Ourisman Chantilly Toyota

Excellent from drive-in to drive-out Greeted promptly, service explained and performed as requested and delivered when requested. Very friendly, courteous and accommodating, always relia Greeted promptly, service explained and performed as requested and delivered when requested. Very friendly, courteous and accommodating, always reliable. Won’t take my car anywhere else. More

Jose Romero Delivers Great Customer Service I brought in 2 Toyota 4 Runners for major repairs - Jose and I went through in detail what each car needed and he provided a spot on estimate for both I brought in 2 Toyota 4 Runners for major repairs - Jose and I went through in detail what each car needed and he provided a spot on estimate for both. During the day, he called to provide regular updates on the estimate as well as the repair status of each car. The cars were ready for pickup the next day and check out was easy. I don't know what has happened in the past year or so, but my experience with the service department is so much better than it used to be. I can't say enough about Jose and his attention to detail and the little things he does to ensure his customers are taken care of. It was also good to see Mike Hillyard - when Mike is around, I know things are going to run smoothly. More

Excellent Customer Service Valet Driver number 1 Excellent Customer Service,went in detail with the Vehicle,In and out not a long wait.would be going back Ourisman Fairfax Toyota in chantilly is the Excellent Customer Service,went in detail with the Vehicle,In and out not a long wait.would be going back Ourisman Fairfax Toyota in chantilly is the best More

Awesome car buying experience Easy and perfectly handled every step of the way by every person involved. Top notch professionalism at its finest. Very impressed. Highly recommend! Easy and perfectly handled every step of the way by every person involved. Top notch professionalism at its finest. Very impressed. Highly recommend! A dealership model others should strive for. More

New Toyota Camry 2018 purchase Ashish Sikka was very helpful. He clearly understood our needs and provided us with relevant choices and helped us close the purchase within a week Ashish Sikka was very helpful. He clearly understood our needs and provided us with relevant choices and helped us close the purchase within a week More

Great Service and Nice Facility Brought my new Corolla in for it's first service. James was great! Got me all checked in and showed me to the customer waiting area. Service was done Brought my new Corolla in for it's first service. James was great! Got me all checked in and showed me to the customer waiting area. Service was done in a good time frame and he even washed it for me. Great service experience and will definitely schedule with James again. More

Typical top notch service from James R and his team. James R. always gives me excellent service for my Tacoma. I appreciate that he doesn't oversell services and does what I need instead of selling extra James R. always gives me excellent service for my Tacoma. I appreciate that he doesn't oversell services and does what I need instead of selling extra. More

Had 40,000 mile service performed on my 15 Highlander I am glad that Stacey King has joined your service team. I had a Nissan Armarda prior to my Highlander. Stacey was my service rep and Nissan and I a I am glad that Stacey King has joined your service team. I had a Nissan Armarda prior to my Highlander. Stacey was my service rep and Nissan and I absolutely loved her. I am so glad she is at the Toyota dealership. She is super friendly, and very thorough/detail oriented when it comes to the vehicles she is responsible. She listens and documents customer complaints and makes sure every issue is addressed. She is/will be a great asset to this dealership. More

Midlife crises for my Toyota Camera The job was expensive but a necessary evil. The filters needed changing, the car could not breath. The joints needed replacing, the rubber had dried The job was expensive but a necessary evil. The filters needed changing, the car could not breath. The joints needed replacing, the rubber had dried out and was cracking, and most of all my tires were almost ball. A very, very expensive job, the best thing is that I did not have to call a rental company to get a car while my car was being worked on, and I could afford the rental fee. :) Thank you for your rental cars, they are a life saver when I have to get to work. More

Jose Romero Jose has been servicing my Rav 4 since purchase. He is very knowledgeable and courteous. I always schedule my service appointments with him knowing Jose has been servicing my Rav 4 since purchase. He is very knowledgeable and courteous. I always schedule my service appointments with him knowing he will not up sell me. More