Ourisman Chantilly Toyota

New car purchase I’ve been a Chantilly Ourisman Toyota customer since they opened and they continue to provide quality sales and service. I just bought another car fro I’ve been a Chantilly Ourisman Toyota customer since they opened and they continue to provide quality sales and service. I just bought another car from them and was very pleased with the price as well as how long it took. More

Thanks! James Rudbeck has been my service rep the last couple of times I've brought my 2014 Corolla in to Ourisman Toyota for service. I appreciate his expert James Rudbeck has been my service rep the last couple of times I've brought my 2014 Corolla in to Ourisman Toyota for service. I appreciate his expertise and sense of humor. And I want to give a special shout out to Hector in Parts—for my wife, he went the extra mile in replacing the battery in her key remote. He could have simply sold her the replacement battery and sent her on her way. He took an extra couple of minutes and did the replacement himself. It's a little thing—but those are the types of gestures that encourage people to keep coming back to your dealership. More

If all dealers could be this way! I've been buying Toyotas for 20 years. 3 years ago I tried a competitor's product. Won't do that again! Both the car buying experience and the car are I've been buying Toyotas for 20 years. 3 years ago I tried a competitor's product. Won't do that again! Both the car buying experience and the car are Head and Shoulders above the competitors. More

low cost fix Sean and the team were able to fix the issues with the door latch without replacing the entire latch. That significantly reduced the cost of the repa Sean and the team were able to fix the issues with the door latch without replacing the entire latch. That significantly reduced the cost of the repair, as I did not need to purchase the entire latch package. More

Excellent Service from A to Z. Dropped my car for a recall and availed of "to and from work shuttle service". On the dot worktime estimate. On the way home from dealership, my car Dropped my car for a recall and availed of "to and from work shuttle service". On the dot worktime estimate. On the way home from dealership, my car just stopped and I immediately call Stacey King (the dealerhip rep), she wasted no time rushing to send tow truck while getting a technician to help me out on the phone. The trouble was fixed as we talked on the phone and if not with Stacey's lightning fast assistance i could be stuck on Route 28 on a rush hour. From schedule of appointment to the shuttle service and the immediate assistance rendered, that was worth something to look after a dealership that won't leave you behind. Will recommend to all when the subject calls upon. More Power to Ourisman Chantilly Toyota. Stacey King... You ROCK!!!! More

Professional I find the people at Ourisman Chantilly Toyota to be professional and friendly. The waiting room is clean, warm and inviting with ready to make coffe I find the people at Ourisman Chantilly Toyota to be professional and friendly. The waiting room is clean, warm and inviting with ready to make coffee and doughnuts. More

75K maintenance Straightforward and easy plus a courtesy car wash. No issues with the minivan and coffee & donuts too on Saturday morning, didn't even get through th Straightforward and easy plus a courtesy car wash. No issues with the minivan and coffee & donuts too on Saturday morning, didn't even get through the half the newspaper before the service was done. More

New Service Customers with Ourisman From the moment we called into Ourisman Service Center, we took note of the staff's courtesy and responsiveness. We are former customers of Koons Toyo From the moment we called into Ourisman Service Center, we took note of the staff's courtesy and responsiveness. We are former customers of Koons Toyota in Tysons and we knew Koons did something wrong during the last round of service because the Prius battery system was malfunctioning AGAIN. I decided to take the Prius to Ourisman because of their great reviews. Ourisman staff quickly found that the Prius battery was installed BACKWARDS by Koons. Our service advisor, Jeremy, was so helpful and great during this whole process. We will be loyal Ourisman customers from now on. More

Good Buying Experience After I test drove the Avalon I wanted to purchase, the sales team met my price goals both for my new car and my trade-in. In completing the paperwork After I test drove the Avalon I wanted to purchase, the sales team met my price goals both for my new car and my trade-in. In completing the paperwork, everything was easy, and there was no high pressure to add on extra warranties. Afterwards, the team has been helpful in getting me acclimated to the car and the use of the many applications associated with Entune. More

5000 mile service Service Department is phenomenal!! Mike Hillyard and his maintenance staff know everything regarding my Tacoma and ensures that it performs and that Service Department is phenomenal!! Mike Hillyard and his maintenance staff know everything regarding my Tacoma and ensures that it performs and that I never have any concerns or problems. I am extremely happy with Toyota!! More