Ourisman Chantilly Kia

On Saturday my husband and I had no idea we would have the best car purchasing experience of our lives! Ryan Phlegar has an awesome, professional attitude. He requested to assist us and did so in such a m the best car purchasing experience of our lives! Ryan Phlegar has an awesome, professional attitude. He requested to assist us and did so in such a manor that was NOT overtly pushy or "I'm trying to make a buck here" attitude. Ryan Phlegar & his team are the best by far my family and I have EVER dealt with! With smiles, friendliness, and cleanliness around every corner I certainly will be back for all my car needs. More

I wanted to start off by saying how my wife and I really were torn between the Kia Sedona and the Toyota Sienna. My wife and I visited Ourisman several times before purchase and spent a considerable amount were torn between the Kia Sedona and the Toyota Sienna. My wife and I visited Ourisman several times before purchase and spent a considerable amount of time with Ryan. Ryan is a true professional who really listened to what we were looking for. His genuine attitude is the reason we purchased the 2014 Sedona EX. If not for Ryan, we would be driving a Toyota. Purcell helped as well to make the numbers better. He was as professional and of course really wanted us to make a deal. My wife and I walked in as educated consumers and we were treated extremely well and always talked with Ryan and Purcell about the bottom line price. When Ryan didn't know an answer he brought us to those who did. This is a great quality because being an educated consumer, I really needed the details to sort out which vehicle to purchase. Ryan brought us to talk to the Service Department who spent over 30 minutes answering all of our questions and we were only potential customers. When all was said and done, we purchased the 2014 Kia and are very happy with it so far. Ryan really went through the extra effort to connect with our family's concerns and needs in our new vehicle purchase. We definitely recommend Ryan, Purcell and the Ourisman Chantilly Kia dealer when considering a new car purchase. Thanks for putting up with us! More

I recommend this dealership without hesitation! I had a wonderful shopping and car-buying experience here, and I am confident that you will, too. It was late at night when I had narrowed my preference dow wonderful shopping and car-buying experience here, and I am confident that you will, too. It was late at night when I had narrowed my preference down to a model and trim, and I used the contact form on the Ourisman Chantilly KIA web site to inquire about advertised specials. I was very pleased to be contacted right away by HENRY HOFFER. Considering the late hour, Henry chose to send an SMS text to the contact number I provided, which was a perfect way to make contact and demonstrate responsiveness under those circumstances. His articulate text messages provided helpful information, and in the ensuing exchange, he made arrangements with me to see the car first thing the next morning, assuring me that the car and salesperson would be waiting for me. The next day I received a call from BEN BRAUNSTEIN, who introduced himself as the sales consultant who would be showing me the car. He confirmed my arrival time and told me that the car I am interested in was parked outside waiting to go. When I arrived at the dealership, Ben was waiting for me, with everything ready to go. My first impression of the dealership (in person) was excellent, thanks to a warm greeting from PURCELL JOHNSON, who was waiting outside to immediately connect me to Ben. Ben, Purcell, and the other employees who were opening up for the day presented a very professional and poised demeanor, showing just the right kind of hospitality and customer service, without the desperate sales vibe you so often get from dealerships. Ben was a true professional as he familiarized me with the car. Although I had done my homework on the Optima, I had not yet seen it in person. Ben quickly and confidently gauged my level of knowledge and covered the car’s features and strengths perfectly. He had done all the prep work in advance that enabled us to get out on the road in no time. During the test drive, Ben continued to elaborate on the car, inviting me to experience all of the car’s features and driving characteristics in a full range of driving conditions. He listened attentively to my questions and reactions, and adjusted his presentation perfectly. Most of all, Ben’s deep knowledge about this and all of the models we discussed proved to me that he has a true passion for the products he represents. He has taken the time to become expert in the KIA product line, and he is obviously happy to share what he knows. Back at the dealership, we got into pricing and options, and again, Ben was fully attentive and responsive. Ben fully explained options but never pushed anything. He cheerfully walked the lot with me while I considered configurations, color schemes, etc. Upon return, PURCELL worked with us as a pricing consultant. He explained terms carefully, and helped me to identify and take advantage of many discounts and incentives. Together with BEN, he also helped me consider multiple alternatives so that I would come away with just the choices that were important to me, which also helped me come away with the best fit at the best price. It did not take long before I had my claim on a great Optima at a great price. Next step is the “finisher” of course. When it came time to consider warranty and maintenance options, financing, and closing on the car, I was walked through the process by ALTMAN TSANG. He is an extremely congenial and professional sales representative. Altman attended to every detail, patiently explaining the various options, happily explaining them in further depth when I had questions. Never pushy, Altman instead made sure that I had as much information as I needed so that I could make informed choices. I am that much happier about my great new car because I know that the financing and warranty choices I included are just right for me. Beyond the sale, HENRY HOFFER made the effort to stay in contact with me and make sure I was thrilled with my new car. He and ALTMAN were there for me to help explain sales terms and answer questions even the day after. When I had forgotten and become confused about something, both Henry and Alman patiently took me back through those items, breaking down information in multiple ways until they were sure that I was good to go. I am GOOD TO GO! I love my new car, and I love it that much more because this shopping experience was so professional and straightforward. The dealership has great selection, very competitive pricing and wonderful service from sincere and committed people. You should definitely check out these great KIAs; and when you do, I strongly recommend that you see these guys. After the experience I had with Ourisman Chantilly KIA, I can see why they are number one on this list! More

Ben was great and extremely professional; especially with a difficult customer as I was. I would highly recommend him to anyone looking for great service and a knowledgeable salesman! Thanks, Ben! a difficult customer as I was. I would highly recommend him to anyone looking for great service and a knowledgeable salesman! Thanks, Ben! More

Our salesperson, Ben Braunstein, was outstanding. He knows his product, listens to the customer (and my wife and I had different hot buttons!) and is very, very personabl and upbeat. In many industries knows his product, listens to the customer (and my wife and I had different hot buttons!) and is very, very personabl and upbeat. In many industries today, salespeople don't seem to take the time to know and understand their product. It was very clear that Ben spent a lot of time getting up to speed and could answer almost any question about the Kia product line. More

We purchased our car from Ourisman Chantilly Kia and what a smooth experience it was! All of the workers at this dealership were incredibly helpful (from sales to finance to management). The sales profession a smooth experience it was! All of the workers at this dealership were incredibly helpful (from sales to finance to management). The sales professional (Ryan Phlegar) who assisted us, was very friendly and well knowledgeable about all the cars we requested to see. He answered all our questions and gave us a clear idea of what we might like and most importantly what fitted our budget. I did not feel pressured which was refreshing, and that made the whole experience so much better. Great professional treatment and an excellent experience overall! More

My wife and I were in need of a family vehicle big enough to carry around our baby and all of his needs. I had done plenty of researh and even test drove vehicle at multiple delaerships. Got the run around to carry around our baby and all of his needs. I had done plenty of researh and even test drove vehicle at multiple delaerships. Got the run around from a few of those dealerships. Henry & Chris at Ourisman Chantilly Kia really took care of my family. They were straight with us from the beginning, new what we were looking for and really took the time to pay attention to our needs. The service and friendliness of the dealership is outstanding. Henry went out of his way to make sure we weer taken care of every step of the way. Pre sale, sale, and post sale. We had a couple of issues with the service department, but the service department stepped up to correct those issues. The dealership had a great inventory to choose from and we walked away with what we wanted, for a decent price, and more than we were after with the vehicle. Henry was honest and straight with us about what he could do with the price for the vehicle and it was a pleasant experience to work with him. Thanks Henry, The Bradley Family More

This dealership did a phenomenal job of adequately assessing my needs in a car. They were timely, friendly, and fantastic at helping customers. I would highly recommend Jimmy Stanford for anybody who assessing my needs in a car. They were timely, friendly, and fantastic at helping customers. I would highly recommend Jimmy Stanford for anybody who is looking to buy a Kia! More

Ben Braunstein is a very knowledge and personable salesman; he makes he customer feel comfortable and well taken care of from the moment he offers his handshake. He represents Ourisman Chantilly Kia salesman; he makes he customer feel comfortable and well taken care of from the moment he offers his handshake. He represents Ourisman Chantilly Kia as a person who is part of a dealership that is there for the customer's best interest, not just the sale. I would be confident in referring any of my family members to him - KEEP UP THE GOOD WORK BEN!! More

We were very pleased with the whole car buying experience, from the beginning. Dealing with Deborah Lilly via email was great. She was very helpful and was always considerate and understanding. experience, from the beginning. Dealing with Deborah Lilly via email was great. She was very helpful and was always considerate and understanding. Then when we finally decided to make a decision and come in, we were pleasantly surprised by the lack of stress and how smooth the process went. Ryan Phlegar was very easy to work with and I couldn't have asked for a better sales person. We will highly recommend Ourisman Chantilly KIA. Thanks everyone! ~ Kim More