Orr Chevrolet of Fort Smith

Customer based service Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me work Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me working while my vehicle was in the shop. Your courtesy drivers were attentive to the road and pleasant to ride with. All people I interacted with worked to solve my problems in a very professional and courteous manner. I have never had such a great service experience as this one. You serve your customers. More

Expert analysis and fix for my new Cadillac CT6 On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had j On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had just purchased the car a day earlier in an adjoining state where I live. Lucky that Orr was just a few miles away and grateful for their Saturday service department hours. I wish I had everyone’s name but the service advisors were great and the Cadillac mechanic knew the engine, diagnosed the problem, fixed it, and had me on my way in an hour. Confidence in my car was restored. It’s now 5 days and 2,000 miles later, my trip is completed successfully, the car was perfect with no further issues. Thank you! More

Excellent no pressure car buying experience! From the time I called the dealership to the end of the deal everyone I encountered was courteous and showed the highest level of customer service. I From the time I called the dealership to the end of the deal everyone I encountered was courteous and showed the highest level of customer service. I wasn’t there to buy an expensive vehicle but was treated with respect and observed the same with other customers. Great job Thomas Welch! I’ll be coming back to Orr. More

Completed as promised. Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Servic Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Service at Orr. More

Great transaction! Very helpful and gave great trade in values I would buy from again for sure. I not only had one trade in but 2 trade and they made the deal easy and Very helpful and gave great trade in values I would buy from again for sure. I not only had one trade in but 2 trade and they made the deal easy and beat my own banks finance rate just like they promised. More

Good buying experience The staff at Orr Chevrolet Cadillac was very friendly and helpful during my purchase experience . They have a very large selection of nice vehicles a The staff at Orr Chevrolet Cadillac was very friendly and helpful during my purchase experience . They have a very large selection of nice vehicles and provide a good customer service.experience. More

Best overall deal The staff is very professional and meet your needs when buying a new vehicle. It all about the customer. Orr has definitely earned my business from no The staff is very professional and meet your needs when buying a new vehicle. It all about the customer. Orr has definitely earned my business from now on. More

Sales review Sales staff is very personable and friendly. They listen to your needs and produce results. I always bought out of town thinking I would get a better Sales staff is very personable and friendly. They listen to your needs and produce results. I always bought out of town thinking I would get a better deal. Boy was I surprised. Orr and their staff earned my business. No more out of town buys for me. Believe me check with Orr and save yourself a trip. More

Exellent!! Everyone was excellent! From the sales team to the finance department to the service department, everyone went above and beyond to ensure I was MORE t Everyone was excellent! From the sales team to the finance department to the service department, everyone went above and beyond to ensure I was MORE than satisfied with my experience! More

SRX Service No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shan No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shane! More