Ourisman Chantilly Toyota

Service and Recall I came for maintenance and also for the Toyota recall. I was informed within 20 minutes of my arrival that the car will not be ready before 8:00 pm a I came for maintenance and also for the Toyota recall. I was informed within 20 minutes of my arrival that the car will not be ready before 8:00 pm and was offered that I can have a loaner instead of waiting their until 8:00 pm. I was very pleased with the offer and was able to go home and picked my car the next day. I appreciate the accommodation of the a loaner car. More

Car buying made easy This was an easy buying experience. Marcel Okere was knowledgeable about all cars and services. He did not pressure the sale but provided info to mak This was an easy buying experience. Marcel Okere was knowledgeable about all cars and services. He did not pressure the sale but provided info to make the decision. I will definitely recommend him and the dealership. More

courteous, prompt, efficient, service. Today Barry and his team serviced my Prius quickly and professionally. I was greeting in a friendly manner with my name and I waited a reasonable amo Today Barry and his team serviced my Prius quickly and professionally. I was greeting in a friendly manner with my name and I waited a reasonable amount of time for the service to be performed. Upon release of the keys to my vehicle the paperwork was processed quickly and I was escorted in friendly manner to my vehicle. More

Easy peasy From the ease of setting the appointment online, to my service tech Jeff calling and making sure all my requests and concerns was addressed, and picki From the ease of setting the appointment online, to my service tech Jeff calling and making sure all my requests and concerns was addressed, and picking up my car the same day was all just too easy. Toyota what? Who? Okay. Pleasently Unexpected This is my first experience with this dealership and they make me want to buy another Toyota just so I can buy it from them! Glad we’re in the same area now. Everyone at the dealership was smiling, Just made me smile. My vehicle was serviced, cleaned and on time. -a very nice lady led me to the cashier, then another nice lady helped with the paperwork, and then a third nice lady helped me to my car out front. Wow. -the parts guy explained tires and rims to me and gave me an estimate. Quick, Very nice, and knowledgeable. -the service manager ordered a part for me which I found broke in my back seat. My family is rough on the 4Runner and probably broke it but he was sincerely concerned they may have broke it. Really nice guy. -the courtesy driver picked me up on time, and drove me to the dealership’s service bay. That was nice since it was cold outside. All of this took less than 45 min. Most of it was filled with my questions about tires and rims. I’m going to buy a TDR pro one day and it’ll be from them😊 because they are just so nice. More

Continued great service I have received continued excellent and timely service from multiple Ourisman Chantilly Service team members over the past several years. This Toyota I have received continued excellent and timely service from multiple Ourisman Chantilly Service team members over the past several years. This Toyota facility has really grown into a premiere service provider and customer support organization. More

Great service as always Always have great service with professional employees. I had to wait a little longer than usual but got a loaner and did some Xmas shopping! Always have great service with professional employees. I had to wait a little longer than usual but got a loaner and did some Xmas shopping! More

20000miles Excellent customer service. I only wait for one hour. Every body was so kind. I love the dounas. And their clean my car. Thank you Excellent customer service. I only wait for one hour. Every body was so kind. I love the dounas. And their clean my car. Thank you More

Excellent Service My sales experience at Toyota Ourisman Chantilly was excellent. This was the third vehicle I purchased at Toyota Ourisman Chantilly and sales and se My sales experience at Toyota Ourisman Chantilly was excellent. This was the third vehicle I purchased at Toyota Ourisman Chantilly and sales and service have always been excellent. More

Vehicle Purchase Our buying experience at Ourisman Chantilly Toyota was truly a pleasant experience. Our sales rep (Amen Riyati), his trainee Shawn, Arlo Guthrie, and Our buying experience at Ourisman Chantilly Toyota was truly a pleasant experience. Our sales rep (Amen Riyati), his trainee Shawn, Arlo Guthrie, and the business manager were professional and thoroughly answered all of our questions. We were very satisfied working with your team. More

Fantastic service experience I have had my vehicle serviced at this dealership two times now. I could not have asked for a more professional, pleasant or efficient experience. D I have had my vehicle serviced at this dealership two times now. I could not have asked for a more professional, pleasant or efficient experience. Drop-off was a breeze, service was performed quickly and I was notified that my vehicle was ready for pick-up. Pick up was just as easy as drop off, after paying for the service, my vehicle was delivered to the front door. Perfect experience in all aspects. More