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Oro Ford

Oracle, AZ

3.8
89 Reviews

3950 West State Highway 77

Oracle, AZ

85623

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Showing 89 reviews

March 22, 2023

Good on time service. Short wait time. Good explanation of what was done. No problems. More

by aarowrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Solis
Mar 22, 2023 -

Oro Ford responded

Aarowrobert, Thank you for taking the time to give us high remarks! We appreciate your service business.

February 27, 2023

Purchased a used Ford F150 at Oracle. Very pleased with A) the vehicle itself- low mileage, well documented maintenance; B) Negotiation process was honest and straightforward, they did ex More

by aaron.espy6829
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 02, 2023 -

Oro Ford responded

Aaron, I'm so thrilled to read your review. It always touches us when our customers, without encouragement, take the time to write about their experience. Thank you so much for doing business with Oracle Ford.

February 08, 2023

I continue to have my vehicle serviced at Oracle Ford based on their timely service reminders, thorough inspections and professional courtesy. I can drive away with a feeling of confidence that my vehicl More

by Darrellinaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer and department manager, JR Solis
Feb 15, 2023 -

Oro Ford responded

We appreciate your business ! Thank you for servicing with Oracle Ford and having confidence in our work!

December 19, 2022

Traveled roughly 400 Miles to purchase the vehicle, Frank Martinez was the internet sales manager and his communication was very punctual.. They picked me up at the airport in Tucson and made the entire ex More

by Dom505
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Martinez
Jan 06, 2023 -

Oro Ford responded

Dom, thank you for traveling so far to do business with us. I'm thrilled that you are happy!

December 19, 2022

Purchased vehicle from Oracle ford and the have serviced the ford explorer since we got the car. More

by mark.bolick
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
JR Solis
Jan 06, 2023 -

Oro Ford responded

Thank you Mark for your Service and Vehicle business! We appreciate you taking the time to comment on your 5 Star experience.

November 17, 2022

Had several bad experiences there and will not go back, very unprofessional! Had service done and they said everything looks great, charged me $300 and I started the vehicle only to find a check engine lig More

by PacificBlackMarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Solis
Jan 06, 2023 -

Oro Ford responded

I'm sorry to hear this. I can't go back and review this as I don't have enough of your information.

Jan 06, 2023 -

PacificBlackMarlin responded

I spoke with the general manager and she was very courtius and responsive, but I let it be known to her that I couldn't purchase a vehicle there because of their service department. Prior to my previous evaluation my mother had two tires replaced with new ones. The tire pressure sensors were left out or broken. The tires ended up faulty and both came apart. I don't blame that on Ford but their service department wanted several months to replace them leaving her without a car. I had tires rotated and balanced there and had a flat several months later and the wheel key was missing. Looking back through our car files they were the last ones to touch the tires. Four bad experiences in a row but the rude service manager took top prize for unprofessional behavior. Never again will any of my family go there!

September 22, 2022

They’re there to troubleshoot a problem for the customer’s concern. Much appreciated, good More

by Jexsorg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Oct 13, 2022 -

Oro Ford responded

Thank you Jexsorg! I'm glad Danny and the sales team helped you troubleshoot!

June 26, 2022

They were great and easy to work with. No pressure to buy and very accommodating for our family. We knew they were there if we needed them but not breathing down our necks. We recommend th More

by SarahE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Martinez
Jun 30, 2022 -

Oro Ford responded

Sarah, Thanks for your 5 Star feedback. I'm happy to hear you felt you had the right amount of attention but we were not too aggressive. Thank you for your business.

June 18, 2022

Professional. Helpful. Prompt. Honest. The staff had great attitudes and insights. We will look at their vehicles when we purchase again. More

by cdwalter71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissa Martinez, Michael Dockery
Jun 30, 2022 -

Oro Ford responded

Thank you for your kind comments and five star review.

May 27, 2022

I had taken my F250 Super Duty into Oracle Ford 5 times to get my backup camera repaired/fixed or exchanged. Ford Motor Company kept sending them a bad product. Everyone at Oracle Ford worked and worked on More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina, Michael Mullens, JR Solis
Jun 04, 2022 -

Oro Ford responded

JB, Thank you for the high marks you gave our Service Department and staff! I'm sorry you got caught up in a faulty factory part delay. That is discouraging to have to come in so many times. Thank you for your patience.

Jun 04, 2022 -

JB responded

Even though there is a Ford dealership in Show Low, I would prefer to drive to Oracle Ford to have my F250 Super Duty looked at and services there! I WILL BE BACK.. JB

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