Oro Ford

Best Dealership Response to Warranty Coverage, Ever. Bought a 4-wheel-drive Ford with 60k miles which started stalling in idle, six months after my purchase. The codes gave nothing except something elect Bought a 4-wheel-drive Ford with 60k miles which started stalling in idle, six months after my purchase. The codes gave nothing except something electrical and it only happened about once in about 50 stops. It was difficult for them to reproduce, but they never gave up, even having their employee drive the car too and from work so they could make the error occur. They finally narrowed it down to a frayed wire in a huge hub of wires and had replace some entire housing. I have been driving 10 days, now, and not one failure. Total cost to me: 0. I am a middle-aged blonde woman and I walked in reporting a problem they couldn't reproduce and they worked on it until they found it and fixed it. Let me tell you, I would never buy from any other dealership. More

WAITING FOR US WITH OPEN ARMS I VIEWED SEVERAL VEHICLES ONLINE AND CALLED THE DEALERSHIP AND WAS CONNECTED WITH CRISSA GEORGE. I INQUIRED IF SEVERAL VEHICLES WERE STILL AVAILABLE. I VIEWED SEVERAL VEHICLES ONLINE AND CALLED THE DEALERSHIP AND WAS CONNECTED WITH CRISSA GEORGE. I INQUIRED IF SEVERAL VEHICLES WERE STILL AVAILABLE. CRISSA SAID SHE WOULD PHYSICALLY CHECK THE INVENTORY AND GET BACK TO ME. WITHIN 5 MINUTES CRISSA CALLED TELLING ME WHICH VEHICLES WERE AVAILABLE. I TOLD CRISSA I WAS INTERESTED IN TWO VEHICLES AND WOULD BE AT THE DEALERSHIP THE FOLLOWING AFTERNOON. CRISSA GAVE ME HER CELL PHONE NUMBER AND TO CALL WHEN I WAS ENROUTE. I CALLED HER WHEN I WAS ABOUT 10 MINUTES AWAY. I WAS SURPRISED WHEN I ARRIVED AND BOTH VEHICLES WERE PARKED OUTSIDE THE DOORS OF THE DEALERSHIP AND CRISSA WAS WAITING.AT THE DOOR. I PERCHASED ONE OF THOSE VEHICLES AND MY EXPERIENCE WITH CRISSA, PATRICE ROSS AND ALL THE OTHER PEOPLE WHO ASSISTED WAS HIGHLY FAVORABLE. I DEFINITELY WILL RETURN FOR FUTURE PURCHASES. More

Bait & switch When I asked the service advisor JR questions and told him what was told to me and the prices, he then called my wife, said I was correct with the iss When I asked the service advisor JR questions and told him what was told to me and the prices, he then called my wife, said I was correct with the issue and the repair was $150 more then quoted! Horrible! More

Got more than I asked for! Crissa George went out of her way, even on her day off, to find and create a great truck for me. The other folks at Oracle Ford also put in a lot of Crissa George went out of her way, even on her day off, to find and create a great truck for me. The other folks at Oracle Ford also put in a lot of effort to put me in a truck that can haul my half ton plus mule and trailer up steep hills and through the mud. Thank you. More

RoseAnn is great second car I've purchased from them. I'm a busy person who doesn't like excessive time wasted at dealerships. Just like last time, email via their web second car I've purchased from them. I'm a busy person who doesn't like excessive time wasted at dealerships. Just like last time, email via their website and have your financing in order and I was out in 45 min including the test drive! Crazy enough RoseAnn gave me a bottle of water when I got there and I had water left when I was done. Not a great measure of time but I can't say enough good things about them! Quick 30 min drive from Tucson! I'm an 18 year sales veteran and know when a sales process is good. No pressure, easy deal wish all dealership were like this! More

Outstanding Dealership and Staff!! I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I went to Oracle Ford to take a closer look at the Ford truck lineup. Everyone there has a laid back approach and is anything but pushy; they are sincerely there to help. I told the salesperson exactly what I was looking for and that I was in no hurry to make a decision, “call me when you have something that fits my criteria”. They finally got a truck that fit all of my criteria but one, the price. The management worked with me and actually procured a better financing rate than what I was able to find on my own. They were able to make the price fit my budget and had the vehicle ready to go when I arrived to sign the paperwork. I visited several dealerships in the Tucson area and Oracle Ford was hands down the easiest and most pleasant location to shop. I’ve always been a Toyota advocate, but provided this truck impresses me mechanically as much as I hope it does, I’ll be back to Oracle for my wife’s next vehicle. Absolutely great overall experience. More

Absolutely no help in identify/resolve a cooling problem My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arriv My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arrived the cooling system boiled over again, I left the car at the dealership. The problem was identified as a bad upper radiator hose (seam leak), they recommended replacing the hose, thermostat, and thermostat housing ($600) which also included flushing the power steering system (condensation), oil/filter service. When the hose and thermostat housing were removed they discovered a foreign substance in the cooling system. They recommended and I authorized removing various other top side hoses. Later, I received a call informing me the foreign substance was also found in the heater hoses and encouraged me to come into the shop to see first hand what they had discovered. The next day I met with the Service Advisor (SA) and indeed saw a caramel colored substance in the heater hoses. The substance had a consistency ranging from liquid to peanut butter. No one in the service department had ever seen this foreign substance before. When I asked if there was a Lab. we could contact to have the substance analyzed they did not know of one, nor had they contacted Ford to seek their assistance in identifying the substance. The SA recommended removing the lower hoses for further investigation, which I authorized. The next day the SA called, they did not find the substance in the lower hoses. The SA recommended replacing the heater core, heater control assy. etc. for an additional $4500. I explained, not knowing what the substance was or how it got into the cooling system I could not justify the additional expenditure. I further explained, my insurance company would not consider vandalism until I first identified the substance as foreign and also a reasonable explanation on how it had gotten into the cooling system. Therefore, I asked them to put it back together, flush and service the cooling system as best they could and I would have a tow truck pick the car up. The SA subsequently informed me the car was ready and I could drive it home. I contacted a Tucson Ford dealer who directed me to a Catapillar repair facility in Tucson which had a analytical Lab. The substance was identified as "water and glycol" (antifreeze). They surmised that it was might be a "stop leak product" and was soluble in warm water. The cooling system has functioned normally in daily driving since I left the dealership. I wonder if Ford's unique antifreeze could solidify when subjected to very high temperatures which happened at least twice in my thunderbird. I have contacted Ford regarding this issue. I am very disappointed that your service dept. did not offer any assistance in resolving this matter. More

Excellent service experience Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll b Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll be back and highly recommend them. More

Amazing experience! I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles (one way) to meet with the folks at Oracle Ford and view their F-150s. Frank greeted me in a warm and friendly manner and proceeded to show me the vehicles I was interested in. He was very knowledgeable about both of them as to features, history, etc. and so we took off on test drives. It wasn't long before I'd made my choice so back to the office for what I expected to be the normal, but long, process of trade-in and purchase. Imagine my surprise to have a couple of forms to fill out, a short waiting period for the appraisal of my vehicle, another short period on financing, and then signing the documents - BOOM, I was done. In fact, it probably to me longer to drive to Oracle and transfer my belongings from my older F-150 into the new one, than it did for the purchase process. And the best part, I never felt like I was dealing with sales force. It was more like talking with friends. There is no question on whether or not I would buy a Ford Truck since I have owned a 1951 (should have kept that one), a 1963 uni-body (really should have kept that one), a 1983,a 1993, a 2004, and now a 2011. The question would be "which dealer ?", but not any more. Oracle Ford and their staff is exactly what is right with a dealership. Go see them, it will be worth your time. More