Orlando VW South

Excellent all around! Jacob and Laura did an excellent job keeping me informed and well taken care of! Jacob and Laura did an excellent job keeping me informed and well taken care of! More

Omar is the best agent to work with. He was flawless with his execution selling the vehicle my wife and I bought. He was flawless with his execution selling the vehicle my wife and I bought. More

I highly recommend seeing Ariana, she was amazing ! She was very professional , made sure all of our needs were met , and got us the best deal! She was very professional , made sure all of our needs were met , and got us the best deal! More

My experience at the dealership was great from the moment we arrived. Ariana Soares was waiting for us outside and from that moment she took the time to answered all our questions in a professional demeanor we arrived. Ariana Soares was waiting for us outside and from that moment she took the time to answered all our questions in a professional demeanor and very genuine. I could tell she wanted me to leave happy finding the best option for me and I did. Very happy with my Tiguan 2024 SEL! The key is to ask until you feel comfortable with the transaction and the best offer! I went back to pick up an item I bought and she saw me and didn’t hesitate to make me feel like a VIP and even waited with me for my item. The guys at the shop side were very friendly too. More

Lied and tried to cover it up by saying I simply didn't understand what the various fees are, unfortunately for them I'm capable of reading the fine print that says exactly what the various fees are. understand what the various fees are, unfortunately for them I'm capable of reading the fine print that says exactly what the various fees are. More

Horrible comunication . Everything id automated i keep getting email on how was my visit and if i got all the information i needed it . I called for two days straigh never t Everything id automated i keep getting email on how was my visit and if i got all the information i needed it . I called for two days straigh never talk to a sales rep . After two days they email me that the car has been sold . I express how i felt about the bad service and being left in the dark with and email for the sales manages and directors no response whatsoever. Now i keep getting emails that say rate us or at this moment all you're question should've been answer its there anything else we can help you . I respond with my same email again and still nobody responds. I just think its automated message and looks like the right hand its not talking to the left. Would not recommend giving them your business. More

I’ve had the worst experience ever! Let begin with the sale person Chase. Came to the dealership to look at the vehicle Chase had no knowledge about the vehicle I had to tell him to pop Let begin with the sale person Chase. Came to the dealership to look at the vehicle Chase had no knowledge about the vehicle I had to tell him to pop the hood let me see the engine. I felt like I sold the car to myself I even question about what kind of system is the speakers he had NO knowledge ! Ask about test drive so I could finally make a decision he stated that they just go the vehicle and it would need to had a full service done before test drive. I said ok before I could have drove down the street leaving the dealership here is Chase calling stated you could test drive the car ! I am like how you just said it cannot be until service. I told him have everything ready for the vehicle as I will test drive and will be purchasing the following day. Next day I got a phone call from Brandon Chase boss requesting I send a copy of drivers License and Insurance to speed up the process. All information was sent. At 5:00pm I’ve reach the dealership finally test drive the car and ready to purchase Chase told me everything is done to the car full service , let me tell you I didn’t get out of there until 7:5O pm this is ridiculous as they only have two person on there Financial team. Moving along the next day I notice the vehicle wasn’t tinted which was in the agreement, upon leaving the dealership Chase gave me his personal number and business number stating if anything please call him , and so I did. Chase this car isn’t tinted he stated yes I told him I took the vehicle to a tinted shop and they stated the vehicle isn’t tinted Chase told me I could bring the car about 9:00am on Monday next day to get tinted and would follow up. I am here Monday morning waiting on Chase phone call like crickets I call Chase explain to him my concerns and also requested document of what all was done on full service because he did mention two things that needed to be change . Chase explain to me that he is waiting on answers and is checking with tinting department. At this time I am Frustrated. I was under the impression that while picking up my vehicle, everything was ready. My windows was tinted as in the agreement. I’m upset because I have to drive all the way back over there not only to get it tinted to waste gas to waste toll. I feel this is something, Chase Should have double check as a sales person before the vehicle left the lot. Being that it was dark when I left, I couldn’t have tell if the windows were tinted. Chase Then got frustrated And told me it was his day off. Omg ! No he didn’t . I then made a call to his manager, Brandon explain my frustration and I’ve decided to be refunded for tinted , Brandon explained that he will let me know when the check will be going out. Tell me why 7 days after no response as to did the check went out , calling for Brandon he is not in , yet Frustrated again I have asked for a manager and then spoke with Luis Who’s was very helpful He was able to finally give me a copy of the service that was done to my vehicle, which Chase never followed up instead, sent me a screenshot instead of paperwork. Corporate needs to have Chase fully trained in customer service. I felt like he only wanted to get a sale, and once the sale was done, he was done. Chase Never followed up With me after the purchase, just a courtesy call to see how things are going nothing! This purchase was made on February 10 on February 26. I came to the dealership to pick up my plates not only I had to call to see if the plates are ready. What kinda of Dealership makes you call to see if your place already. This call should be made by the dealership stating a courtesy call saying that we are happy that you purchased from us just letting you know your plates are ready to be picked up. It gets worst. Came into the dealership received plates as I’m inside my vehicle something told me let me look at the paperwork my name is spelled incorrectly WoW You would think that at this point they could do something, cor More