Ourisman Chantilly Toyota

We had a very unpleasant experience with the “Director of Sales” Billy Brown at the Chantilly location. He is the rudest, most unprofessional manager of anything I’ve ever seen in my life. He “Director of Sales” Billy Brown at the Chantilly location. He is the rudest, most unprofessional manager of anything I’ve ever seen in my life. He was very disrespectful to both me and my wife, then he and his staff laughed at us as we walked out. I guess fuzzy math and spinning things makes a guy rude. We bought from the location a few years back, and it was VERY painful. Against our better judgment we went back there to try and buy another car from them. Huge mistake…we should have known better. They’ll give you nothing for your car and charge you more than market price for theirs…it’s a great deal if you’re looking to get ripped off and be treated like a second class citizen by a car salesman! Imagine that! They make up excuse after excuse about how internet pricing isn’t accurate or representative of the market, unless of course it benefits them. Needless to say, we won’t be going back there, ever. I would recommend some serious customer service training for Billy. More

Worst experience I've ever had in the car buying process. What I thought might be a relatively painless process initiated through the internet turned into a full court press from the old school, sneaky, Slea What I thought might be a relatively painless process initiated through the internet turned into a full court press from the old school, sneaky, Sleazy Cars Salesperson 101 class. I informed the salesperson up front what my expectations were as far as contract length, interest rate (what I could get at a credit union) etc. Due to time constraints I offered to come in during lunch to complete the credit application, and then return after work to finish the transaction. The sales team tried to fast-track close the transaction at lunch, held my keys, and delayed me for additional 30 mins. in order to try to close. They completed ignored the information I provided in writing as to what my maximum interest rate, term, etc. was , (and the fact that my career was in finance, so I can add!), and insulted me by trying the most rudimentary sneaky tactics like: starting the interest rate at 2.5 points above market and what I told them I could already get (but miraculously got a 'concession' to lower it when I balked); added 3 months to a 60 month payment stream and when questioned tried to blow it off by saying 'the interest rate stays the same', and tried to charge almost twice Toyota™s listed MSRP for an accessory I wanted to add. To use a few cliches, I would avoid this place like the plague, and if you find yourself there, chew your arm off to get away! More

Have had several service experiences there. In the past, they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was going to and they are convenient. However, I had some major front end work done earlier this year -- replaced a wheel, strut, tires, did an alignment (I had slid into a curb). Then, one of the front tires gets a flat the other day. I find out that both front tires have worn completely bald on the inside. I assume it has to be the alignment that they did some months ago that wasn't right or it fell out of alignment right away or something. I took it back, and they denied it and acused me of running over something to cause it and trying to get them to fix it for free. The service writer never called back to tell me about what they had decided. i had to call twice late in the day and leave messages and never got a return phone call. Jim Coleman was great service up in Bethesda. I am going back there from now on. More

Had a pleasant experience with SALES staff at this location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was v location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was virtually combative with us when we tried to explain a problem, absolutely bizzare and uncomfortable to say the least.<br>Had one small warranty item that was fixed but then broke on delivery. Was told we would get a call when the part was in - never recieved a call. Obvious warranty work is extremely low on their priority list.<br>Tried to schedule a service appointment again recently and received voicemail. Left message but was never called back. Tried again later in the day and phone just rang until someone in another department picked up, just got a bunch of canned responses from him. Again told we would get a call back but never did. More