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Ourisman Chantilly Kia
Chantilly, VA
948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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948 Reviews of Ourisman Chantilly Kia
October 25, 2015
Great Dealership, Wonderful staff! Just wanted to say thanks to all those who helped my wife and I on Saturday. Everyone was very friendly, accommodating and a pleasure to deal with. Just wanted to say thanks to all those who helped my wife and I on Saturday. Everyone was very friendly, accommodating and a pleasure to deal with. At no point did we feel like we were being hustled. Our experience was quite the opposite. Thanks to Billy, David, Chris and Ben for the great experience. We love the new Sorento and look forward to a lasting relationship with Ourisman Kia in Chantilly. Matt More
by Matt
Employees Worked With
Christopher Bell, Billy Brown, David Kim, Ben Braunstein
Helpful October 25, 2015
Excellent First Time New Car Buying Experience This was my first time buying a new car from a dealership and the team at Ourisman made it a great experience. Billy, Chris, Jen, and Esthephani made This was my first time buying a new car from a dealership and the team at Ourisman made it a great experience. Billy, Chris, Jen, and Esthephani made me feel like I was in good hands right from the start. They walked me through the process in detail and helped me drive off in a brand new car at a fantastic price. I could not be more happy with my experience or my new Kia Optima! Thank you all so much! More
by Peter Allen
Employees Worked With
Jennifer , Christopher Bell, Billy Brown
October 22, 2015
Would not recommend & regret my purchase My sales associate was great. A little ill-informed so do your own research, but very pleasant to deal with. I feel fairly comfortable when dealing di My sales associate was great. A little ill-informed so do your own research, but very pleasant to deal with. I feel fairly comfortable when dealing directly with her. Unfortunately when all was said and done the price I paid for my 2015 Kia Optima wasn't competitive. The sales rep & I settled on a reasonable out the door price that should've included all fees but my paperwork begs to differ. Also, features I expected to be included in the vehicle are not there, which is disappointing every time I drive. However, here are the 2 major issues: The trade in value of my car was ridiculously low. I was desperate for a new car and went with it (amateur mistake). We're talking nearly $1000 lower than the lowest KBB price due to some mechanical error. I had my car inspected at both a Ford Dealership and private mechanic so I know it was exaggerated. I was told they would call me to schedule my window tint and have the door handles replaced. They mentioned the handles had been upgraded, so no big deal. I never received a call and had to contact them. When I go back a week later the mechanic casually mentions that the handles need to be replaced because they are defective. On top of that, nobody ever ordered the handles so they'll call me to schedule a second appt--this was over 1 week ago and still no call. Are you kidding me?! I emailed them requesting for a survey to document my experience and never received a response. Their prices just aren't good enough to deal with the sloppy service. More
by jaycee
Employees Worked With
Ryan Phlegar
October 19, 2015
Happy First Time Car Buyer Everyone at the Ourisman Chantilly Kia from the moment I walked into the door were warm and welcoming. Jeff Hoyt was very helpful guiding me through Everyone at the Ourisman Chantilly Kia from the moment I walked into the door were warm and welcoming. Jeff Hoyt was very helpful guiding me through the process with it being my first car purchase. I couldn't have asked for a better group of people to work with during the process. It was also a pleasure to work with Alex Kresin as well. Alex understood exactly what I was looking for in a car. After taking a couple cars out for test drives he showed me all the perks that came with the Kia Optima which led me to my decision. I couldn't have asked for a better sales consultant because he knows what he is talking about when it comes to cars. He also taught me that my last name is pronounced differently haha. Thank you once again to the entire Ourisman Chantilly Kia staff. Without any of them, my experience would not have been as smooth or as memorable as this. You have made my first car buying experience one to never forget. More
by Austinc1989
Employees Worked With
Crystal Mullins , Silvia Aviles, Alex Kresin
October 17, 2015
Sedona I was so comfortable because of Farooq Mohammad, he was very polite, professional and he showed me that he would go the extra mile to find the van I w I was so comfortable because of Farooq Mohammad, he was very polite, professional and he showed me that he would go the extra mile to find the van I was looking for. He filed my tank with gas, he programed , sync my phone, he just amazed us with his attention to our needs. Thanks to his care we brought with Ourisman. More
by dalordiscomn
Employees Worked With
Ryan Phlegar, Farooq Mohammed
October 13, 2015
Pleased Customer Christopher Bell, Michael Elwood, and Ryan Phlegar provided me with great service in assisting to with the selection of the auto I purchased. I am th Christopher Bell, Michael Elwood, and Ryan Phlegar provided me with great service in assisting to with the selection of the auto I purchased. I am thus far very happy with the Kia Forte I purchased. More
by Tom A
Employees Worked With
Christopher Bell, Ryan Phlegar, Michael Ellwood
October 03, 2015
Excellent Customer Service In my search for a vehicle, I visited several dealerships and read a lot about what i wanted. I had a terrible experience with one particular dealersh In my search for a vehicle, I visited several dealerships and read a lot about what i wanted. I had a terrible experience with one particular dealership which I have already sent my review on. But Ourisman Chantilly Kia staff not even knowing what I had gone through, but sticking to their promise of customer service excellence went above and beyond to make sure I was comfortable all the way through the process. I had an awesome experience starting from the moment I made the phone call thru out all the process. I will definitely recommend potential buyers to check them out. Thank you to: Esthephani Angel, Jeff Hoyt and Silvia Avilcs. More
by hanamartt
Employees Worked With
Silvia Aviles
September 28, 2015
No hassle Experience Jordan and Erin were great to deal with. Jordan was thorough and very kind. Erin came up with a good financial option for us. Would recommend Ourism Jordan and Erin were great to deal with. Jordan was thorough and very kind. Erin came up with a good financial option for us. Would recommend Ourisman Chantilly KIA More
by Montana girl
Employees Worked With
Jordan Owens
September 28, 2015
New Car Buyer Experience The sales team of Jordan Owens and Mike Ellwood conducted themselves professionally and got us through our purchase of a new Forte in record time. The sales team of Jordan Owens and Mike Ellwood conducted themselves professionally and got us through our purchase of a new Forte in record time. More
by PappaRod
Employees Worked With
Christopher Bell, Jordan Owens
September 24, 2015
Excellent Deal on a new Sorento We worked with Marc Gold, sales associate, on the test drive and purchase of our new Kia Sorento. The experience throughout was characterized by resp We worked with Marc Gold, sales associate, on the test drive and purchase of our new Kia Sorento. The experience throughout was characterized by respect, professionalism and courtesy. Our car-shopping experiences at other dealers wasn't always this well handled by the staff. Chris Bell, the Sales Manager, went out of his way to earn our business, yet showed integrity and respect in the heat of our negotiations. I am pleased with the way we have been treated and highly recommend Ourisman Chantilly KIA. More
by ClotsKia
Employees Worked With
Marc Gold , Christopher Bell, Silvia Aviles
