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Orr Nissan Central - Service Center

Oklahoma City, OK

4.6
991 Reviews
Call Service Center (405) 631-7771

991 Reviews of Orr Nissan Central - Service Center

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October 21, 2024

Got an oil change on Saturday. On Sunday I realized (due to the crazy sound) that the tech hadn’t closed and clamped down the air filter to the engine. Hopefully nothing was damage More

by KSCOTT1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2024

Courteous and welcoming employees. Business conducted was thoroughly explained, and done in a timely manner. I feel good knowing my car is being serviced by Nissan Central and team. More

by Jlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2024

Very responsive, as soon as I pulled into the bay, Joe was there to greet me and write-up the service order. Outstanding fast service without and appointment. More

by RICHARD.PERKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dozal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 20, 2024

They answered all the questions that I had, guided me thru the process, they provided excelllent service. More

by DECLINED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dozal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2024

Service was good. There was a delay and I had to wait longer due to my technical not updating my vehicle status. I had to find him to "remind" him to complete it. Oth More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dozal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2024

It was easy to set an appointment and advisors were friendly. The techs and advisors made sure my vehicle was well taken care of. More

by EARREDONDO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dozal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2024

Never use them again,goy no trade in on 2021 in great shape. My tenth nissan never again at orr More

by SHERRYLEEPER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Dozal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Burger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Daugherty
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 18, 2024

Since they think ALL their customers are thieves and will not accept personal checks I WILL NOT purchase my next new vehicle from ORR Nissan. I have in the past bought 2 "Special Order" Nissan Maxima Plat More

by FRANK.CANARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
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Oct 18, 2024 -

Orr Nissan Central responded

Mr Canary we regret the issue you had in our service department concerning accepting personal checks for payment. We do not want to inconvenience our customers in any way. Our policy changed due to an increase in personal checks not honored by banks due to insufficient funds. Many businesses have gone to this policy due to this reason. We would like to reach out to you and try to repair our relationship if possible. Please reach out and ask for John Leger, General Manager here at the store. Your business is and has always been very important to us.

Oct 18, 2024 -

FRANK.CANARY responded

You don't REGRET your decision. You shouldn't have placed all the honest customers into the same category as the crooks. You have not and will not invest in a check verification machine that would instantly tell you that person does not have sufficient funds but no your decision is to run off all of your honest customers. I spoon feed you the solution to this problem you created but you would rather blow smoke and LIE than to fix this issue. If my business was really important to you then this would have never happened since you would already have a check verification machine at each of your facilities. Don't insult my intelligence again saying, " Many businesses have gone to this policy due to this reason". For they have check verification machines and ORR Nissan is just to CHEAP to buy them. Who is this John Ledger? How can he fix this issue does he have in his possession a check verification machine? Your words are just a bunch nonsense and are insincere. I would like to continue business with you but if you will not help yourselves then your business will soon be a memory. Just look at what it is doing to your service department 5 to 6 vehicles per day can't even sustain having it. Is you next business decision at Orr Nissan to close all of their service department for lack of business. I think so if you don't change course and do it very quickly. They say one satisfied customer will tell 1 to 3 people but a dissatisfied customer tell everyone they meet. It is a gift that keeps on giving. Think about that.

Oct 18, 2024 -

FRANK.CANARY responded

I have done some research and here is just one on many check verification companies. Who is Telecheck TeleCheck is the world’s leading provider of payer and electronic check acceptance services. TeleCheck has more than 342,000 merchant locations and processes over $150 billion in checks in annually. Telecheck is a First Data company, the world’s largest credit card processor. TeleCheck has created the largest positive and negative databases which are continuously updated to provide the most accurate check writer information available from financial institutions and merchant account locations throughout the world. This allows TeleCheck to have the highest check acceptance approval rate in the industry. Check Guarantee by TeleCheck 1.50% & $.20 per authorization + $19.95 a month* https://www.instamerchant.com/check-guarantee/ Electronic Check Acceptance You never have to worry about bad check writers again. TeleCheck guarantees the full amount of any check it approves, as long as all of TeleCheck’s simple requirements have been followed at the point of sale. This service converts a paper check into an electronic transaction at the time of sale. How it Works When a customer pays you by check, you authorize it through your credit card machine. You then give your customer a printed receipt for their signature and hand them their check back after it has been voided. The signature allows TeleCheck to electronically present the transaction to the check writer’s bank for settlement and that money is automatically deposited into your bank account within two business days. You don’t have to worry about a bounced check or returned check fees because all of that is now TeleCheck’s responsibility. Features Guarantees check when an approval is issued Converts check to an electronic transaction Accept out of state and out of town checks with confidence Monthly itemized statements, with fees debited via automated clearing house (ACH) from the merchant’s direct deposit account (DDA) Only one terminal is necessary for accepting credit cards, debit cards, and checks Improves cash flow Eliminates or reduces returned checks and fees Electronic closing reduces the time spent on preparing and reconciling deposits Reduces trips to the bank for check deposits Eliminates bank charges associated with accepting checks Speeds up checkout time Merchant never experiences or sees the returned item

October 18, 2024

They do not honor appointments made on the Nissan app that THEY requested I download to schedule needed service. They also do not seem to care about wasting the customers time. I also feel that they are More

by CFITCHNER1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Burger
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2024

Thanks for changing out the battery. Couldn’t have done it myself. No more dead car in driveway woohoo More

by SarahDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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