Orlando VW South

I have emailed and contacted Robert Topping on multiple occasions and have yet to hear back. I have no idea why they say to contact this person, when he avoids all his responsibilities to the customers. Cu occasions and have yet to hear back. I have no idea why they say to contact this person, when he avoids all his responsibilities to the customers. Customer experience is so unbelievably poor and an embarrassment. More

As a return customer I thought I would get treated a lot better since the first experience was amazing, I was wrong We were only a couple of thousands away from making the deal work, all they have to do was better since the first experience was amazing, I was wrong We were only a couple of thousands away from making the deal work, all they have to do was go up on my trade so then I could cover the spread and they would not go up. Not happy on how I was treated I feel like a second class citizen. I was told GM said he would get fired if he change anything on the deal that he had already done. take it or leave it so we left and bought it some were else! More

I was lied to on several accounts just so they could get me in the door and waste my time. I feel betrayed, tricked, and blatantly misled. I worked with Omar Arredondo in Sales who I fully disclosed th me in the door and waste my time. I feel betrayed, tricked, and blatantly misled. I worked with Omar Arredondo in Sales who I fully disclosed that I would be leaving my family and business’ for the day to make this deal happen. I sent the dealer my competing offer with the VIN of my trade and all the details they needed including pictures and miles so that they could work on contactless appraisal. He looks over the numbers texts me hours later and tells me that the dealer can beat my trade and my out the door price on the transaction. When I got there Omar tells me that the car is not on the lot and is in transit, also the dealer lowballed me $9000 less then what I was already offered. Insult to injury they also tried to make me believe by falsifying a tire gauge reading saying my tires were bald when clearly they weren’t and little do they know I actually own a tire guage of my own as well and know my way around tread depths in 32nds not red yellow green. To me…my most valuable resource is time, there was blatant disregard and respect of it here at this dealership. If you have a time machine and are able to make more of it then by all means come here and waste it, but for me that’s one resource I cannot make more of. Volkswagen of South Orlando, Omar Arredondo, and his manager Bobby Criddle were dishonest and misleading, Volkswagen Auto Group should seriously take a look at this dealer as they are single-handedly making the brand look bad and I wouldn’t recommend this dealership to anyone! More

Buyers beware! !!! Bought a 2016 mazda3 from this dealership last month. During the test drive I noticed a vibration when I stepped on the brakes. My salesman said n !!! Bought a 2016 mazda3 from this dealership last month. During the test drive I noticed a vibration when I stepped on the brakes. My salesman said not to worry anything I find they will take care of. Car was priced $2k more than KBB - I wanted financing with Capital One (they preapproved me) but got financing with someone else - payment was $30/more a month than I wanted. The car was sold to me “as is” but salesman again assured me verbally anything I find would be taken care of. Also sending me texts stating the same. When I drove it off the lot the brakes were still not right. Once I got the car on the freeway (waited for my E-PASS) I noticed a horrible shimmy at speeds over 60. Text my salesman telling him about the shimmy - him stating it prob only needs a balancing. I finally made an appointment and took the car back (after driving it less than 300 miles) on may 16th - bought car on may 6th. The vibration on the brakes was the rotors (which I said btw) and the shimmy? TWO bent wheels! The service manager Mr Topper was extremely rude telling me he wasn’t going to cover the repairs since I bought the car “as is” I advised him my salesman insured me anything would be fixed. He stated too bad - telling me I could’ve caused the bent wheels? Finally after arguing they did replace the front rotors but refused to fix the bent wheels. So basically I have a $15k car sitting in my garage that I can’t go over 60mph without a horrible shimmy. The entire car shakes. This dealer sucked and the after the sale action sucked. I am still fighting the channels I can to get them to fix the wheels my final step will be an attorney. They ripped off the wrong person. I never would’ve touched the car if I didn’t know the assurance (verbal and text) from my salesman meant squat More

3 hours for an oil change with an appointment. And the ceiling fell in on a car that’s two years old. No attempt to make it right by offering oil change free or any other accommodations. Just a ha And the ceiling fell in on a car that’s two years old. No attempt to make it right by offering oil change free or any other accommodations. Just a hands up and sorry, come back for another full day for service. Buyer beware. More

Run, run, run and do not shop here. Terrible customer service! In the show room, listens to the general manager, Darrell, tell a service rep that he couldn’t handle my situation until h Terrible customer service! In the show room, listens to the general manager, Darrell, tell a service rep that he couldn’t handle my situation until he was done with his meeting telling them how to “control “the customer instead of the customer controlling you. He finally came over an hour later, was completely condescending And told me that even with multiple extended warranties, a brand new tire was not covered and I had to pay for it. 7 1/2 hours later, I called because no one called me back and was told “we had to order your tire” but we don’t know if it’ll be in until five and the shuttle stops running at four. Avoid this dealership at all costs More

**BUYER BEWARE** This dealership is in the business of scamming customers and is actively committing consumer fraud. First, let me tell you my experience. I'm a current and very happy VW owner who went scamming customers and is actively committing consumer fraud. First, let me tell you my experience. I'm a current and very happy VW owner who went in to look at a particular 2022 Atlas to lease. I had already done my homework and knew what the residual value and Money Factor (APR) was for the vehicle was before I even stepped foot in the showroom. I sat down with BOTH the sales man and general sales manager, told them what was looking to accomplish, I showed them on paper what my reasonable expectations of what i felt the deal should look like and IF they agreed we would be in that ball park we could make a deal today and I would go get the trade from my wife. They looked the numbers I presented and said "yes, this looks reasonable, please go get your trade." An hour and half later, round trip all the way to Oviedo, I'm back at the dealership. At this point the Sales Manager, with a straight face, drops the numbers in front of me showing lease terms with a 24.58% interest rate. As you can imagine after I got over the initial shock, I laughed and said "are you serious?", "That's an obvious typo, right?" At this point the general sales manager straight up said to me "Yes, those numbers are correct", and then proceeded to lecture with some long made up xx story WHY that is what the interest rate is. At that point I laughed again and left. I went home and I called both VW financial and US Bank and asked the REAL money factor on the car and both of them told me the APR is roughly around 4.3% - 4.5%. (Which matched the numbers I originally presented when I came in) So long story short, the max a dealership can mark up an interest rate is 1.5 points. Attempting to charge anything more than that is illegal. When I talked to the Orlando VW North store (their sister dealership) they told me they actually refuse to deal in anyway with their own sister store because they are that big of a bunch of xxxxxxxx at that store and they want nothing to do with them. That alone should tell you something about Orlando VW South's business practices. Not only what they are doing is morally wrong, but charging that much interest is actually consumer fraud and illegal. Additionally, in case the dealer the planning on responding by saying, "I was wrong" or I "misheard" or I "Don't understand the car business and how leases work" Fact, I've been in or around car business for 30 years so I know exactly how it all works and i know exactly what's going on. What's going in is that you're a bunch or scam artist, and the type of "stereotypical" car dealership that gives honest and ethical car dealers a bad name. More

Terrible service and deceptive advertised price. I’m happy to take my business to another dealer. $1,700 for “Optional Added Dealer Options”(nitrogen filled tires, locking lug nuts and paint protect I’m happy to take my business to another dealer. $1,700 for “Optional Added Dealer Options”(nitrogen filled tires, locking lug nuts and paint protection) and $900 in “Document Fees” were not included in their advertised price. I fully understand it’s a sellers market for used cars at that the moment but I don’t think that’s an excuse for not advertising the true price of the vehicle. Also, Kyle Nunez and Daniel Jones don’t return calls. Again, I’m happy to take my business elsewhere. More

Horrible service. Had to constantly track down my service tech to get updates, kept my car for a month and a half for repairs and delayed over 6 times. Broken transmission at 30,000 miles with no assistance tech to get updates, kept my car for a month and a half for repairs and delayed over 6 times. Broken transmission at 30,000 miles with no assistance from VW. I will never buy or service a car with VW again. More

I have been to this dealership several times and have had the best experience. The service department is second to none! Keep up the great work and thank you for the honesty and respect! the best experience. The service department is second to none! Keep up the great work and thank you for the honesty and respect! More