Orlando VW South

It was an easy in easy out experience. Hector was efficient and knowledgeable. He kept me informed through out the process. Hector was efficient and knowledgeable. He kept me informed through out the process. More

As usual, another amazing experience at Orlando Volkswagen South. Today, I had the pleasure of getting assistance from parts consultant David Perez. I couldn't ask for a better person—he knew exact Volkswagen South. Today, I had the pleasure of getting assistance from parts consultant David Perez. I couldn't ask for a better person—he knew exactly what I needed and was so pleasant. That's the good energy the world needs all the time. More

Facility is organized and clean. I was well received by the staff ! Tom suggested me to change oil and filter every year. I was well received by the staff ! Tom suggested me to change oil and filter every year. More

Super easy to make an appointment No wait for scheduling or at my scheduled appt Listened to my needs and concerns Fulfilled the service requirements with professionalism and care or at my scheduled appt Listened to my needs and concerns Fulfilled the service requirements with professionalism and care More

I had a great experience with Orlando VW after bringing in my VW Atlas for repairs. Their team was professional, communicative, and made the entire process smooth from start to finish. They took great care in my VW Atlas for repairs. Their team was professional, communicative, and made the entire process smooth from start to finish. They took great care of my vehicle, explained everything clearly, and had me back on the road feeling confident and well taken care of. More

After a series of unfortunate events that left us with a dead battery and an inoperable hood, I spent over 6 hours waiting for a tow truck to take my wife’s car to the dealership. Once the vehicle arrived, dead battery and an inoperable hood, I spent over 6 hours waiting for a tow truck to take my wife’s car to the dealership. Once the vehicle arrived, I was later contacted by Hector and informed that the car was ready—but the battery had not been replaced. I explained that I was over 4 hours from home and did not feel safe driving the vehicle in that condition, and I asked if he could escalate the situation to Volkswagen for an exception. Unfortunately, I was told there was nothing that could be done because the battery had “passed all tests.” Reluctantly, I picked up the car, but almost immediately upon leaving the dealership, I began experiencing multiple issues. First, a cornering light fault appeared. A few miles later, the system showed an incorrect time zone, and by the time I reached my hotel, the onboard SOS emergency system had also failed. Given the circumstances, I am extremely disappointed that the dealership was unwilling or unable to take additional steps to ensure the safety and reliability of the vehicle—especially considering I was traveling with my family and far from home. More

They communicated throughout the process which was a warranty repair. Mike also explained what they were doing and told me what to keep an eye on afterwards. They also gave me a loaner when it took long warranty repair. Mike also explained what they were doing and told me what to keep an eye on afterwards. They also gave me a loaner when it took longer than expected which helped me a ton. More

They were fast, courteous, and showed me all the discovered items that they recommend I address. Explained why an alignment was a better idea than a rotation. discovered items that they recommend I address. Explained why an alignment was a better idea than a rotation. More

I had a very stress free experience. The service I received was completed to my satisfaction. The service I received was completed to my satisfaction. More

I've been working with Mike for a while now and I really appreciate how he speaks with me. As a woman, it can be intimidating to do anything for your car due to stereotypes but Mike has never made me feel i appreciate how he speaks with me. As a woman, it can be intimidating to do anything for your car due to stereotypes but Mike has never made me feel ignored or belittled. He makes sure I'm informed and that I understand while still being sure to listen to me as well. I'm not shy about asking questions either and Mike always listens and never makes me feel rushed or ignorant. As for the dealership in general, I've always felt welcomed. Everyone I've spoken with has been kind and helpful. More