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Orlando VW North

Orlando, FL

4.6
619 Reviews
Orlando VW North in Orlando, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling.
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1050 Lee Rd

Orlando, FL

32810

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Showing 619 reviews

February 14, 2024

Trustworthy/ Keeping you safe / Providing excellent explanations of service / Great work quality! Super knowledgeable of expected pricing with updates as needed! Shuttle services! VW North is the only More

by ChrisC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can t remember :(
Feb 14, 2024 -

Orlando VW North responded

Hi there, Thank you for your review. We are so happy to hear that our team provided you with excellent service! Thank you for your kind words and patronage. We look forward to working with you again!

January 30, 2024

Excellent customer service and communication, very happy with my new car. This was the first car I’ve ever purchased (daunting task) and my salesman, Brett, worked hard to present options that were a good m More

by medwards13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Hanin, Brett Gold
Jan 30, 2024 -

Orlando VW North responded

Hi there, Thank you for your review. We are so pleased to hear that Brett and our team provided you with an excellent purchasing experience. We truly appreciate your kind words and patronage. Please visit us again for all of your vehicle needs. Enjoy your new Taos!

January 18, 2024

I bought a 2016 Jetta a month ago. Within two weeks we were having problems with the car. Long story short, their service dept. said I needed $750 in “maintenance” and refused to do th More

by Raykat643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Mcgilvray
Jan 22, 2024 -

Orlando VW North responded

Hi there, thank you for sharing your experience with us. We apologize for any inconvenience you faced with our service department. We appreciate your feedback and will take it into consideration to improve our processes. If you have any further concerns, please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.

October 17, 2023

I wasn’t able to find the car I wanted in my state, so I went on an internet search. Found the car at Orlandovwnorth. Ed Hanzaz immediately went out to make sure the car was physically present, gave me the More

by Darrin.lancashire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Hanzaz, Jacob Hanin, Randy Dulaney
Oct 20, 2023 -

Orlando VW North responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

September 15, 2023

The ABSOLUTE WORST car buying experience of my 70 years on this planet. Though Salesman PHI VO was a great brand ambassador for VW and provided timely, considerate sales engagement, that's where the "good More

by D2Rector13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wayne Mcgilvray, Robert Ondercik
Sep 18, 2023 -

Orlando VW North responded

We appreciate your kind words about our Salesman, PHI VO. We take your concerns seriously and have escalated them to our team for further investigation. We apologize for any inconvenience caused and will work towards improving our customer experience. Please contact Randy Dulaney at Rdulaney@vtaig.com and we will do our best to make this better.

Sep 19, 2023 -

D2Rector13 responded

Mr. Dulaney's non-apology the first three times he had an opportunity to respond while this situation was recoverable has at least improved in the past month, since we notified him that we want nothing further to do with either Orlando VW North or South. The 30+ years of loyalty and trust we ONCE HAD to this specific dealership has been irrevocably broken by Mr. DULANEY and his team. Fortunately VW Corporate Customer Care did value our years of brand loyalty and we'll be taking our business to a dealer who walks the talk of the VW Brand promises to its customers. We wish Mr. DULANEY all the best in whatever happens at a dealership we'll NEVER do business with ever again. And, to any potential customers considering doing business there: they didn't value our business or respect our wishes while we were recovering from illnesses, how can you trust them to respect yours?

Sep 19, 2023 -

D2Rector13 responded

Updated per DEALER RATER request

August 21, 2023

Always an experience to purchase a vehicle from this dealership. Great deal on 2023 Taos! More

by cheriegreene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo, Ed, and Roger- The best team ever! All 5 stars
Aug 22, 2023 -

Orlando VW North responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 14, 2023

Shabby facilities and when it rains the parking lot is a moat - the place looks like a used car lot located outside the city limits and kept up to 3rd World standards; shame on you VW! When buying new as More

by gcastello99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed xxxx?
Aug 01, 2023 -

Orlando VW North responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we will do our best to make this better.

July 11, 2023

I just purchased a Taos from VW North. John Concepción was wonderful, he listened to what I wanted and helped me choose the perfect car for me. He was so easy to work with and made the who More

by bibijmz8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Robert Ondercik, John Concepcion
Aug 01, 2023 -

Orlando VW North responded

Thank you for your positive review!

April 21, 2023

This was the fastest deal ever. I was in and out with my new car in 45 minutes. They gave me a great deal on my trade, and I didn't even have to argue on the price for the new one More

by Syfy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Gold, Chris Parks
Apr 24, 2023 -

Orlando VW North responded

Thank you for your positive review!

February 27, 2023

After totaling my car I was convinced I had to buy another VW. Besides the outstanding safety features that allowed me to walk away from the 9 car pileup, my Tiguan was comfortable, sporty, and a bea More

by Grateful Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob in finance, Brian Alexander, Chris Parks
Mar 09, 2023 -

Orlando VW North responded

Thank you for your positive review!

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