Orleans Ford

Absolutely wonderful staff that made the car buying experience worry free! They were a joy to deal with. From beginning to end in one week I had my new car and she is a beauty. Thanks Gavin, John, an experience worry free! They were a joy to deal with. From beginning to end in one week I had my new car and she is a beauty. Thanks Gavin, John, and Tom. More

Fast and efficient very nice to deal with. They were help and knowledgeable about product. They were help and knowledgeable about product. More

They were courteous and professional. Everything was ready when I arrived and the entire process was streamlined. ready when I arrived and the entire process was streamlined. More

We were dealing with many sales people in many different states and Justen at Orleans Ford was by far the most professional and great to deal with. If you want to buy a vehicle from a professional stand up states and Justen at Orleans Ford was by far the most professional and great to deal with. If you want to buy a vehicle from a professional stand up dealer I would recommend you purchase it here. The whole staff was great! More

Rich Beyer excellent to deal with !! We will be back again next time this is the second truck we have bought from him. again next time this is the second truck we have bought from him. More

We purchased a gorgeous used 2020 Lincoln Aviator Reserve II, long-distance (8 hr.s away) by phone for an Amazing price!! This is a very, very small and older dealership in Medina NY - Not the slick megast II, long-distance (8 hr.s away) by phone for an Amazing price!! This is a very, very small and older dealership in Medina NY - Not the slick megastore you usually think of when looking to buy a vehicle - very down home local type shop - BUT Our sales person, Gage was Amazing (sincere, sweet, honest, helpful and kind) - His communication was Fantastic - Even after our purchase, he continued to follow-up with and assist us with any problem we had - You can count on Gage for friendly, full-service assistance and to take excellent care of you - The dealership provided straight-forward financing information and they stuck to their word - no fancy, last minute "footwork" - Kevin, the sales manager was straightforward, helpful and friendly - Nicole, one of the finance managers, was extremely knowledgeable and fast - We didn't have to sit and be needlessly jerked around for hours by This dealer (as is typically the case w most dealerships) - Corrine was veryu helpful and knowledgeable about the car's technology and the Lincoln apps and patiently assisted us with linking our personal devices to the vehicle - They even offered to purchase brand new all-weather OEM Lincoln Aviatior car mats for us, as we subsequently noticed that the car mats were missing We want to thank Gage and everyone else who helped make it a very smooth purchase!! More

Be careful where you buy! 2 weeks to the day after taking delivery I have an issue, take it back, the guy actually had the nerve to come out with an estimate for over $3,000. I just payed almost $40,000 for delivery I have an issue, take it back, the guy actually had the nerve to come out with an estimate for over $3,000. I just payed almost $40,000 for the truck, 3 weeks later they want another $3,000! After leaving I get a call back wanting me to buy and aftermarket warranty THEN come back and have them pay for it (dishonest much) ? I will pay literally any other ford dealer to repair this before giving this place another penny. More