Ourisman Chantilly Kia

Worst dealership, giving customers wrong information. Messed up my credit score, wasted my time and money due to that wrong information. They do not seem to know about their own finance system and how it Messed up my credit score, wasted my time and money due to that wrong information. They do not seem to know about their own finance system and how it works. Never had a chance to talk to GM about this issue!!! More

Everyone is very friendly at ourisman kia ,they made us feel like part of the Kia family..We love Tyler he sold us 2 cars .We will always go back to have him help us in the future. feel like part of the Kia family..We love Tyler he sold us 2 cars .We will always go back to have him help us in the future. More

Bad experience, got ripped off with 955$ that was added by dealer called APPERANCE PACKAGE. Also wanted to lease a car of my choice, every selection I make they come up saying the offer is not available on by dealer called APPERANCE PACKAGE. Also wanted to lease a car of my choice, every selection I make they come up saying the offer is not available on this trim. Ended up something random that they wanted to get rid off. More

Last 13 months, I have purchased 4 cars. All searched online and price set. Yet, why do I have to sit in the lobby for hours getting tired and restless, so financing mgr can haggle me to death over exte online and price set. Yet, why do I have to sit in the lobby for hours getting tired and restless, so financing mgr can haggle me to death over extended warranty? Ourisman Chantilly Kia, Tyler Martin, was excellent, took 5 min over email to get the OTD pricing from Crystal, stop in for a test drive, signed the purchase order agreed on OTD pricing and as soon as Finance mgr, Dan, was ready, I was in and out. This was by far quickest car buying experience I have had in last 10 years (1 Dodge, 2 Honda, 3 Kia, 1 Ford, 2 Nissan, 1 Subaru, and 1 VW), only other great experience was Ourisman Ford. More

Argueably the best car buying experience in my 50+ years of car purchases. David Kim was stellar as our KIA Telluride sales consultant. Definitely recommend. of car purchases. David Kim was stellar as our KIA Telluride sales consultant. Definitely recommend. More

This dealer was an amazing find and had the best deals out of all the dealerships! I was greeted by Jose right at the door and from there I was given the best car buying experience I’ve ever had. I was in out of all the dealerships! I was greeted by Jose right at the door and from there I was given the best car buying experience I’ve ever had. I was in and out in two hours. I was blown away! They treated me like a king. Please go enjoy the experience from them. More

As a return customer, the salesman Tyler was awesome. Never once we felt like walking away. Customer service is phenomenal. Would recommend and purchase again. Never once we felt like walking away. Customer service is phenomenal. Would recommend and purchase again. More

This is a review for Tyler Martin who gave amazing outstanding service to us on 1/18/2021 when we bought our Kia Soul! Thank you so much! His is a step above all others and went beyond to make sure we outstanding service to us on 1/18/2021 when we bought our Kia Soul! Thank you so much! His is a step above all others and went beyond to make sure we were satisfied with our purchase. We love our Kia Soul. I highly recommend using Tyler for the best amazing customer service. Thanks Tyler! More

Stay AWAY From this place! All I have to say I feel sorry for people who gave this place more then a 1 star. They definitely got ripped off. I did all my research before walking in the dealership. #1 advice for people who gave this place more then a 1 star. They definitely got ripped off. I did all my research before walking in the dealership. #1 advice know the MSRP before walking in to buy the car. The only car I knew I wasn't going to get at MSRP is the Telluride because that car is going over 5k to 10k MSRP all over the world. That's why I downgraded to the 2021 Serento. But with me down grading I wanted a lot of the bells and whistles. I worked with Jose (a kid who really doesn't know what he is doing or care to make a sale) the only advice he gave me was introducing me to the EX with the prestige package instead of the SX. But they really didn't have the colors I wanted. When he got his Sales Manager to see what they can do that's when things got worst. We had 2 trade in vehicles which low balled us for both vehicles. When we told them that we had better deals at at CarMax and across the street at Ted Britt the 2 dumb dumbs told us that CarMax will not really give us what is on the price on the appraiser paper. Next day CarMax gave us EXACTLY what they said they will give which is 3k more then this dealership. My husband was ready to walk out because he knew these guys were playing games. They did give us some different choices as far as trying to make it work with colors but it still wasn't the best deal. And after sitting down with numbers these guys were trying to sell the cars to me over MSRP again. Like 3k more after explained to them that this is way to much and what MSRP with proof of it. They made up some other xx why it's not that price. I confirmed the price of the MSRP with Koons Kia in Woodbridge and they agreed that the MSRP was what I tried to tell Ourisman and now I'm driving my new 2021 Kia Sorento in the color I actually wanted with bells and whistles I wanted at the price I wanted. Koons never failed me. I should have stuck with what I know. Let me give this dealership some advice. There is too much information on the internet to know how much the REAL MSRP then what your sticker price is. You can't fool people. And listen to the customer. I'm not hear to argue with you. It's either you want my money or not. Clearly you DIDN'T. More

Truly amazing experience while buying a car! A well run team and we really appreciated the service and the smoothness of it all. Thank you Crystal, Jay and Elisa for your great job! Shame about the 4th g team and we really appreciated the service and the smoothness of it all. Thank you Crystal, Jay and Elisa for your great job! Shame about the 4th guy who “forgot” us and kept us waiting for 1/2 hour when all he had to do was fetch and fix our new number plates. How can you forget a customer who has just bought a new car? More