Ourisman Chantilly Toyota

Great Staff was kind on phone when I called exclaiming I missed my appt. Got me a new one. Greeted me with a smile. Offered me a rental car. Told me how lon Staff was kind on phone when I called exclaiming I missed my appt. Got me a new one. Greeted me with a smile. Offered me a rental car. Told me how long I should expect to wait. Called and left a voice message once done. I forget the name of the gentleman who walked me out, but he isn’t always kind and professional and personable. More

Professional James was helpful and patient in explained my options and even helped save some money applying the coupons. Service was finished on time and I would d James was helpful and patient in explained my options and even helped save some money applying the coupons. Service was finished on time and I would definitely recommend this location to others. More

Great experience The staff was very good and experienced with the truck we purchased. Amen our salesman was very good and friendly. It was a very smooth and efficien The staff was very good and experienced with the truck we purchased. Amen our salesman was very good and friendly. It was a very smooth and efficient purchase of our Toyota Tacoma truck. More

A GROUP OF HIGHLY PROFESSIONAL TEAM. The staff working at this dealership are all so very warm and highly professional at all times. very friendly and helpful. I've never experienced any The staff working at this dealership are all so very warm and highly professional at all times. very friendly and helpful. I've never experienced any dealership like this one. Everyone there work together to close the deal; from the General Manager down to the cleaning staff. More

Excellent Customer Service from Patrick I took my Toyota Sienna in for two recalls and a new taillight. Their technicians fixed as expected. Patrick was my service manager, and gave me a l I took my Toyota Sienna in for two recalls and a new taillight. Their technicians fixed as expected. Patrick was my service manager, and gave me a loaner car and was responsive to my questions. More

Quick and detailed This dealer is always quick and detailed with what they are going to do with the car. They always explain great answers to all my questions! James wa This dealer is always quick and detailed with what they are going to do with the car. They always explain great answers to all my questions! James was really quick to get me in and out! Also always appreciate the car wash and the escort out to the front curb to pick up my car! More

Last year of Service with James The most recent visit was for an oil change; the one prior to that was for brake service and new tires. James has always been honest with his dealings The most recent visit was for an oil change; the one prior to that was for brake service and new tires. James has always been honest with his dealings with me and accurate with assessments of cost and time involved with repairs/services. I wouldn't trade James with anyone. He represents Toyota well and is my choice for the person to deal with at Ourisman. More

The service was great and I was in and out in no time at all Great overall customer service , the sales represenatives were friendly and the service manager was very accomadating . I would recommend the service Great overall customer service , the sales represenatives were friendly and the service manager was very accomadating . I would recommend the service and sales department to everyone More

very Good! they did goo job. from the beginning till the end, you can feel they really care about your feeling. try the best. The only thing I feel they need to they did goo job. from the beginning till the end, you can feel they really care about your feeling. try the best. The only thing I feel they need to improve is to set more kinds of food like chips, bagels, not just donuts. I am waiting here 2.5 hour. so hungry, but I don't like sweet food. washing my car is the best part I like.. More

Excellent Experience Ourisman made my car buying experience as streamlined and "painless" as possible. They got me the exact car I wanted -- model, exterior color, interi Ourisman made my car buying experience as streamlined and "painless" as possible. They got me the exact car I wanted -- model, exterior color, interior color, and features -- even though it wasn't on the lot when I first walked in. This is the second vehicle I've bought from this dealer, and I plan on buying from them again in the future. More