Ourisman Chantilly Toyota

Quick, friendly and efficient I had originally ordered a car from another Toyota dealership closer to home, and having been a Ourisman customer in the past, decided to drive out on I had originally ordered a car from another Toyota dealership closer to home, and having been a Ourisman customer in the past, decided to drive out on a Sunday to just browse. I had no intention of buying at all. I was met by Hadi when I started walking through the lot, and he was as friendly and helpful as could be. Long story short, if it wasn’t for his helpfulness and the pain-free process by everyone that day, I wouldn’t have gone home with a brand new, and much better car/deal than I originally planned. Great experience from beginning to end. More

2019 Toyota Camry XLE Purchase Having done some homework on my next new car purchase, I had decided on a 2019 Camry XLE Hybrid and had some idea on pricing and end of year promotion Having done some homework on my next new car purchase, I had decided on a 2019 Camry XLE Hybrid and had some idea on pricing and end of year promotions. This would be my third Camry. I worked with Denise Myers in discussing my driving needs, Camry requirements, and pricing. Denise pointed out that the gas mileage figures for the 2019 Camry (non-Hybrid) were about as good as the older Camry Hybrid I was currently driving. With this in mind and the fact that my driving profile has changed over the years, I made the decision to purchase the 2019 Camry XLE. I got a great deal on the Camry and coupled that great deal with a considerable savings over purchasing a Hybrid model. Denise is a pleasure to work with and made the whole purchasing process easy and stress free. I am very happy with the vehicle and the deal Denise arranged. I must say, this being my third Ourisman Toyota, it is a pleasure doing business with Ourisman. Now, back to the manual, humm, PCS, LDA, BSM, ICS, dynamic radar cruise control with full-speed range... OK, foot on brake, push start button, now where is that parking brake release? More

Great service! Everyone was very nice! I walked in and an hour later I was signing my paperwork with the finance person and was out the door. Everyone was very nice! I walked in and an hour later I was signing my paperwork with the finance person and was out the door. More

Excellent Great help and guidance by Mirwais.. I could recommend this to my friends . Great explanation of the product and he had lot of patience for multiple t Great help and guidance by Mirwais.. I could recommend this to my friends . Great explanation of the product and he had lot of patience for multiple test drives More

Great Vehicle and Great Service Ourisman goes the extra mile to deliver the vehicle you want and not just what they have on the lot to sell. They are truly interested in delivering a Ourisman goes the extra mile to deliver the vehicle you want and not just what they have on the lot to sell. They are truly interested in delivering a vehicle that meets you expectations backed by great Customer Service. No hard sells and competitive pricing the first time with no haggling over price. Several follow ups to make sure you have no issues and are happy with your purchase. Truly a pleasant buying experience. More

Thank You Again Denise! This is my 4th Toyota from Denise and my second RAV4. She is the best of the best, really knows Toyota vehicles in and out. No pressure just a pleasur This is my 4th Toyota from Denise and my second RAV4. She is the best of the best, really knows Toyota vehicles in and out. No pressure just a pleasure to work with. Love my 2019 RAV4 - Keep the streak going Toyota. More

Custom order I had a RAV4 Hybrid customized to my specifications, it took twelve weeks to get but it was well worth the wait. My salesman, Marcel, was very patien I had a RAV4 Hybrid customized to my specifications, it took twelve weeks to get but it was well worth the wait. My salesman, Marcel, was very patient with me during my twelve week wait. The car when it arrived exceeded my expectation, I’ve been driving my RAV4 Hybrid for a couple of weeks now and and it is truly a joy to drive, it even makes heavy traffic enjoyable, now tell me, what car does that? More

Questionable Pricing. Dishonest about gift card I have used this dealership for my new Camry's included 2-year maintenance. Toyota paid the bill, but I did receive a bill of service every time. So I I have used this dealership for my new Camry's included 2-year maintenance. Toyota paid the bill, but I did receive a bill of service every time. So I had the itemized cost of the service After the 2-year expired, My daughter brought the car for an oil change and was charged way over $100. I wondered what kind of oil change would cost over $100. So I sent her the old bills and she found out that she was ripped off. Her bill had the same line items but much higher prices. The Camry is due for another oil change. She did not want to go back to Ourisman again. But Ourisman sent us a $35 Loyalty Gift Card. So I sent her back to Ourisman again last week. She was once again quoted the $100+ price and she walked out. I chatted with a Michelle Jones and was told an oil change should be $72.81 all inclusive. My daughter brought the car back in today and got the $72.81 oil change. The dealership refused to honor the $35 Loyalty Gift Card, saying there is a $100 minimal spending restriction. My daughter pointed out that the $100 restriction is not stated anywhere in the terms of the gift card. A Mike Hillyard brought out a gift card mailer that contains a $100 restriction. I told him that I am 100% sure this is NOT the the mailer my gift card came with. He blamed me for not listening and would not talk to me anymore. My girl had enough and just paid the full price and left. Upon close examination I figured out why I did not recognize the pamphlet at all. Their mailer is from a different Ourisman: Ourisman *FairFax* Toyota! Ourisman Fairfax's term states: "Cannot be redeemed for cash. Must be presented at time of transaction. Valid in Sales, Service, and Parts for one transaction only. $35 off any purchase of $100 or more at Ourisman Fairfax Toyota. Cannot be combined for other offers or discounts." The terms printed on Ourisman Chantilly's gift card is identical except it does not have the "35 off any purchase of $100 or more at Ourisman Fairfax Toyota." part. Apparently the Chantilly dealer misprinted their gift card and borrows the Fairfax dealer's mailer to fend off the customers! I have photos to back up my story. Let's see how Ourisman Chantilly respond. More

purchase of Toyota tacoma We had an excellent experience. No pressure applied. Denise and Arlo were a pleasure to work with. We appreciate the hospitality and professionalism f We had an excellent experience. No pressure applied. Denise and Arlo were a pleasure to work with. We appreciate the hospitality and professionalism from all members of staff. More

Thank you Josh Ourisman Toyota Chantilly has my unreserved endorsement. Josh was our salesperson on a used Tacoma we found through an online search. Once we connecte Ourisman Toyota Chantilly has my unreserved endorsement. Josh was our salesperson on a used Tacoma we found through an online search. Once we connected with Josh, we found him to be extremely organized and engaged. He made the purchasing process from online and far away to in person at the dealership pleasant for my family. I was so impressed that I came back a week later and got a second Toyota for another family member. On our second purchase with Josh we again found him to be organized and professional. In fact, all the staff we encountered at the dealer were knowledgeable and willing to help us. Ask for Josh, you won't be disappointed. More