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Oro Ford
Oracle, AZ
89 Reviews
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Showing 89 reviews
May 22, 2022
From my first encounter, with Oracle Ford, when i had my crashed vehicle towed there, to my driving out with an awesome FourRunner, i was treated as "royalty" by everyone there. My sales consultant, Danny J crashed vehicle towed there, to my driving out with an awesome FourRunner, i was treated as "royalty" by everyone there. My sales consultant, Danny Johnson, exceeded my expectations and is an excellent example of Oracle Ford's top- notch team. i look forward to a long relationship with this five star dealership! More
by ted v c
Employees Worked With
Danny Johnson, Patrice Ross
May 11, 2022
I have been working with the crew at Oracle Ford since we bought the town car in 2015. Everyone there are true professionals. They are knowledgeable, courteous and they take good care of my car. I couldn't bought the town car in 2015. Everyone there are true professionals. They are knowledgeable, courteous and they take good care of my car. I couldn't be happier and they have my complete confidence that they will take good care of my town car in the future. Thank you Oracle Ford Team. More
by dduo357
Employees Worked With
Sabrina
December 23, 2021
Excellent, very friendly and dependable service I received. All personnel including the sales manager made it a point to contact me as a friendly hello. received. All personnel including the sales manager made it a point to contact me as a friendly hello. More
by Tim
Employees Worked With
Patrice Ross, JR Solis
December 16, 2021
Oracle Ford sold us 2 vehicles, each time providing us with answers we had on both cars. Their service department is great also. Prompt. with answers we had on both cars. Their service department is great also. Prompt. More
by Swheeler1224
Employees Worked With
Patrice Ross, Michael Mullens
September 25, 2021
Just two word,,, TERRIBLE SERVICE, ok, 2 more words , STAY AWAY ,, I got no clue how such a terrible customer service person gets to be a manager , STAY AWAY ,, I got no clue how such a terrible customer service person gets to be a manager , More
by desertnomad1
Employees Worked With
Wade Nelson ..Body Shop
August 27, 2021
Bought my vehicle from Oracle Ford. I do all maintenance there. Staff if friendly and willing to answer questions. Will check in throughout the service with updates. Thank you Oracle Ford. there. Staff if friendly and willing to answer questions. Will check in throughout the service with updates. Thank you Oracle Ford. More
by Kristendrex
Employees Worked With
JR Solis
August 12, 2021
Just had my car in for routine oil change, etc. The cover under the engine compartment wasn’t put back on properly. One front screws literally fell out on my way back home. The second fell out when I checked under the engine compartment wasn’t put back on properly. One front screws literally fell out on my way back home. The second fell out when I checked to see when I got home, leaving the cover laying on my driveway. The two back screws were so loose that they were removed by the AA truck driver with his bare hand. This was an accident waiting to happen. If I had driven it much longer without knowing the entire cover would have hit the ground, possibly coming into the engine compartment, with the potential of hampering my driving enough to cause a serious accident.. This is a poor, unacceptable, dangerous level of incompetence in the service department. More
by Unhappy Service Customer
Employees Worked With
JR Solis
June 07, 2021
I will try to keep this short, but I will start by saying that looks can be deceiving regarding the vehicle and the owner of Oracle, Patrice. First, the used 2014 F-150 Ecoboost I purchased in December looke that looks can be deceiving regarding the vehicle and the owner of Oracle, Patrice. First, the used 2014 F-150 Ecoboost I purchased in December looked very clean and well taken care of but after a few weeks my problems began. When I purchased the truck, Patrice (the owner) was the one doing my paperwork and when I purchased the extended warranty, she asked me "if something goes wrong within the first 30 days like the a/c goes out, I ask that you wait till after the 30 days to take it in for repairs otherwise the warranty company will look at things more harshly". That should've been a red flag, 3 weeks after purchase, the truck began slamming in to gear and would shake when accelerating on the freeway, I waited the 30 days and scheduled an appt with another dealership and after two visits to them, I paid $700 to replace coils and plugs because of antiseize all over them, the problem still wasn't fixed. I called Oracle and talk to Patrice directly and she became very ugly with me fast. She told me that I was accusing her of warranty fraud and that she "may or may not have" said for me to wait the 30 days to use the warranty. I talked to someone else who I sent pictures of the plugs and coils to, and he said that if the service guy who did the inspection was still at the dealership he would be in big trouble. I was put in touch with Terry and he was very awesome to me, but I let Oracle take the truck another two times and an intake hose to the turbo and a torque converter later, the truck is still not fixed. In 2.5 months of owning the truck, it spent 3.5 weeks in the shop over 4 visits, I am still having issues with the truck slamming in to gear and overheating. I was basically told drive the truck till it breaks and then get it fixed. The unprofessional manner that I was treated by Patrice and the quality of this truck, I will never recommend this dealership to anyone. This is only a very short part of the story, but I tried to make it short. I either have to lose time and money repeatedly to get the truck fixed, or I have to lose the money I put down and put more to buy another truck, which will never be with Oracle Ford again as long as Patrice is the owner. I know I am only one person w/ an opinion that might not matter much, but hopefully others will be more cautious than me. More
by UnhappyDan
Employees Worked With
Patrice (BAD owner)
