Orlando VW South

Communication was not good and made me fell dumb and unwanted. Will never come back unwanted. Will never come back More

Very unprofessional, inconsiderate even when appointment scheduled for simple oil change at 8am 4 hour wait. Next visit same 8am oil change diagnostic check to check front sensor checked over 4 1/2 wait aga scheduled for simple oil change at 8am 4 hour wait. Next visit same 8am oil change diagnostic check to check front sensor checked over 4 1/2 wait again. Of course sensor not covered u Der warranty or extended warranty on car less than 2 years old which I bought at dealership and paid cash for buying all the extra coverages offered including car club etc. What a waste. Treated poorly over a $50 part I looked it up. What a way to loose future business. I did not cause a fuss in the dealership I remained professional thinking surely the service staff would do the same However, they were unbothered by any customers concerns I observed while waiting very shocking. I purchased my vehicle at this smaller dealership thinking it would be better care quality customer service boy was I wrong. I literally was crying when I left from the horrible experience. I will never go back or purchase a vehicle there. And if this is the way WV does business I may never purchase this brand again either. I hope other customers have better experiences. Side note tires were to be rotated and and because I had recently lost a tire cap we noticed back tires were just moved forward but not properly, so we still have to go have those rotated again properly for even ware even though I paid for a tire rotation More

They didn't screw parts back on place the module was hanging out They did finish the job it was only half done hanging out They did finish the job it was only half done More

Carlos Helped us and made us comfortable. Nice overall friendly and helpful.He knows what his job Nice overall friendly and helpful.He knows what his job More

Best experience buying a new car, they just fit all I need in the vehicle they offer to me. 2nd vehicle bought in same dealer. 2019-2026 need in the vehicle they offer to me. 2nd vehicle bought in same dealer. 2019-2026 More

Even with an appointment the car wasn't looked at for hours. A part had to be ordered and it arrived early the next morning. The second day with Justin OOO wasn't great. I texted in the morning, no respo hours. A part had to be ordered and it arrived early the next morning. The second day with Justin OOO wasn't great. I texted in the morning, no response. I called the dealership, no one in the service department answered, and it went to a generic answering service who said they would call back. An hour went by with no call back. I called the dealership again, service answered this time. They said they needed to check with the mechanic and would contact me 10 minutes later. I never heard back. I called back an hour later and was told my car wouldn't be ready. Come to find out, zero work had been done on my car day two. Luckily I was able to secure a loaner car with the delay. The service advisor I spoke to when picking up the loaner was less than helpful with information. He wasn't even sure my car would be ready this week. Your service advisors need to be much better about communicating details about what's wrong with the vehicle. To conclude, Justin was good, but the others were not. More

The sell man Josh was very professional and did a great job. He made me feel comfortable, very good hospitality. job. He made me feel comfortable, very good hospitality. More

First time having service done at VWSouth. Great experience with my service adviser Tom Kaucic from my initial call to schedule. He kept me informed of all work being done throughout the serv Great experience with my service adviser Tom Kaucic from my initial call to schedule. He kept me informed of all work being done throughout the service. I cannot say enough good things about my experience. VW South will be my home for service going forward. More

Mike my service writer is extremely professional and keeps you up to date on what’s going to happen and how long it will take keeps you up to date on what’s going to happen and how long it will take More

Broken fuel valve, switched with warranty, excelent service. The manager Nick is the best person you have in there service. The manager Nick is the best person you have in there More