Ourisman Chantilly Toyota

We were looking for a Prius 2012 Model 5 in Pearl White. It was difficul to find since the inventory for 2012 Prius is very limited towards the end of the year. We found one at Chantilly Toyota and Kirt Et It was difficul to find since the inventory for 2012 Prius is very limited towards the end of the year. We found one at Chantilly Toyota and Kirt Etter was very helpful and willing to work with us. We purchased the Prius as a "Good Price" we hope. The Finance Manager Joe H. was very nice, very knowledgeable and very patienced since we had to make a few changes on the sales contract after the fact. All is well with the purchase and the financing. We was not impressed with the person that went over all the features in the car, especially on the "Advanced Technology Package". She was not familiar with all the features and ended up asking for another team member to help. We were more confused by the time she's done. Service department is very slow in returing phone calls but Chris C the Service Manager was very helpful once I got a hold of him. More

We received excellent customer care when buying my new Camry. Denise was fabulous to deal with and the transaction was very smooth. I am just waiting on my floor mats and once they arrive, all dealer ex Camry. Denise was fabulous to deal with and the transaction was very smooth. I am just waiting on my floor mats and once they arrive, all dealer expectations will have been met. More

After my daughter totaled our 2007 Sienna van, we wanted a replacement. Found what we wanted and contacted Chantilly Toyota via the Pentagon Federal Credit Union site. I received a phone call within 2 minut a replacement. Found what we wanted and contacted Chantilly Toyota via the Pentagon Federal Credit Union site. I received a phone call within 2 minutes of my online request. Made an appointment, did a demo drive and bought a 2011 Sienna within hours. Henry was great to work with. Normally he works the associated KIA dealership, but fills in at this Toyota dealership and is the internet rep for both. The clincher: due to a very busy week, we were having scheduling issues in picking up the van in a timely manner. One of Henry's partner's - Jeff Hoyt offered to deliver it to my house. He and Henry (in the chase car) showed up about 30 minutes later. Much appreciated. More

I purchased a 2012 Prius Three on Saturday, September 1st. Salesperson I worked with was Jacq Hall. Very friendly, knew more than I expected -- I have encountered too many sales personnel in the past t 1st. Salesperson I worked with was Jacq Hall. Very friendly, knew more than I expected -- I have encountered too many sales personnel in the past that did not know enough about the cars, so this was very welcome. I never felt rushed, or pushed with him, and I spent half the afternoon there test driving various Prius models, asking questions, etc. Financing people were friendly. I forgot the name of the gentleman that handling the financing for me. Chris was in training, so he just observed. They REALLY wanted me to get spring for some type of extra warranty or protection. I was eventually able to negotiate getting the portions I needed by reducing the price of of the car, so my payments nor bottom line price were not affected -- hence, happy about the price. Traded in a 2004 Audi TT S-Line to drop my financing amount further. Easy enough. Received a phone call yesterday afternoon from Mike to schedule my appointment for the interior fabric protection, and a follow-up call from Jacq to ask how things were with the car. Nothing really bad to say about this experience. I am pleased with the dealership and my car. Will be referring my step-brother over to this dealer when he decides to trade in his 2004 Prius for a newer model. More

The whole team at Ourisman Chantilly Toyota Scion are exceptional!! I could not Ask for a better crew making my buying experience the MOST PLEASANT I have ever had. I came to the dealership thinking exceptional!! I could not Ask for a better crew making my buying experience the MOST PLEASANT I have ever had. I came to the dealership thinking there was no way I was Going to be able to purchase the Beautiful Rock Warrior Tundra, Steven Vargas Put my mind at ease and started the whole process rolling. The used car manager gave took great care of my trade, and gave me a great value for her, Heeman Yang Did great by getting me the deal and keeping me informed of the whole process And what was happening play by play. Darwin Jordan did just as great by Helping me feel at ease and getting me the best deal I could get, he gave me All the options that were in front of me and the decision was evident of Which one would be the best deal. The Customer Service Agent telling me of all the options and what I could do to protect my truck was phenomenal. Trina Thomas Then stepped in and taught me EVERYTHING about the truck no way could anyone drive away and not know every option about their vehicle. Denise L Myers Was there every step of the way to make sure that I was satisfied with my new truck. When the deal was complete, I got to ring the bell for good luck, the whole site erupted in clapping and cheering, now that is the way to make your customers feel like family. The other Associates around the dealership and the other staff also pitched In to check in and see how I was doing and asking about the vehicle I was about to purchase. Anyone who needs a new vehicle or even a used one, should buy at Ourisman. I will recommend Ourisman, the staff, sales team, finance team, management, and all other employees for the best car buying experience, and easiest, family style time any one will ever have. More

Doug Price was very courteous and professional in getting my 2005 Toyota Corolla S inspected & to give me updated data on my Fuel injection system -Throttle bottle on my Car. Doug went the extra mile for me my 2005 Toyota Corolla S inspected & to give me updated data on my Fuel injection system -Throttle bottle on my Car. Doug went the extra mile for me in customer service to see that I was totally satisfied and all of my questions were answered in a professional user friendly and easy to understand matter! I would recommend Doug's business again to anyone out there who desires Ourisman Chantilly Toyota's Service on their car! Thank You, Stewart H. Jenkins More

The car buying experience was made so easy by the great service and humbleness. Will definitely have my friends and family come to Ourisman Toyota in Chanyilly for buying cars. service and humbleness. Will definitely have my friends and family come to Ourisman Toyota in Chanyilly for buying cars. More

From my first internet request for information to leaving the dealership with our new Sequoia, Teemour was extremely helpful, knowledgeable, and willing to meet and exceed our requests. Teemour's positive a the dealership with our new Sequoia, Teemour was extremely helpful, knowledgeable, and willing to meet and exceed our requests. Teemour's positive attitude and friendly demeanor were infectious and appreciated. My husband and I extensively researched all makes and lines of large SUVs. We visited every dealer in our area and by far our overall experience at Ourisman Chantilly Toyota was A+++! More

Bought me 2012 Tacoma about a week ago. The experience was by far the most pleasant new car buying experience I've ever had. The salesman, David Kim, was very easy to work with and never made me feel lik was by far the most pleasant new car buying experience I've ever had. The salesman, David Kim, was very easy to work with and never made me feel like he was trying to sell me something I didn't want or need. I had previously gotten a quote for my vehicle through the USAA buys program and when I went to purchase I told them I was a USAA member. There first price quote was significantly under the USAA target price! The finance guy found us a lower rate than our pre-approved rate that allowed us to keep the $500 rebate. All in all, it was a pleasant experience. Highly recommended. More

AWESOME dealership! Great service! Great selection! We also bought a truck from this dealership! We are very happy with the deal we got! WOOHOO!!! I love my new HIGHLANDER!!! also bought a truck from this dealership! We are very happy with the deal we got! WOOHOO!!! I love my new HIGHLANDER!!! More