Orlando VW South

Great Customer Service I can’t thank Will enough for all his guidance, knowledge and patience. He listened to what is important in my vehicle and was able to showcase the o I can’t thank Will enough for all his guidance, knowledge and patience. He listened to what is important in my vehicle and was able to showcase the options available. He truly has a customer service approach which made me feel comfortable throughout the entire process. I am so grateful to Will for everything, and getting me into a fabulous car! More

David Wood is and outstanding salesperson !!! I went to David maus vw south,on friday may 29 , around 8 pm but was closing time,for them,but David Wood came over and spoke to me,and we discuss wh I went to David maus vw south,on friday may 29 , around 8 pm but was closing time,for them,but David Wood came over and spoke to me,and we discuss what i was looking for,since was closing time i told David ,i will be back,well i went back last thursday june 4 only to look and get some info on the jetta and the passat, well 3 hours later with Davis wood ,we was doing the paper work on the 2015 vw passat. outstanding costumer service by David and all the entire staff, i will be back ,next time i need to get a new car again !!! More

Outstanding Service Experience My wife and I were traveling from Alabama to Disneyworld for a much needed vacation when our Passat had an electrical crisis on I-75 just south of Lak My wife and I were traveling from Alabama to Disneyworld for a much needed vacation when our Passat had an electrical crisis on I-75 just south of Lake City. After a short time on the side of the interstate the car started again and got us to Disneyworld without further incident. Not wanting to drive back to Alabama the following Saturday without getting the issue checked out, I dropped-in at David Maus VW in Orlando and met service advisor Darren Russo. After explaining the situation and showing him the video I took of the dash lights and chimes going haywire during the incident he consulted his service manager and their team jumped into action. Not wanting us to miss any more of our vacation, Darren got us into a loaner and sent us on our way keeping our Passat to fully check it out. Darren called later that afternoon to tell us the good news that they had indeed found the problem with a loose ground wire and fixed it right away. We picked our car up 2 days later when it was convenient for us and we were on our way. the drive home to Alabama was uneventful with no further issues with our Passat. The level of courtesy and professionalism shown to me by Mr. Russo and David Maus VW far exceeded my expectations. I would definitely bring my VW back to them again for servicing if I were in the Orlando area again. I only worked with Darren Russo so when you see an additional name listed as who I worked with, I didn't. This selection was a issue with this rating site. More

Great Experience I bought a 2015 VW GTI from here. It took a little bit to locate one but they did and I could not be happier with it. I bought in January and I have a I bought a 2015 VW GTI from here. It took a little bit to locate one but they did and I could not be happier with it. I bought in January and I have already 5700 miles on it. Chris Govia was a fantastic sales person to deal with. Also Gigi Sellers was the initial person I was contacted by through their website when I made a request. Both of them helped make the finding of the car to signing the final papers as smooth as possible. I will be referring any of my family and friends to go there and talk to them. More

Keyla Veras is an outstanding salesperson Keyla Veras went above and beyond in locating the exact car I wanted and negotiating a price with me. She was friendly, candid, and professional. She Keyla Veras went above and beyond in locating the exact car I wanted and negotiating a price with me. She was friendly, candid, and professional. She always responded to my emails in a timely manner, was upfront and honest about availability and cost, and repeatedly presented my terms to her manager and GM. She respected my wish to communicate exclusively by email and did not try to persuade me to settle for anything less than my exact specifications. She added a personal touch by wishing me a happy birthday when I submitted my information for a credit check. Her demeanor earned my complete trust. I am remiss that the dealership and I could not come to an agreement over financing, but in the future, if I buy a VW, I will not buy from anyone but Keyla. She sets a new, high standard for car salespeople the world over. I strongly encourage anyone in the state of Florida looking for a Volkswagen to work with her. I wish more dealership employees were as helpful, courteous, and kind as she is! I cannot recommend her highly enough. More

Always easy and convenient Because I work 50 miles away from Orlando, getting my car into the dealership and picking it up can be a logistics problem. The service folks at David Because I work 50 miles away from Orlando, getting my car into the dealership and picking it up can be a logistics problem. The service folks at David Maus South always do whatever it takes to meet my schedule. My new Passat was up for its 10K mile servicing and I had asked them to fix a wind noise coming from the sunroof. Both issues were taken care of and I was called and told what was done and the car was ready for pick up. In the meantime, the salesman who sold me the car checked in with me to see if everything was good. The personal touch is always great and keeps me coming back - this is car #6 or 7, I've lost count, that I have obtained from DMS. More

pleasant experience I did a lot of on-line research and talked to a few sales reps. prior to actually visiting Maus VW. They had the most reasonable on-line evaluate your I did a lot of on-line research and talked to a few sales reps. prior to actually visiting Maus VW. They had the most reasonable on-line evaluate your trade-in software and when I submitted a request for their best price on a vehicle in stock a sales rep. called me (Keyla Veras), asked a few questions, then submitted an exact price via e-mail which include all pertinent taxes and add-ons. Therefore, when I actually visited the dealership the only haggling was for my trade-in's value, which I had printed from their website (as recommended). After a brief negotiation I ended up with even a better deal than anticipated. Everyone at the dealership was pleasant and helpful, and I left feeling like I not only gained a new vehicle but a new friend as well. More

Fantastic Service Dept We are in the area for the winter. Needed scheduled maintenance on our 2013 Beetle. Kenneth and the rest of the folks here were extremely pleasant a We are in the area for the winter. Needed scheduled maintenance on our 2013 Beetle. Kenneth and the rest of the folks here were extremely pleasant and helpful. Quick appointment and quick service. Thanks. More

Great Dealer I had an excellent experience purchasing a new Passat. The sales staff (Will & Yusaf) was very helpful & knowledgeable. I have purchased over 10 cars I had an excellent experience purchasing a new Passat. The sales staff (Will & Yusaf) was very helpful & knowledgeable. I have purchased over 10 cars and this was definitely the best experience! More

Great car buying experience I had seen the Golf TDI in the color I wanted (blue silk metallic) online. We live in Panama City, so I called to make sure the car was available. I I had seen the Golf TDI in the color I wanted (blue silk metallic) online. We live in Panama City, so I called to make sure the car was available. I spoke with Drew Wyatt in sales and he assured me the car was on the lot. We drove down to Orlando 2 days later and met with Drew. When we got there, he had the car ready for my test drive. After a minimum amount of time, all the papers were signed and I had my new car. I was given a very fair price for my trade-in and I was very happy with the final sales price. Drew was extremely knowledgeable about the car and took the time to show me how everything worked, set up my bluetooth in the car and generally answered all my questions. All in all, it was a great experience, and I LOVE my new Golf! More