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Orlando VW South

Orlando, FL

4.6
443 Reviews
Our track record speaks for itself. Orlando VW South has been honored to receive the Wolfsburg Crest award, along with several positive reviews from shoppers. Since 2007, we have worked hard to provide world-class service and an excellent selection of quality new and used VW cars and SUVs in the Orlando area. With competitive prices and the latest Volkswagen financing and incentives, we help customers get the best deals possible on popular vehicles like the new VW Beetle, Jetta, Passat, CC, Tiguan, Touareg and more. Stop by today to find new Volkswagen cars for sale near Orlando, and let one of our friendly associates help you select the best vehicle for your needs.
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1406 W Sand Lake Rd

Orlando, FL

32809

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Showing 443 reviews

January 11, 2013

Where to start, probably the same question the service employees were asking themselves when they saw my wife walk in. They started with an oil change that cost $130 with a $25 tire rotation. They were ki More

by tmartintx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandy and Shea
Jan 14, 2013 -

Orlando VW South responded

We have read the review and appreciate the time this customer has taken to correspond with us. We are aware of this customer and his situation and have reviewed with the Service Manager. When we received the vehicle we recommended various work that we felt needed to be done for safety reasons. The customer and his wife did not approve of these recommendations. We were not doing anything malicious with our recommendations, the vehicle had problems and these were the items that we felt needed to be fixed. We understand not all customers want to complete all of the recommended work we offer but we do want to make sure that we give them all the information they need to make an information decision for their vehicle.

Jan 14, 2013 -

tmartintx responded

Funny, the inspection you performed found only items that would not otherwise be covered under the warranty. The items on the vehicle that are covered under warranty that needed to be repaired were not found, funny. $60 for labor on an oil change? You have got to be kidding me! Not one "manager" has even apologized for making my wife wait over two hours for a simple oil change. At your prices, she should have gotten in and out with out the slightest hassle. Customer service is obviously not an important part of your company culture. I'll be taking my business elsewhere and recommending anyone else that asks me does the same. I own three VW's and have never had such a horrible experience with a dealership. I am actually in the market to replace my Jetta that has just crossed 260k miles, what a great car. I'll most likely just go back to Tom Bush, where I bought my second VW, they appreciated my business and treated me right. I think a more accurate motto would be "David Maus VW, whatever it takes to empty your wallet." You should be ashamed.

December 20, 2012

Quoted 69.00 with 15% discount, actual charge 79.95 with a 15% discount. Oil Change, told I have a leak, but must pay additional to find out where it is. More

by wd8kni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert e. Topping
Dec 26, 2012 -

Orlando VW South responded

We have received your message through Dealerrater and have contacted our Service Manager at the VW South store (Scott Barber) who will be contacting you regarding your message. If you do not have any resolution to this problem, please email nmaus@vtaig.com. Thank you!

November 27, 2012

Most definitely I will be stopping in to David Moss Volkswagon if I ver need a part again. Parts Dept over nighted my merchandise which allowed my family to continue our vacation. Excellent service a More

by Usaretired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department
November 25, 2012

I went there for too many problems with my 2012 vw cc ,and I had a very bad experience especially with the parts manager named hinch who refused to help period, my car is 16 months old only, the batterie More

by Louis2012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hinch Keith
June 20, 2012

I brought my new vw in for a few issues, minor, service rep says we are about to close I asked if he wanted me to come back or can u take a look now he took it into service, brought it back, says your al More

by 2012Camper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
walk in service, second guy on left, old crabby guy
May 17, 2012

I went to the dealer late is was maybe 20 munites till close. I got approche by a saleman.He showed me a few jettas, we drove 2 of them. By then it was afer hour. They stay open for me untill I pick out t More

by vague01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JASON
May 17, 2012

Bought a new Jetta TDI and absolutely LOVE it!!! What a Great Experience and fun car!!! Thank you Johnson and Troy for your professionalism and courteous service!!! More

by Jeannine2884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnson and Troy, Troy De Man
April 30, 2012

The sales men are very misleading!! Then after they sell you the car they don't care about anything else. Vey bad experience. I would not recommend this dealership to my worst enemy. More

by darine1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
edwin, harry
January 26, 2012

I went into the dealership to inquire about options for trade-in and new car purchase. I was initially satisfied that I was shown models that had the options I wanted, and that I was given accurate informa More

by transamlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Multiple
January 02, 2012

You loose a cust.over price and a very manager rude and you lie and should be ashame of the way u do buss NEVER AGAING ANOTHE JETTA More

by shadra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greeg and Gregg Manager
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