OttoSource, Corp.

Don't walk RUN? ??? Liars Cheaters Bully FRAUD how are they still in business... Falsified records blamed it on a salesman that died. Will not return calls. Mario ??? Liars Cheaters Bully FRAUD how are they still in business... Falsified records blamed it on a salesman that died. Will not return calls. Mario is abrasive loud and a bully. I bought a 50K Porsche (dream Car). in March. September it blew up after I replaced 4 unsafe tires and an A/C that wasn't "under Warranty". to be told now there is no warranty and they are not responsible. Worst experience EVER>>>>>>>>>> More

Bait & Switch dealer. Beware. Drove 2 hours for an appt set by the salesperson. When we arrive at the scheduled time, sales person isn’t there and neither is the car we w Beware. Drove 2 hours for an appt set by the salesperson. When we arrive at the scheduled time, sales person isn’t there and neither is the car we were to see. But someone else offers to help and a different car is available. While we are waiting, another customer who was waiting outside for 35 minutes.. had the EXACT SAME THING happen to them! That’s Bait and switch. We left .. and received a scripted call.. NO THANK YOU. PLEASE KNOW WHAT YOU ARE GETTING. NOT THE CAR YOU ARE ADVERTISED. Just know that.. Great sales scheme for them not for someone driving. JUST BEWARE More

DO NOT BUY HERE! Absolutely TERRIBLE experience! From the moment I walked in this dealership, no one greeted me or asked if I needed help. When I finally was matched Absolutely TERRIBLE experience! From the moment I walked in this dealership, no one greeted me or asked if I needed help. When I finally was matched with a car salesman, I was paired with Dominick who basically profiled me and told me to go get an appraisal at CARMAX! I literally left, drove almost 45 minutes away in traffic only to return and Dominick tells me he can do nothing to help me with my purchase! Wasted my entire day all because he didn't want to sell me the Tesla! I WOULD NEVER GIVE THESE PEOPLE MY BUSINESS EVER AND WOULDN'T RECOMMEND A SOUL TO GO HERE EVER! More

The dealership seemed good, but the Leaf was not in good condition. It shook and pulled bad to the right. condition. It shook and pulled bad to the right. More

I purchased a car last April and I sold the car back in June 2021. This dealership refuses to give me the extended warranty refund that is clearly highlighted in their contract. I have been calling since June 2021. This dealership refuses to give me the extended warranty refund that is clearly highlighted in their contract. I have been calling since June to see the status for the refund... come to find out, they never sent it to "Continental Warranty". I have been attempting to call and email nonstop and have been on numerous waiting holds. I received an email on Jul 28 saying the general manager, "Jafet Jimenez" wanted to let me know that we do not want to do business with them {Continental} anymore. Continental called BS and said they are legally required to refund you. After sending them a response saying it is unethical to withhold my refund and it was clearly stated in contract both parties signed... Jafet calls me on August 3rd and promises me to grant the refund and send it to me in a timely manner. Since August 3rd, I have sent 5 follow ups to both the Internet Director (Shaun Anderson) and the General Manager (Jafet Jimenez) and I have not heard back. It has been well over 3 months with confirmations from the warranty company and mortgage company saying the dealership has everything to rightfully refund you. Please advise. I will continue to raise my voice until it is heard. You do not get the right to steal people's money and act as a luxury dealership with mediocre customer service. More

Superb service and communication. I bought my car from them. Car exceeds my expectations. I am very happy. Al was super helpful and friendly, answering all my questions. them. Car exceeds my expectations. I am very happy. Al was super helpful and friendly, answering all my questions. More

I bought a 2017 Toyota Avalon. A.K. was my salesmen. All facets of my buying experience was 5 star. I shopped at other dealerships. They all hidden fees. Before even going to the showroom. A.K. sent me a co facets of my buying experience was 5 star. I shopped at other dealerships. They all hidden fees. Before even going to the showroom. A.K. sent me a copy of the purchase order. Honestly. I thought he was scamming me. "Nobody does that" . Well they do. But when you get there they add in the hidden fees. Hidden fees being. Service charge. Third party financing fees.life insurance. Extended warranty. A.K. was honest. He did not give me the run around. If I ever buy another car I will com here first. David Hielckert. More

All that Glitters is NOT gold!!!If you are looking for a All that Glitters is NOT gold!!! If you are looking for a luxury vehicle that has been thoroughly inspected, professional and courteous customer serv All that Glitters is NOT gold!!! If you are looking for a luxury vehicle that has been thoroughly inspected, professional and courteous customer service, and management engaged enough to ensure your buying experience was what you expected...DO NOT BUY HERE! I am in disbelief about how a place with such high end inventory has such low end management. I purchased a vehicle that had undisclosed issues, was dirty, no fuel, only one key that was malfunctioning, and continuously given the run around about correcting the issues. As of today, STILL NO WORD from Joel Martinez or Antonio Salinas...the so called managers. Don't waste your time or money. Go to Sewell, Crest, or Park Place. More

Great Customer Service The customer service was top notch.... Ashley was great with no pressure to purchase a vehicle. She was honest and up front from the beginning of the The customer service was top notch.... Ashley was great with no pressure to purchase a vehicle. She was honest and up front from the beginning of the process . Thank You Ashley, you were awesome! More

It was wonderful being assisted at the dealership by Angel onchweri in customer service and knowledge on the know how about vehicles and selection. Thanks Angel onchweri in customer service and knowledge on the know how about vehicles and selection. Thanks More