Ourisman Chantilly Kia

Purchase a Sorento from Ourisman Kia Quinton Jones was friendly and professional in showing us the Sorento. We were able to test drive several vehicles with different engine sizes to exp Quinton Jones was friendly and professional in showing us the Sorento. We were able to test drive several vehicles with different engine sizes to experiences the handling and ride. Quinton and Sales MGR Ben were friendly and accommodating through the price negotiation and we quickly agreed on a price. The MSRP included the inland freight and handling which I believed was included in the negotiated price but was not. I did not get the amendment listing the added accessories by the dealership. Iittle more detail on what was included in the negotiated price would prevent any misconception. In completing the paperwork for the vehicle the following day, we waited a hour for Silvia, Financial MGR, to arrive. Even through she asked us what time we will be coming in to complete the process the next day. Quinton sat and talk with us until Silvia arrived. We are happy with the vehicle and the overall non-pressured, professional sales experience. Another issue was that we need to return to the dealership to pick up the lag nuts and wheel locks remover which were not left in the car. Our buy process experience would have been 5 stars instead of 4 stars if we did not encounter these problems. Quinton continue to follow up with our purchase and address our concerns. Quinton is conscientious employee who value his customer. We decided to purchased the Sorento from Ourisman because of their great reputation and service. We are hoping that the quality of the vehicle and after sales services will be a positive experience. More

A very pleasurable experience My purchase was the most hassle-free experience I have had in purchasinbg a new car and at 68 I have purchased quite a few. My purchase was the most hassle-free experience I have had in purchasinbg a new car and at 68 I have purchased quite a few. More

Great People I had a great experience with this dealership! Specifically Chris Bell, Ashlee Reynolds, Derreck Ice and Bill Brown are my kind of people. They all I had a great experience with this dealership! Specifically Chris Bell, Ashlee Reynolds, Derreck Ice and Bill Brown are my kind of people. They all provided me with TOP notch service and I would definitely buy a car from them again, should I need one in the future. Oh, and how could I forget Silvia. She helped me too and brought my concerns to the right people. Billy, you have a top notch team. Cudos to everyone!!!!!! More

Great experience I went into Ourisman Kia for my semi-annual maintenence on my 2016 Kia Sorento and came out with a 2017 Kia Sorento with significant upgrades from my I went into Ourisman Kia for my semi-annual maintenence on my 2016 Kia Sorento and came out with a 2017 Kia Sorento with significant upgrades from my previous one. Jordan helped me get my must haves in a new vehicle and made the process a lot of fun! More

Best Car Buying Service Ever Went in for service and was greeted by excellent customer service that ended up with my wife and I purchasing a brand new Kia. This car buying experi Went in for service and was greeted by excellent customer service that ended up with my wife and I purchasing a brand new Kia. This car buying experience was like none other. No high pressure buying, had several choices, and friendly high tech customer service. Everyone was positive and professional. No phony sales pitches. Just genuine great customer service. Drove home very pleased in our new Kia. More

Smooth Sailing Ms. Aviles was extremely informative and walked me through everything, with ease. Explained all options and provided insight on each. The staff was ex Ms. Aviles was extremely informative and walked me through everything, with ease. Explained all options and provided insight on each. The staff was excellent. Great staff, great experience. More

Successful purchase of KiaSorento I hate reviews of this type as they do jnot allow user to describe good and bad aspects of the experience. Basically Quinton Jones was the main sal I hate reviews of this type as they do jnot allow user to describe good and bad aspects of the experience. Basically Quinton Jones was the main sales person I dealt with. He is new, but effective sales person. He did not know everything off top of his head, but got me answers to everything I asked about in a reasonable time. He allowed my wife and I time alone to discuss the purchase without hovering over us every second. I liked that he showed us that respect. Quinton effectively used other sales folks (e.g. internet sales via TrueCar where he consulted with Crystal Kerns) to expand the sales opportunity but like with Quinton, I do not see either of their names on the list below.. As a team they were effective IMHO. I also worked with Ashlee Reynolds in finance for the sales close and financing paperwork. She made smooth and efficient a process that has previously been for me an arduous tiime consuming and contentious process in prior new vehicle purchases at other dealerships. I would refer other purchasers to Quinton and Ourisman Kia in Chantilly as I got as much of a positive sense of trust from Quinton as anyone could possibly expect during a new car buying experience. More

great team, great car, great experience Not only was I able to find the car I wanted, but also had the great opportunity and experience of working with the employees over at Ourisman Chantil Not only was I able to find the car I wanted, but also had the great opportunity and experience of working with the employees over at Ourisman Chantilly Kia. David and Silvia, who had helped us out, were kind and very proficient in their job and had made the car buying experience more enjoyable. More

Awesome Team!!! From the time we got onto the lot until we drove off in our special edition Kia Soul we felt appreciated and valued as customers. Staff at Ourism From the time we got onto the lot until we drove off in our special edition Kia Soul we felt appreciated and valued as customers. Staff at Ourisman Chantilly was SUPERB- Quinton Jones, the enthusiastic NEW salesman, Andrew (James) White, the Awesome ever so patient finance GURU, to Chris Bell the humble & honest sales manager. There was a very nice guy that walked us through all of the specs of the car at the end of the night but we didn't catch his name. But we wanted him to know that his services were very much appreciated along with the maintenance team that installed the vehicle plates and the rainx application on the exterior of the vehicle at the last moment. Our Black Friday car buying experience was a Great Experience and we will be recommending this team to our friends and coworkers, they were honest and upfront no hidden surprises $$ which made our car buying experience less painful. The service perks also helped! We look forward to,working with your team again soon. More

My First Kia Sportage The sales team was friendly, knowledgeable and helpful. My sales associate was Caroline Condon. She was very kind, accommodating and a pleasure to w The sales team was friendly, knowledgeable and helpful. My sales associate was Caroline Condon. She was very kind, accommodating and a pleasure to work with. Christopher Bell was the general sales manager that worked with me to strike a deal to fit my budget. Ashlee Reynolds was the finance manager that took the time to explain each part of the closing process. This was a stress free experience from start to finish! More