Orr Nissan East

Worst example you could ask for. Was lied to twice by their staff just to get me to drive an hour to waste my time. I will make sure nobody I know will ever think of buying a car from this place,. their staff just to get me to drive an hour to waste my time. I will make sure nobody I know will ever think of buying a car from this place,. More

New and used Nissan selection is great and the staff are top notch. Professionals all the way! Service done right and all around great place! top notch. Professionals all the way! Service done right and all around great place! More

Scam 100,000 cash or two new Nissan car giveaway. Brought in my giveaway ticket mailed to my home. Scam just to bring to a pitch for a sale on a new car. No salespersons was wearing a covid 19 mask.. in my giveaway ticket mailed to my home. Scam just to bring to a pitch for a sale on a new car. No salespersons was wearing a covid 19 mask.. More

They do not stand behind their word, they tell you if you bring someone in they will give you $200 but they make a sale I brought my daughter in she bought a vehicle when I asked him about the $200 they had bring someone in they will give you $200 but they make a sale I brought my daughter in she bought a vehicle when I asked him about the $200 they had me fill out the paperwork for taxes of course after waiting several weeks I called and asked they told me to just wait it would take a little time they bug the xxxx out of me about bringing in a survey that they fill out themselves giving themselves all great ratings I asked them about it again they told me that they would take care of it the next day after waiting until the following business day I called and asked about it again then I was told that was not part of the deal. This is some shady xxxx and they don't stand behind what they say. More

We posted our 2017 Nissan Altima on Facebook and received a message saying Orr Nissan East wanted to buy our car and that Shannon, their used car manager liked our asking price. I told them if they were will a message saying Orr Nissan East wanted to buy our car and that Shannon, their used car manager liked our asking price. I told them if they were willing to pay asking price we would sell it so they told us to come up and ask for Shannon. So we drive up there and they offer us $3900 LESS than our asking price. Bait and switch is bad for business. We had shopped here before, but won't again. More

Really shoddy customer service and management! Purchased a 2017 Nissan Pathfinder from Orr Nissan East 2 months ago from Michael Dean. He was awesome, and we were happy until this week, when a bearing wen a 2017 Nissan Pathfinder from Orr Nissan East 2 months ago from Michael Dean. He was awesome, and we were happy until this week, when a bearing went out in the AC fan. This is a known problem for Nissan. There are hundreds of complaints online if you Google it. We took it back to the dealership and they told us it wasn't covered under warranty and would take 3 hours of labor. When I asked them why it would take so long, they told me they would have to completely remove the radiator to be able to get to it. The cost of parts and labor quoted was $910.53 plus tax. Then the service guy said, "If you don't get it replaced, there's a good chance it'll ruin your radiator and you'll have to replace both." I felt like this was a way to manipulate me into rushing into the replacement. I asked to speak to a manager and was led through the store by Thomas Bass who kept making loud snide comments about how "he was the only one working and where is everyone else". I talked to the Orr manager, and he told me there was nothing he could do. We asked about our paperwork, which we still haven't gotten after 2 months!!! He was smarmy about the fan not being under warranty and them not having to fix it. He blamed us for the paperwork issue and said he would look into it, but never got back to us. We left in disgust. I called and talked to Nick, the manager at PEP Boys on Walker, and he told me he could do it for about half that price. I told him I didn't want a Nissan part because of the known design flaw. He got an entirely different part, replaced it in an hour, and charged me $403.75 total. Nick told me the book time to replace the part is 1.7 hours. I would not recommend Nissan Orr East. Michael Dean was a great salesman, but once you drive off the lot, you're on your own. More

These ppl are shady..stay away! They lie about what they are selling you. Dont trust them at all and they will take all your money!! They will add things on to your note that you didnt sign for and try to are selling you. Dont trust them at all and they will take all your money!! They will add things on to your note that you didnt sign for and try to make you pay for it, told them I wasn't going to pay things I didnt need...so they just went and drained my bank account! Just a bunch of men trying to over power a women..cause they can!! More

Constant Harrassment We took our Nissan in for an oil change and they asked whether we were looking for another vehicle we said yes. We detailed what we were looking for a We took our Nissan in for an oil change and they asked whether we were looking for another vehicle we said yes. We detailed what we were looking for and they said they didn't have it but that they would find a few options and get back to us. Didn't hear from them for a few months and now they will not stop emailing and calling and harassing us about coming to look at vehicles. They call late at night even. Extremely frustrating considering the fact that we have told them many times to stop calling/emailing us. More

Predatory Sale! So.. My daughter.. Megan did internet sales for them.. She and I thought this was a reputavle dealer.. WRONG! They sold me on a car pymt and bever div So.. My daughter.. Megan did internet sales for them.. She and I thought this was a reputavle dealer.. WRONG! They sold me on a car pymt and bever divulged selling price. What a shock when I mis trusted them only to find out a few days later on KBB I was 9000 in negative equity after putting 1300 down and no trade in.. I was and am pissed at this rip off predatory dealer! Oh. Abd I had to feplace all 4 tires. At a few pymts. In a buyer would not expect this. This is because the tires wear excessive in the inside. Complete Rip Off and I will spread the word to each and every site!. More

What happed to my car deal. I was told $459 a month for a brand new tiny sentra and the paperwork says 20278, then got notified by my credit buros did you get a new car, I was e I was told $459 a month for a brand new tiny sentra and the paperwork says 20278, then got notified by my credit buros did you get a new car, I was excited about the new car loan and how it will boost my credit. But I go look at the details is says 24,409 and the payment was at 469. You tell me is this a truthful dealer, I don't think so. I will be calling complaining about the car price difference 4131k difference which is a lot, might as well have paid what my friend paid for a truck 475 mo 25k total he didn't get lied to. Sales guy was great. I am not sue if the issue lies with finace or the sales managers but I will find out I am very unhappy. I won't call I am showing up on Monday August 5th 2019 for an explanation and I still didn't get my $500 on my R&D cash back or my car rebates, they are saying I did get but it's not there because online all the tiny sentras have 2k to 3k off the cars , that is an extra rebate or cash back I didn't get. More