say enough about th Pedro should you have any service needs for your Infiniti. I am coming to see Andrew soon in sales to get my next Q50. I can't say enough about these 3 guys. Each have helped me in some special way with my Infiniti Q50. More