Orlando VW North

I scheduled an oil change for my Jetta using their online appointment system. Unfortunately, my experience with the service department was disappointing. The service advisor I worked with had a poor attit appointment system. Unfortunately, my experience with the service department was disappointing. The service advisor I worked with had a poor attitude throughout the visit. They became noticeably frustrated when I declined to provide my home address and instead used a secondary phone number. I prefer to limit the personal information I share, and customers shouldn’t be made to feel uncomfortable for making that choice. The bigger concern was the diagnosis. I was told my vehicle had a coolant leak into the oil, but the explanation didn’t make sense. When I asked to see the oil filter, I was told that coolant contamination wouldn’t be visible there. If coolant is mixing with the engine oil, it would circulate through the oil filter and leave evidence of contamination. The filter I was shown contained only normal engine oil, with no signs supporting the claim that coolant was present. Based on my experience with both the customer service and the diagnosis I received, I would think twice before bringing my vehicle here for service or purchasing a vehicle from here. More

On July 2, I purchased a three-year-old used Volkswagen Jetta from VW North Orlando. Today is July 10, and the car has already been in the repair shop twice. I purchased this vehicle expecting reliable tra Jetta from VW North Orlando. Today is July 10, and the car has already been in the repair shop twice. I purchased this vehicle expecting reliable transportation, but instead I’ve been left dealing with repeated mechanical problems and the inconvenience of being without my car. I’ve made multiple calls to the dealership to try to resolve the situation, but I’ve received very little help. The lack of urgency, communication, and customer service has been extremely disappointing. This is not my first negative experience with VW North Orlando, and unfortunately it confirms why I would never recommend this dealership. If you’re considering buying a Volkswagen, do yourself a favor and drive to another dealership. Saving a few miles isn’t worth the frustration, poor service, and lack of accountability I’ve experienced. Volkswagen has built its reputation on quality and customer care. In my experience, VW North Orlando falls far short of those standards. I regret purchasing my vehicle there and would strongly encourage others to take their business elsewhere More

All the people that work there are professional and very good at what they do from the parts department to the mechanics to Mark that takes care of me every time I cannot picture any place else that I would good at what they do from the parts department to the mechanics to Mark that takes care of me every time I cannot picture any place else that I would go to, so all I can say it when it comes to repairs I’m coming to you guys.! And thank you very much. More

I was provided great service and was even given helpful information for maintaining my vehicle. information for maintaining my vehicle. More

Very efficient and recommended additional covered service Definitely will be back again and recommend the dealership Definitely will be back again and recommend the dealership More

Mark as always took good care of me. I was at the dealership for six hours and keep me informed each hour. He is amazing ?? I was at the dealership for six hours and keep me informed each hour. He is amazing ?? More

It was ok It was an ok experience. Nothing special. Service time was too long. Nothing special. Service time was too long. More

Service was performed timely and Mark was thorough and excellent. Mark was very knowledgeable. Very excellent. Mark was very knowledgeable. Very More

Everyone there is Awesome Everyone there is awesome. They treated us incredibly well. We're very happy with our experience there and our car. They treated us incredibly well. We're very happy with our experience there and our car. More

Good communication and everything was fixed in a timely manner All good No issues Happy manner All good No issues Happy More